How can I remove the "Request Approval" from the Change Request from?

[ronygonzalez]

Hello,

I'm new to Servicenow and I have been ask by the CCB to remove the "Request Approval" button from the CR Form (Top Right and bottom left) and I would like to know how to suppress it in Servicenow Express.

Thank you!

[sachin_namjoshi]

Please make active to false for below UI actions on your instance.

https://<YOUR_INSTANCE_NAME>.service-now.com/sys_ui_action_list.do?sysparm_query=nameLIKERequest%20Approval%5Etable%3Dchange_request&sysparm_list_mode=grid

Regards,

Sachin

[ronygonzalez]

Hello,

I have Servicenow Express. I tried your recommendation to no avail.

Best Regards,

Rony Gonzalez

[ronygonzalez]

Thank you for your response. Looks like this only applies to Enterprise.

[meganp · Accepted solution]

Hi Rony,

In OOB Enterprise environments, users can right click on the UI action at the bottom of the form (before the related lists) and select "Edit UI Action". On this page, you can select whether to hide the button from the form, list, banner, etc.

I've logged into an OOB Express instance as the Administrator and can confirm that the UI Action table is not accessible. This is due to a limitation with Express in which UI Actions cannot be edited

It looks like other customers have requested that this functionality be made available as well, but at this time, we do not have a way for admins to modify UI actions in Express.

https://express.servicenow.com/support/suggestion-tag/ui-action/

Please mark this answer as Correct if appropriate.

Thank you!

[ronygonzalez]

Thank you Megan,

I have reached out to our SN rep and yes, he confirmed I can't do this and that I have to use my support hours to have them do it for me.:(

Best,

Rony