Hi All, I have a requirement where when submitted by user replies to the Knowledge Feedback task state is in awaiting information the Knowledge Feedback task state should be automatically change to work in progress.How to achieve this requirement any...
I need to disable access to click on okay button in the ui page until a value entered in the mandatory question, how to disable it? We need to enable access to click on okay button once any value entered. I'm using servicenow jelly Ok and Cancel butt...
Hi , Can you please someone share the PPT for ITSM and its Capabilities along with Workshops as well if you have it. Thank you !!
Hi All I have an issue that when article is attached automatically to incident, then in kb_use table there is no record with field Used=true. I have the functionality in Script Include to set this field to true but it works only when article is attah...
Hi All, I have requirement while inserting the link in KB article the default " Open link in " option should be "New Window", as mentioned in the screenshot.Anyone aware of this please let me know how to proceed.Thanks,
Hi everyone, I’m currently exploring the ServiceNow REST APIs for a project where we need to submit a catalog item in a single API call. Specifically, I am testing the following endpoint:POST /api/sn_sc/servicecatalog/items/{sys_id}/order_nowAccordin...
Hi, I'm trying to retrieve all the variables from a RITM using a script include to send all the item's variables via email as soon as it's created (I'm creating it via script include because all requests should generate this email), but I can't get t...
Hi Team, Currently if any Technician attaches attachment on SCTASK,it is not visible on ESC Portal.But If attached on RITM Level,it is visible on ESC Portal.Can anyone give me any suggestions how I can achieve so that if added on SCTASK,should displa...
Hi Community, I am facing an issue with Service catalog item workflow, when catalog item is submitted, workflow is not getting attached to RITM and not running. However when i am testing the workflow in flow designer using RITM number , the workflow ...
Hi All,In the Change Request table, I have two reference fields:Incident (reference to incident table)Demand (reference to dmn_demand table)When I select an Incident, the reference field correctly displays the Incident Number.But when I select a Dema...
Hi Community, Good dayI am checking my ACLs, found a weird thing that the acl is showing me the list of roles. Can anyone help me on this?thanks
Is this possible to hide some options in template while creating template? For example if I wish to hide option 'Class'.
My requirement is that If any End user submits request in Service now then once the request is approved the license should be automatically assigned in the Adobe Admin Console and related tasks in Service now gets closed and in case of termination of...
Scenario: In enhancement req table when state is changed from pending vendor to WIP(or other state), we need to update the total pending vendor time field with duration between pending vendor & WIP Here I have created duration type field which will...
I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.Thanks in advance