Good evening.I have a Catalog Form, where it uses a Workflow, that is also used by 100+ Catalog Forms and creates a REQTASK. So, I don't want to do any changes in the Workflow.Instead of it, I will use Business rule.So, my requirement is, when someon...
Hi guys, I have a requirement to add planned start date and planned end date to a catalog item. I have used catalog ui policy new feature to add a message where an error message pops up for planned start date cannot be in the past, however for planne...
Currently, when a requester submits a request through the ServiceNow portal, they receive a 'Request' number for tracking updates. However, fulfillers can only provide updates on Service Catalog Tasks (Sc_tasks).Unfortunately, neither requesters nor ...
Help - trying to use the Duration field on Closed Problem Tasks. Created to Closed, but nothing is showing in the Duration field. What am I missing?
I need to create different change task depending upon response to question asked in change risk assessment.Can someone please help me understand how this can be achieved?
I have a 4HR Business SLA. I am building out a report to show breached vs non breached SLAs using the Incident_SLA table. For some reason when I look at breached is true, I am seeing a handful of incidents that we well under the 4HR business SLA. Any...
1. Booking Request:Employees (users in the system) can submit a request to book a cab for their daily commute or business trip.The request form should include:Date and Time (Booking must be made at least 1 hour in advance)Pickup Location (Auto-popula...
Hi Everyone, ITIL user creating the incident (Record Producer) in Service portal Via Now Mobile app. when user attaching the attachment it' showing the error "The File Uploaded failed". how to resolve the issue? Users can able to attach the attachmen...
Hi Team, I am facing the issue with the flow designer system user, Requirement is I have a catalog item in that we have a variable when user given story number and submit the record. Then the flow designer will update some work notes to the given sto...
Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users + incident assignment group(only which group members have title as contrac...
Hi ExpertI have requirement to delete the Asset and not CI whenever Asset state is "Retired" and substate is "Delete". I have written a script for the same. However, it is deleting Asset as well as also deleting the CI. Please suggest what modificati...
Hello Team, Our requirement is to display the field value of a related list record using the 'Run Server Side' step. The provided code executes successfully during testing, but the output message is not displaying as expected, as shown in the attache...
Hi Folks,We are looking for a solution that allows us to retrieve details related to a Software Model from the alm_license table. Example: when users provide the Software Model details in a form, they should receive all associated information from th...
Hi EveryoneFor one User In Serviceportal when trying to open My Requets tab taking a long time(taking 2 minutes ) to load ,but coming back to My Incidents it is loading quickly. what we observed in this issue is impacted user is having an 800 + reque...
So, I have two Workflows that are giving me a headache. The second is a copy of the first. The first has one Version, Published, but when I open it, it shows "Published (checked out by [me])". Haven't figured out a way to do anything with this one....
