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Resolved! Review button visibility on Change request

Hi all, On the three types of change request (Normal, Standard, Emergency), I want to make Review button to be visible on the form only when all the corresponding change tasks are closed. Can someone let me know how can we achieve this?   Regards, Pa...

Pallavi65 by Tera Contributor
  • 2152 Views
  • 8 replies
  • 1 helpfuls

RITM under the related list

Hi Team, I have a below requirement. Please let me know , will this achievable , if yes pls let me know the solution The catalog item that we are requesting through the related link on a incident form or any other particular form , that request needs...

Rahul84 by Tera Contributor
  • 1240 Views
  • 5 replies
  • 0 helpfuls

Resolved! redirecting page in Record Producer

i have a record producer on change request  table. as soon as the record producer is submitted from the portal, i want the user to be redirected to the change request form in the instance. can anyone tell me how to do it. thanks in advance.

RC12 by Tera Contributor
  • 1336 Views
  • 3 replies
  • 1 helpfuls

How to display approvers in Flow Designer stages

Hi, How to display approvers in Flow Designer stages. I see the configuration on Workflow editor only. I don't see any configuration on Flow designer. I have an issue that end users don't know that waiting who approves the request from Service Portal...

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Max64 by Tera Contributor
  • 2364 Views
  • 2 replies
  • 1 helpfuls

Display emails instead of user names in list collector variable.

Hi all,   Please help me with the variable type  which can allow requestor  to select multiple email ids of users, from the variable value referring to "sys_user" table. I tried many possible from list collector, there is no luck. Please help me with...

Balaram7 by Kilo Sage
  • 1773 Views
  • 14 replies
  • 1 helpfuls

How to create quantity variable for service catalog.

Hi all,   Can anyone, help me with how to create new variable type as Quantity. If we click on + mark it should increase 1 count and if we select - it need to decrease 1 count from the existing value. I tried numerical scale variable but it does met...

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Balaram7 by Kilo Sage
  • 789 Views
  • 2 replies
  • 0 helpfuls

Resolved! Populate catalog item field on submit

Hello, I'm trying to get a client script to work on the catalog but having no joy, anyone know where im going wrong? I want it to pick up which option the user has chosen and update the field based on that choice."I seem to get "Error There is a Java...

Community Alums by Community Alums  
  • 1556 Views
  • 7 replies
  • 2 helpfuls

Resolved! How to Print Catalog Questions/Variables on RITM Email Notification

I'm having an issue on printing Catalog Questions/Variables on a RITM Email Notification? I was able to create a Mail Script with the script below to print on REQ email notifications but with this script nothing prints for a RITM email notification. ...

TStark by Kilo Sage
  • 1629 Views
  • 2 replies
  • 3 helpfuls

Resolved! Why can't i update the ip of a server ?

I tried to change the ip of a server after it's discovery. I tried to set it to a ip used in one of it's network adapters (the server has more than one).It seems that i can change it, i mean the server form has the ip field unprotected and there's no...

How to stop inserting the records in Target table

Hi, Using data source and Table Transform map, I am mapping the required data from import set table to Target table(user table). Making the Employee ID(import set table) and User ID(Target table) as a Coalesce field.Employee endate in the import set ...

Jafrin Jack by Kilo Contributor
  • 879 Views
  • 1 replies
  • 2 helpfuls

Resolved! how to Increase /decrease the font size of the text in email notifications using "font-size: 100px" & "font-size:100%".what is the difference between these two.

Hello Team, I have an email script which contains the font size mentioned as below. But I don't see any difference in the font size of the text in the email notification with these values. Please help me on how to increase or decrease the existing fo...

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