I am new to ServiceNow & CMDB, & we are just implementing Fuji. We would like to start by using the CMDB out-of-the-box. After we use it awhile we will better know what additional information we want to track. (1) Can I EXTEND the tables at any...
We have (at least) one exceptionally large Catalog Item used for requesting new computer/systems access. It currently has the following, with little chance of any of these numbers decreasing:120+ Catalog UI Policies10 Catalog Client scripts450+ var...
Hello all,We're running Berlin, and the problem where Berlin will not handling incoming email from email accounts that don't have a corresponding account already existant in the Users table is going to bite us.Many of our users have aliases, to map u...
Hi,I want a field F1 in Incident table which will store the value (F2 * F3) where F3 can be decimal upto two decimals like 356.87.What type F1 , F2 and F3 should be while creating is it String ?Need business rule to store this value.Can anyone sugges...
Hello,We have created one custom table in the past. That table does not have 'Active' field like we have for other tables like Incident, task or client script etc.is there any way to add this field now to that table?Also we are in domain separated en...
We have created a date time field on our requested item form called LP Loan Docs Due date and Time. Our customer wants us to add five minutes to this field (for example if the current date time is 2011-07-28 12:00:00, they would like it to show as 20...
I have been doing a lot of validation lately on Catalog items and I am using Catalog Client Scripts. This is fine, but I want a way to validate BOTH on the client and on the server.What is the cleanest, most secure best practice way to do this?I know...
HI, I am trying to create a UI Action that takes the info from a Facilities Request and copies that into an incident. I have most of it working except the copying of any attachments, what am I doing wrong?I am a complete novice at this and have compl...
The OOB field rfc is currently a 'reference' field, can we change it to a 'list' field to allow multiple changes to be associated to an Incident. Does anyone know of any other dependency, that would advise against this?
I need to validate a textbox that will accept a list of email addresses that are separated by commas. The code is onChange Catalog Client Script.The list of email addresses is in the variable "group_members".The validation works for the FIRST email a...
Does anyone have any great examples of presenting end users with a form to complete for them to request a new server? Seems quite clunky and long winded to build something, so looking for ideas.
I am using the same code to develop a program to post data to snow demo instance. URL : http://wiki.servicenow.com/index.php?title=Table_API_Java_Examples#POST I'm getting status 404 and stream closed error. Please help me in this issue.
Hi,I saw the addCondition method in the GlideRecord page, GlideRecord - ServiceNow Wiki. The method only mentioned one time in an example on the page. I tried to search it but in vain. Where I can find the details of the method?Regards,Eric Poon
Hello,I am a ITIL member and have access to view tickets that are assigned to me, however when I try and select the gear button then split layout horizontal it prompts me the window below. When I move the the browser to a different screen with bigg...
Hi All, I was wondering if someone could help me out with with SLA's and the Schedules, so what i've done so far is setup some test SLAs in our DEV environment which have a 5 min duration I've assigned a schedule of mon-fri 9-5 to these and then setu...
