I have created a link "click here to reopen the incident" on Email script but it should be button not link on email. can any one help me where i am missing the point in below script. (function runMailScript( /* GlideRecord */ current, /* TemplatePrin...
We need a way to print the ticket Details to get sign off from end users. When I export to a PDF document the details are not listed (See screenshot below). When I try to right click --> print, the format is not usable. How do I get this information ...
I have set the Flow of the service catalog to "Service Catalog Item Request". I tested it on my private instance andWhen I set "Abel Tuter" to Requeseted_for,"Rob Phillips" is now an Approver. Why would the approver be "Rob Phillips"? Where is the ap...
The requirement is to integrate ServiceNow's ITSM with Archer using Rest API. With this integration, I want to updates ServiceNow and Archer simultaneously. How to set up the integration for REST from the ServiceNow side and looking anybody done...
I was running a report of all open incidents with a SLA Resolution state of in progress and business elapsed percentage over 100. Then I had to spot check the incidents as part of an exercise we are doing, I found one with the following conditions,...
Hello NOW Community! Since our instance upgraded from Kingston to NewYork version, the Dynamic Page Titles set for a Service Portal page is not working anymore. In Earlier version(Kingston) it was displaying the browser page title as the Category of ...
I am tying assets back to Purchase orders, and at somepoint when we did the initial load of ServiceNow we somehow ended up getting some data into the column for "asset", but the date is either wrong or incomplete, which is leading to some issues that...
Hi, My requirement is to search current logged in user in two groups using GlideQuery() only, For that I have tried like this. var gr = new global.GlideQuery('sys_user_grmember').where('group','287ebd7da9fe198100f92cc8d1d2154e').orWhere('group','8a4...
Hi All, We have a reference field caller (referring to sys_user table) on a service catalog form, currently if we are searching with the user name it is giving results based on user name but we want to search with user id instead of user name. Can a...
Hello, All -- Very novice ServiceNow user here. We had a bunch of (poorly designed) Catalog Items that created RITMs for groups, and nothing else. There were no workflows associated with the items, and through that we've generated thousands of RITMs...
Hi Team, In the flow designer i am getting an error the error message is : flow designer :null and one more error message is : unable to pickup the subflow. No code changes done to the existing one however the flow which was working before is not wor...
Hey Developers, I was wondering how to decide what can be view when clicked/Hover over preview record Icon on User , ITSM Module , KB etc.. Please suggest how I can edit this & display data which I would like to .
Hello Community, I am trying to create a 30,60, and 90 day ticket aging widget (tickets that are in someone's queue) and I cannot figure out the correct logic/expression to add in creating this widget. I cannot figure out the correct expression to te...
Hello experts, I was wondering is there a way to share list of records with groups or users from ServiceNow? I can see how to do it from a record but not to share the whole list. for example I am trying to share list of incidents with their assignmen...
I have a general question about designing the service catalog. I'm sure this is very different depending on the organization, but I'm wondering if anyone has any advice about how to structure large catalogs. We have a lot of different service provid...
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