Providing access to the Private Task Table

[wmitchell]

Good Morning-

I have a user who needs to report on how many PTasks there currently are in the system.   I created a report with a count and added this to their dashboard.   Everything works, except when they click in and see the list view.   This gives them a message which says they do not have access.  

This user has standard itil access with no additional provisions except for those related to the PPM module, so project manager and so on.  

My question: What are the roles I need to add which would provide read access to these records.

Thank you!

-Will

[Arpan6 · Accepted solution]

Amend the read ACL   on 'vtb_task' to provide the desired access. By default a private task is only visible to the owner of the task.

[wmitchell]

Thank you both!

It was a combination of both of these.   I had to add the role to both vtb_task and vtb_task* along with commenting out the scripts.

Thank you so much!

-Will

[Jaspal Singh]

Hi Will,

All you need is to modify the read ACL on vbt_task table & get the itil role added. Remove or comment the script that is in place or available OOB.