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Resolved! Get Hostname from any url in server side.

Hi All, I have one requirement in the email inbound action script, I want to get hostname from the url as below.In the email, as below url will be provided.How we can achieve this.                                                  Expected HostNamehtt...

Shantanu_99 by Tera Contributor
  • 476 Views
  • 1 replies
  • 0 helpfuls

Resolved! Add/Remove values from a List collector based on Check box fields.

Hi,  I have a requirement to populates(add) value in a list collector's value/ remove the value of the list collector field, based on 3 check box fields.  I have tried Script include and onChange client script and also tried to modify through Referen...

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Nipan1 by Tera Contributor
  • 1084 Views
  • 5 replies
  • 3 helpfuls

Resolved! How can I remove text index for certain fields ?

Hi Everyone,I need to remove text index for certain fields in the cmdb_ci_ip_address table, which text index field is already false. Anyone provide solution for this. Thanks & reagrds Venugopal S@Ankur Bawiskar @Pradeep Sharma @Chuck Tomasi 

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Community Alums by Community Alums  
  • 1162 Views
  • 4 replies
  • 0 helpfuls

Service Portal Search Has No Results

I am trying to troubleshoot our Homepage Search widget. When I search anything from the Service Poral homepage, it results in no results found. This is what it used to look like (minus the catalog item) We had this set up to show any Self Service art...

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Dan13 by Tera Expert
  • 2547 Views
  • 12 replies
  • 4 helpfuls

User is not able to see KB Article

Hi Team,User is not able see KB Article I have checked Knowledge Base for that KB Article Can read is empty Can not read having 2 conditions 1st one is Guest account and 2nd one is User type, users type is something else and user type mentioned in Ca...

Vyanktesh08 by Tera Contributor
  • 209 Views
  • 1 replies
  • 0 helpfuls

How to display a catalog item on custom portal

Hi,I have a requirement to display a catalog item on a custom portal . How can we configure that. Service catalog has by default access to be displayed on Service portal . But I want to display it on custom portal so that I can raise request from tha...

1_DipikaD by Kilo Sage
  • 450 Views
  • 4 replies
  • 0 helpfuls

Image in pdf is getting cropped

Greetings,As part of our requirement, we have to attach pictures into our PDF, but once attached the pictures are getting cropped regardless the size of the image.Attaching screenshots for reference1. in Form - i have added a screenshot of my outlook...

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sakshi18 by Tera Contributor
  • 268 Views
  • 2 replies
  • 0 helpfuls

Flow is showing as waiting for catalog task

Hi everyone, I'm encountering a problem with the flow. When a catalog item request is submitted and a RITM is generated, it creates five tasks in parallel. However, even after I close these catalog tasks, they continue to show as "waiting" in the flo...

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Atik by Tera Contributor
  • 979 Views
  • 5 replies
  • 3 helpfuls

SAM - Asana Integration - Additional Users

Hi, We have managed to use the OOTB SaaS Integration for Asana. We compared the user subscription list from Service Now to the Asana Portal and noticed a lot of additional users that is not in Asana Portal. Majority is where the user's have left the ...

asana portal.GIF Asana Integration - CSM Dev.GIF
NPatel21 by Tera Contributor
  • 1102 Views
  • 7 replies
  • 2 helpfuls

Inbound Email Action

Hi All,I'm creating service request using inbound email action in flow designer. I am using sn_sc.CartJS in custom action to submit the request.I am able to submit the request, but the issue is when the request is created "Requested for" is populated...

Divya13 by Tera Contributor
  • 259 Views
  • 2 replies
  • 0 helpfuls

Resolved! Metric definitions for Boolean fields

Hello, I'm currently noticing that Values for Boolean fields on a metric are being set as Date time values instead of "True" or "False" values, if you see the image the idea of that metric is to check Field value changes , is there any way to make th...

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GM5 by Giga Guru
  • 704 Views
  • 5 replies
  • 1 helpfuls