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what is adobe cq5

Can anybody tell me about adobe cq5   key feature?

shoheb by Kilo Explorer
  • 1898 Views
  • 2 replies
  • 0 helpfuls

How are others doing Tier 1 and Tier 2 on the Service Desk

Hello,We have recently moved from all agents taking all calls to having tier 1 / tier 2 working practiceTier 1 - log ticket, general enquiry, password resets (anything below 4 minutes)Tier 2 - more technical that cal resolved tickets Tier 3 - officia...

AT&T eBonding

Can anyone guide how to integrate At&T ebonding with SNOW for incident management.Prerequisite and setup process.I didn't find the application in menu even though i have incident plugin activated.

avanis by Kilo Contributor
  • 4073 Views
  • 2 replies
  • 1 helpfuls

Resolved! SetValue of Reference field catalog client script

Hi Guys, just a questionI am a bit stuck and need to finish this script:What I want to do is to return a name and use that name to set another reference field with the same nameI just need help with the set of the reference fieldfunction onChange(con...

Rudi2 by Giga Guru
  • 9578 Views
  • 5 replies
  • 2 helpfuls

Change state to 'draft' from 'review' in Knowledge article

Hi there,I am trying to come up with a solution to change the workflow_state of a kb article that is in 'review' to 'draft.' We have a UI Action for "Return to Draft" which checks to see if the article is published or in review and sets the workflow_...

emma_hunt by Giga Contributor
  • 2702 Views
  • 2 replies
  • 0 helpfuls

How to populate new field's data in Audit history?

Hello,We are using Transport orders/Transport order lines, which automatically updates quantity in Consumable table.For example, if there is a TOL raised for consumable (for 2 quantities), after 1 quantity of the order is received, in the consumable ...

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Community Alums by Community Alums  
  • 2474 Views
  • 2 replies
  • 4 helpfuls

How do I remove an index from a table

How do I remove an index from a table?   I created an index using a field that I thought originally should be unique but it turns out that field is not a determining characteristic of the record.   Is there a way to remove this index?

tharzarob by Kilo Explorer
  • 10459 Views
  • 4 replies
  • 9 helpfuls

Resolved! CAB Workbench Plugin Activation

To All Istanbul Users,In our DEV instance of ServiceNow, I am attempting to activate a plugin to use the CAB Workbench. The plugin name is Change Management - CAB Workbench. After I try activating, I receive an error stating, "Activation failed for p...

Marques2 by Tera Expert
  • 1810 Views
  • 3 replies
  • 0 helpfuls

Different company Banner for different users in the same domain

Hi,I have created two companies SFT and ABC in one domain and created users for both companies.I have uploaded the company banner for companies in the company profile.SFT.client1 - user belongs to SFT companyABC.client1 - user belongs to ABC companyW...

shravan3 by Kilo Expert
  • 1865 Views
  • 3 replies
  • 0 helpfuls

Resolved! Approvals going to 'No Longer Required'

I am trying to build a workflow into the change process so that when someone rejects their approval, it creates a task that change management will manage which i have built in fine.The issue i have is that im using the 'Rejected' output from the 'Man...