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Dynamic Two Step Checkout Configuration

Hi Guys, I apologize if I've posted in the wrong place. I'm still getting used to the new forums.  We'd like to handle two step check out at the item level, but it only looks like it's configurable at the order guide level. I realize there's a proper...

b3tts32 by Kilo Explorer
  • 2882 Views
  • 8 replies
  • 2 helpfuls

Strange issue regarding Oracle Data Source and Mid Server

Hi all,like the topic says. We have some Data Sources that use JDBC to connect via Mid Server to Oracle Databases. Sometimes the connection failes, with no particular reason. So we test loaded records manually. Sometimes the connection fails 5 times ...

dante665 by Kilo Contributor
  • 4056 Views
  • 12 replies
  • 9 helpfuls

Resolved! GlideDialogWindow

Hi All,I have a requirement like,Condition : when supplier field on incident table is VendorRequirement : when condition is met, I need to create a glide dialog window, which opens a survey page. user will fill out the survey page and clicks on save ...

Lohith by Giga Expert
  • 6179 Views
  • 9 replies
  • 1 helpfuls

Resolved! Debug Requested By field

Hi Team,how to debug an incident field to know which all ACL, BR, script..etc is applied to that field?I have a field called "reqested by" and it is read-only after the ticket is submitted, but not able to find which is making this field read-only.Ch...

Hafsa1 by Mega Sage
  • 2204 Views
  • 5 replies
  • 0 helpfuls

Using the CHG (change) record in the Agile Development Module

Good afternoon!   Our organization is looking for another customer that has successfully integrated the change management workflow with the Agile Development module.   What we'd like to do is have the Story records be associated with a Change record....

anthonybrown by Tera Contributor
  • 2197 Views
  • 2 replies
  • 0 helpfuls

Resolved! how to get list of all assets in a catalog variable

Hi ,I have a catalog item where we have 2 variablesrequested for (reference field of user table)serial number (reference field of asset table)Based on the selection of 'requested for', i need to get all the assets assigned to him/her in the lookup fi...

niharikayb by Kilo Contributor
  • 4151 Views
  • 12 replies
  • 1 helpfuls

onChange client script to display confirmation message

Hi ,I ma working on a onChange client script to display error message. Below is my script, when I select the Value '4'   and submit the from the from it should display a info message with options 'Yes' and 'No' , when select 'Yes' for should be updat...

brahmapati by Giga Contributor
  • 4754 Views
  • 4 replies
  • 6 helpfuls

Resolved! How to populate list collector variable on a business rule

Hi ServiceNow Community Developers,Is there a way to populate a list collector variable via business rule when dynamically creating requested items (RITMs). For instance I have the following example that I got from the wiki which I have used to creat...

johannes5 by Giga Expert
  • 2692 Views
  • 3 replies
  • 0 helpfuls

Resolved! Dollar sign followed by a curly bracket inside widget html

I am currently on the Helsinki ReleaseCannot understand the purpose of dollar sign and curly braces inside label tag.<label class="control-label" for="inputSuccess">${Location}</label>The full HTML:<form class="form-inline well">   <div class="form-g...

what happens when we delete ci but not the asset

hi Allwhat will happen when we delete ci but not the asset and again discovery gets the ci back?? would that relate to existing asset? or create new assets or just be there without any linkage between both?

surya123 by Mega Guru
  • 1821 Views
  • 5 replies
  • 0 helpfuls

Resolved! Reporting on Incidents caused by Change Requests with advanced criteria

I'm currently working in a Geneva instance & am trying to report on Incidents caused by Change requests.   For my basic reporting in this category, creating a report based on the Incident table & using the "Caused by Change" field in my criteria usua...

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Erik36 by Kilo Contributor
  • 7466 Views
  • 3 replies
  • 1 helpfuls

SAML / ADFS Integration Issues

Currently implementing a SAML / ADFS Integration with a client. Very similar settings to the handful I've done in the past.   We're receiving the following error on the ADFS side:  The Federation Service encountered an error while processing the SAML...

jshatney by Mega Expert
  • 4262 Views
  • 2 replies
  • 0 helpfuls