I am using mid server and using sql authentication to connect to the badge sql server to pull in all the user badge number and update in the user_badge table . The db is having all active cards but the request is to pull the badge changes like when t...
Hi All, I wanted to get last 10 records in incident table through background script. Please help me out here. Thanks & Regards, sAtyA.
Hi,I need to design the flow where there is the field of choice type in which 20 choices are there so I have created approval group and added 20 member in the group, now for abc type the approval should go to Rahul and for xyz approval for Rohit, lik...
Hi,Asset is parent table for printer asset(child and custom table) so once I added account to in printer asset it is automatically added into the asset related list so i want to restrict to whenever i added this account to the printer asset table it ...
Good morning.I have a requirement. On Service Portal, under a Catalog form (maintain items), we see "Add attachments" button.I want to rename it to "Add JSON attachment" button. How can we do it?
Hi All I am planning on using the Forward Change Schedule to share what changes are in the pipeline. I want to be able to add more columns than the standard three showing: Change No, CI and duration. It would be good to also add assignment group for ...
Hi Experts, On every update of worknotes in native UI, the same update is reflecting in service portal. The ask is to not show the worknotes updates in portal and keep only the additional comments there. I tried modifying existing ACL and able to h...
I have a defect to fix , the requirement is when the user is cancelling the change request in "New" state, the change request is moving to "Closed" state instead of "Cancelled". However, when the change is cancelled in any other state, it is moving t...
Hi, After submitting the request, I need to hide the variables that were not selected during submission. This should happen when the request is opened for viewing in portal, ensuring only the selected variables are visible. How can I achieve this ?...
Hello Everyone,I have a custom table present in related list. How can I provide user to insert a record in list view ?Currently user can add record by clicking on new button and can perform in line edit by double clicking but they can see Insert a ne...
Hello all. I successfully built a REST API POST query that creates an incident in the table. I put that as a step in an ATF test and sure enough, the test step passes. *But*, if the next step is a record query step (to validate that the record was in...
Below in use case.ref_auto_completer=none The history is hidden but it does not appear when I click on the magnifying glass in the reference item.What I want to do is to prevent the history from being displayed when I select a reference item. If you ...
Hello, I'd like to be able to make use of Response Templates on Incidents and Requests however we don't use Agent Workspace. I've gotten as far as the "Responses" button appearing on an Incident form when I've chosen the Incident table within my Res...
Hi all When I create a new Change Request from an Incident fields 'Short Description' and 'Description' are copied from Incident to Change. I suppose a mapping "from incident to change" is defined somewhere. I need to know where I can configure or ch...