how to pass micro cert on flow designer
Hello All, I had tried 2 times but not able to complete exam. could any one suggest how to complete micro cert please? Thanks, Rohith.
Forum Posts
Resolved! How to make catalog variables visible on submission of form
Hello all I have created catalog item new and from that I need to make some variables visible only after submission of form. Trying to do with ui policies etc but didn't work can anyone help me out any client script for this.... Thankyou Any thought...
Resolved! Restrict in RITM level
Hello Experts, I have a catalog item, When i submit a request ten it should create a user record in a custom table. the requirement is not to create a duplicate user in that custom table, So i have written a script that should throw an error message ...
Group members not receiving email notifications when a ticket has been assigned to support group
Hi Experts,We have created new SRM forms for our applications. But we are not receiving email notifications when a ticket has been assigned to our support group.Analysis : DL is working fine.Checked email logs, email notifications receiving for grou...
Export record field values to a word template and attach back to the record
Hello Community,Would it be possible to export required record field values to a pre-defined Word document template? The idea is to use a pre-defined word template containing required labels and placeholders (eg.: Number: ##NUMBER##, Resolver Group:#...
Resolved! Set value not working in Workflow
Hi All, I have set values configured in the workflow to set 'State' values depending on contract process. It works fine for 'Renewal' and having issues when extension of the contract. However workflow path goes on the right way, but value is not upda...
Ritm should close as closed incomplete if any of the two sctasks are closed as incomplete. Also the ritm should wait till all teh sctasks are closed.
Hi Team, We have a requirement where 2-3 sctasks are attached for a ritm and it should close only after all the sctasks are closed. Also if any of the sctasks are closed as closed incomplete, the ritm should be closed as closed incomplete. Otherwise ...
Resolved! Using AJAX response from portal client script in Workflow.. ?
Hi All I have a service catalog item (accessed via service portal) for users to generate a QR code. It uses an onsubmit client script to call glide ajax. The ajax triggers a rest message to an external provider which generates the QR, and then takes ...
Roles needed to manage Groups
We want to allow Service Provider Managers to manage the people in their group. We have a total of over 400 groups that work tickets in our system. With the current permissions they cannot do that. We use a permission group P-Managers to assign the e...
Resolved! "Describe Needs" section in order guide visible twice in portal
Hi Community Friends, I am facing a weird issue in PROD. I moved the update sets and I am seeing 'describe Needs' section on an order guide for twice on Portal, Its okay in the native environment but in portal it is being displayed for twice. It look...
Standard Change - "No Approver present" and Enforces "Change Request values"
All, I am configuring "standard Change Proposal" in OOB Change Management module. Issue Description: While I create a new 'Standard Change Proposal' I filled up all the necessary values like Category, Template Name, Change Request Values and *added* ...
Resolved! Auto-populate CAB date on Tuesday/Thursday at 9:30am
Hello, I am trying to auto populate the CAB date with the preset CAB meetings if the risk is High and Cab required is true. My meetings are on Tuesday/Thursday at 9:30 am. I have a code that works but it only pulls in one day and it does not account...
How to configure Iframe in dashoard ?
How to configure Iframe ? In dashboard there is a widget called content blocks, where we can add a link in existing dashboard to external dashboard data. widget > content block >> filter > New Iframe . my question there are some methods to configure...
Resolved! Concatenation of two fields in a table
Hi All, I need to concatenate 2 fields in a location table and copy the concatenated value to a custom field on the same table. So in future if those tables has a new value automatically the concatenated value should be updated to the custom field. B...
Resolved! All resolved Incident tickets of last month will get auto closed on every 1st of current month.
Hi please let me know the code All resolved Incident tickets of last month will get auto closed on every 1st of current month.
