ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Error message on capture asset tags

Hi All,    I have given 3 receiving quantity and given 4 asset tags , I am getting error message like below .  from where this error message is coming ?  is there possibility to get error message when ever we enter less number of assets ? Ex:  Receiv...

find_real_file.png
Rushi2 by Tera Expert
  • 912 Views
  • 4 replies
  • 0 helpfuls

I am not able tp edit the widget "Copy of Walk-up Check-In"

Hi All,  I have clone Walk-up Check-In widget after that i have created the pages and insert the Copy of Walk-up Check-In but i am not able to preview or not able to see page designer .     I am not able to edit the widget or not able to preview the ...

chandan86patra_0-1727072340562.png chandan86patra_1-1727072384206.png

Send service survey every ticket closure

Hello experts, How can I configure a survey to be sent to a user every time their requirements are completed? At the moment, only the survey is being sent when your first requirement  is closed, but in subsequent requirements, it cannot be sent.   Th...

Resolved! Catalog item

Hi,I have 2 list collector variables called 'select pc' and 'selected pc' (selected pc is hidden in catalog form and visible in task) now my requirement is what ever i select in 'select pc' variable in form it same should be visible in 'selected pc' ...

dixitreddy by Tera Contributor
  • 419 Views
  • 2 replies
  • 0 helpfuls

Customer Satisfaction Survey - Tracking response to feedback

Version in use: WashingtonHi, Service Now Community. Like many in the community, we have customer satisfaction surveys triggered upon the closure of incidents and Requests, and we review the survey responses and associated feedback regularly.In some ...

peter148 by Tera Contributor
  • 1178 Views
  • 1 replies
  • 0 helpfuls

Resolved! Rename Department to Supervisory Orgs

We have a request to rename the Department Table to Supervisory Orgs to better align with Workday.What would be involved in renaming the cmn_department table?

John H1 by Tera Guru
  • 360 Views
  • 1 replies
  • 0 helpfuls

How to calculate average time taken from open to closed incident

Dear Community, I am trying to create a report which will show the average time taken to resolve the ticket, this will calculate the actual time taken from open to close the ticket. in order to achieve this i have created 2 additional fields on is cu...

Naresh_5120_0-1704304850627.png
Naresh_5120 by Tera Contributor
  • 5909 Views
  • 7 replies
  • 10 helpfuls

Script for Record Producer to create Standard Change

Our requirement would be to have a "ticket" on the Portal with check box selections, and based on which check box is picked on submission the matching Standard Change template is created. We had a former employee who said Record Producer with script ...

carlav_0-1727095455165.png carlav_1-1727095501296.png carlav_2-1727095590232.png
carlav by Kilo Guru
  • 427 Views
  • 2 replies
  • 0 helpfuls

Resolved! Dot walk inside business rule to set value

Hello,  I need some assistance setting a field inside my BR.  The value of Event type 2 needs pushing to a field on the user form. Can I do that by dotwalking to it?   Here is my code: (function executeRule(current, previous /*null when async*/) { ...

find_real_file.png find_real_file.png
sndev1099 by Giga Expert
  • 6033 Views
  • 6 replies
  • 7 helpfuls