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How can I save the group by in the list filter in the agent workspace?

Michel
Tera Contributor

In the agent workspace, under the list filter I am unable to save the group by assignee to be the same for all the users.

This is feasible under my list category but nit feasible under lists category. Any idea how can I save the filter?

find_real_file.png

In the picture attached this list is grouped by assignee but once i go to another list or i refresh the page, the group by is removed. I can't find a way to save it.

8 REPLIES 8

I see, thank you for the prompt reply, this was helpful to know :)! 

PatrickL
Tera Guru

Looking for a solution too..

SebastianKunzke
Mega Sage

I tried a lot, but I would say with the normal agent workspace it is not possible.

But there are good news the new configurable workspace allows us to add a grouping column. The new object "UX list" have the grouping choice available.

find_real_file.png

Unfortunately that would mean, that you can not use the "old" one. And you would have some functions not available.

I just opened an idea. Because I think it would be a great function.