I am new to SNC, and trying to figure out the CDM so that I can import the SNC CMDB into external database. I have imported all the CIs, CITypes, Properties and relations. However the problem I have is figuring out the direct parent of a CI as oppose...
Hi Guys,I just want to confirm whether SN Discovery will be able to discover the laptop which are not connected to Company Network. For example, I have got an laptop from my organization, but I am using my laptop from my home network instead of compa...
I am trying to allocate licenses specifically to a user so that they are included as installations on software counters. I have been able to handle the "entitlement" but cannot figure out how to programatically assigned to a user so that they are c...
I would like to find which table the related list is getting stored.
Hi everyone,I would need a business rule that would look if the RITM(sc_req_item) Approval was Rejected and if it did then the Request state must be changed to Closed Rejected and the State of the Request(sc_request) to Closed Cancelled.I have the be...
Hi Friends,How can i get all the field names from a particular database view? Is there anyway I can export all the fields from that database view?Only the fields and not the data.
Hi SNOW Community,What does everyone feel is the best practices for having a 'planning' priority where a ticket doesn't have an SLA attached to it, we're waiting on a vender or where the record is for something occurring far in the future?Since we ca...
Hi I have a requirement where I have a table having ACL where user with no role can't write on any field in the table. I have "update inbound email action" on the table which will add comments on record from reply email. Issue here is I want that out...
Hi Everyone,Our company is beginning to implement Servicenow and I'm tasked with ensuring all requirements are met. I'm currently looking at Survey Management and am having a few issues getting exactly what we want so thought I'd reach out to the com...
We have a requirement from wherein we want a tooltip to be shown on all the choices of a choice list. When a user hover over any option on the choice list, a hint should be shown explaining the meaning/implication of the choice. Anyone?
We have a requirement to restrict users from "Company123" from viewing "everyone else's" incidents, so they will only be able to see records if the caller or the opened by fields is someone from their company, OR if it is assigned to one of the "comp...
I haven't looked at our import sets for our LDAP in over a year... since someone set us up. There is several errors and it looks like it is only on new users that have come in and it is erroring due to the ObjectGUID field. The user is in the users t...
How can I use standard report tools to report same day resolution rate?For example total number of tickets opened today is 10010 of the are resolved today so the same day resolution would be 10%I can only find how to tell the number of same day resol...
I presently have the LDAP looking for the following attributessn,name,telephonenumber,samaccountname,source,mobile,mail,physicaldeliveryofficename,givenname,useraccountcontrol,managerWhen i tested an import the manager field comes in as suchi have ed...
Im having issues with the Requests (sc_request), where the short description and description fields are not populating. Either by Email or by Self Service the those two fields on the Request will not populate. I should be a little more clearer th...
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