How can I restrict the Assignment Group list
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06-17-2022 08:37 AM
We have two reference fields (Assigned To and Assignment Group). When we select an Assignment Group we only show the list of Assigned To folks associated to that group.
We now want to select a user from Assigned To and only show the Assignment Group that user is associated with.
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Service Desk
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06-17-2022 08:48 AM
Hey,
This example shows how to use an advanced reference qualifier with JavaScript and a script include to restrict the incident Assignment group choices to only the groups that contain the user specified in the Assigned to field.
Feel free to check out below link from SN docs:
Constrain the assignment group field
Feel free to mark correct, If I answered your query.
Will be helpful for future visitors looking for similar questions 🙂
Aman Kumar
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07-06-2022 10:58 AM
I gave this a try to know avail.
Currently have a simple qualifier of Assignment Group Name starts with ServiceNow
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07-06-2022 11:19 AM
Hi, what group should be shown in Assignment Group field if the user in Assigned To is a member of multiple groups?
Hope it helps
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07-11-2022 01:38 PM
Ideally I would like to see all groups the user is assigned to.
