ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to Ondemand delegation on Now Mobile

Hello Everyone,we have enabled the on-demand delegation for Manager's Onboarding Activities. We see that Manager can delegate the activities from Portal, However, this functionality is not available on Now Mobile. Can any one please let me know how c...

Raju303_0-1736333558005.jpeg

Help me get ITSM-CIS Coupon

I am studying "IT Service Management (ITSM) Implementation On Demand". But whatever I do, it is not moving forward from 3%. The course is stuck in 3%. And I am not able to complete the LAB as there is no instruction what needs to be done in the LAB. ...

Sohini Kar by Tera Expert
  • 1034 Views
  • 4 replies
  • 0 helpfuls

Can Emails be displayed in the Card view on a VTB Board?

Received a request to add to the Activities/Filtered on Stories to include emails (autogenerated or correspondence).While I was able to do that in Story using a VTB View, they do not appear on the Card view on the VTB  Can this be done?  If so, how? ...

terrieb by Tera Guru
  • 426 Views
  • 1 replies
  • 0 helpfuls

Resolved! Update Service field on Incident form

Hi, Can anyone please tell me how to Update the Service field on the Incident table to only allow selections of Application Services. Regards, Sarabjeet

sarabjeet by Giga Expert
  • 5122 Views
  • 15 replies
  • 10 helpfuls

Knowledge Management Advanced plugin - free?

Hi community, could you advise please if Knowledge Management Advanced and Knowledge Management Advanced installer plugins can be installed free of charge (included in the license) for a client with ITSM Pro. The client would like to utilise features...

AlsuT by Tera Contributor
  • 1957 Views
  • 6 replies
  • 4 helpfuls

Question with ATF

Hi All ,  I had question with ATF. So posting question if someone can help!i used "Click on UI action " test step. The purpose of that ui action is it will open a new form and primary ticket will be the ticket number which was updated in the current ...