How can I perform Drift Management in ServiceNow
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01-21-2016 01:38 PM
In ServiceNow, is there a plug-in or analytics package which allows a customer to perform Drift Management?
How does one find out about that server which was spun up in the middle of the night as a result of a critical outage but where a latent change was not then opened after the fact? Assume ServiceNow Discovery and ServiceWatch are both operating in the environment.
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01-29-2016 06:00 AM
Hi Curtis,
to my knowledge there's no OOB functionality to handle Drift Management. This is something you'll have to configure yourself for the processes (even when using Discovery or ServiceWatch).
To have a concrete view on all available plugins: https://wiki.servicenow.com/?title=List_of_Plugins#gsc.tab=0
Kind regards,
Stijn
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01-29-2016 06:28 AM
Doesn't ServiceWatch give you the ability to create Change records when it detects the presence of a new object without an associated change?
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01-29-2016 06:31 AM
Yes, it does. My apologies. However, I have no idea whether this is still supported in Service Mapping starting from the Geneva release?
