How can I use Announcement Widget to display outages?

[Devi12]

Hi Community,

There is a requirement to display the outages as announcements in service portal banner.

How can I display the outages as announcement in portal?

TIA.

[Saurav11]

Hello Devi,

You can use Announcement as a Outages by setting The Announcement type to banner

Also there is a Display style which makes the Banner red you can select that to resemble more of a Outage

Hope this helps. Please mark the answer as correct/helpful based on impact.

[Devi12]

Hi Saurav,

If we set the Announcement type to banner, the outages created in incident can be viewed here or not?

If not do we need to change the script?

[Saurav11]

Hello Devi,

A banner announcement will be visible on all the Portals in Servicenow. 

You can also control which Portal you want the announcement to be visible using the below table:-

m2m_announcement_portal

Also you can control the User criteria of the Announcement to who it will be visible/

Hope this helps. Please mark the answer as correct/helpful based on impact.

[Devi12]

Thanks for the reply Saurav, 

If we created an outage for incident, will it be displayed as announcement with the changes you told above.

I created an outage for incident and made the announcement type to banner, the displayed one is not an outage under Announcement widget.

I need to display the outages created for incident should displayed as announcement.

Shall I get any help?