We recently enabled Agent Workspace and our Service Desk is using it. The idea behind using Agent Workspace is that the agent first creates an Interaction. From the interaction, the agent can leave it as an interaction or convert it to an INC or Requ...
hello expertsI have a customer requirement.To create a timer field that start counting time when state = "Active".I already have the field, but it starts automatically, what I need is for it to start when I change to the ="Active" statebut when the f...
Hi @Mark Roethof @Maik Skoddow @Dan H , Can you please let me know why I am facing this error "You must fill out the risk assessment near the bottom before requesting for approval" Regards Suman P.
Hi, We have a requirement on Query Business rule. Lets say i have a table 'TABLE' with reference field A. Also lets say, A would refer to records X and Y. Now our requirement is to run a query business rule on 'TABLE' that returns all the records wh...
Hi all, I'm trying to identify the role that can update the cmdb ci information I found the role sn_cmdb_editor and accoording to the description this role should have this access but when trying it it seemingly has only read rights on the cmdb when ...
Hi, How do i make all incident fields read only using ACL User should be assignment group or is the caller or has itil_admin role to edit fields if these conditions are not met the fields must be read only. Regards C
We have installed the Software Foundation Plugin and we ran SCCM to pull the assets but the Software Ci's are only on the cmdb_sam_sw_install table but nothing shows under CI list . Before we got the Foundation plugin, SCCM pulled all the software an...
HI All, My requirement is to validate the groups table, either the group is active or inactive and Should have at least 2 group members. if any condition is not matching we will trigger the notifications to group manager. We need to write script incl...
1.Create a table called 'User Restriction' 2.Create fields called user - reference, Field name, Field Value 3.Restrict the updation of the user for the user fields that are present in the user restrictions table. --->I have created table and fileds n...
I have a requirment when ever I receive an email from outside automatically it should create service request I have a catalog item - onboard Based on the email body how to can I write script to fill this fields and submit this request ? Thanks i...
Good Morning, We have started to implement the Walk-up experience in ServiceNow but we have a issue where the varibleset sn_walkup_variable_set doesn't pull through the variables into the appointment. Currently we have short description and a "What i...
Hi All, I want same caller incident records , right now my output. number: INC0000029 caller_id Virtual Agentnumber: INC0000037 caller_id Sam Sorokinnumber: INC0000036 caller_id Sam Sorokinnumber: INC0015637 caller_id Abel Tuternumber: INC0016259 cal...
Hi Team, While downloading the report in excel format in service now, we get this below error while extracting report as an excel sheet for 5k records.When export CSV file format getting empty record zero size Earlier we use to 10k record for excel b...
I have a use case where I have to insert hyper link in the email via email script. Can anyone help me on this?
I have few agents that need to have access to cancel request items. Im not sure what role to assign to allow for this capability.
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