Email Notification for Unassigned Incidents
Is there a way to set up an email notification that goes out to an entire assignment group if they have more than 10 unassigned tickets in their group queue.
Forum Posts
Date field should accept only 2 days from today, should restrict past date selection (i.e, yesterday and its past days), and should restrict Future weekends. Help me with script for catalog item.
Date field should accept only 2 days from today, should restrict past date selection (i.e, yesterday and its past days), and should restrict Future weekends. Help me with script for catalog item. For example: 1. If Date field selects future weekend i...
Unable to hide Variable set variables for one catalog item.
Hi Experts, I am unable to run my catalog UI policy on variables of Variable set over Catalog UI Policy on Variable Set . I tried Catalog Client script on my catalog item to hide the variable set variables but no luck . I am using one variable set ...
Get row count of related records
Hi All, I have a field on the form as test. i want to populate this field on the basis of a related list, so i have a related list of business service which shows the records from cbdb_ci_service tables.i want to count of services related to that pa...
Resolved! State should be inprogress when assignment group is not empty and if i change state to onhold it is not updating.
Hello Developers! My requirement is when assignment group is not empty then state should be change to in progress. I wrote a client script code it is working fine. Here is the code function onLoad() {var assign = g_form.getValue('assignment_group'); ...
Resolved! Flow designer script error "attempting to use undefined input"
Thought this was simple, apparently I'm wrong. Here's the script I'm using. It's supposed to take a string date, change it to a date time object, minus 3 days from it and return the finished product to set a sc_task date field. I have this in an Upda...
Resolved! Change Management, multiple in-series CAB Workbench workflow
Attempting to use multiple CAB Workbench meetings for a Normal Change Request process, which is as follows: Change Request requested for approval (State:Draft to Assess)"Technical Review", which uses CAB Workbench. Upon approval, record updated (Sta...
Resolved! Add External/Guest Email Address to Watchlist Automatically
How can I add the email address of an external user to the watchlist as soon as a ticket is created by email? I don't want to create an account for every single external user automatically, which is why the caller field gets set to the guest account....
Resolved! How to hide "Estimated Delivery" in Order Status request Portal?
Hello, there anyone know how to hide "Estimated Delivery" in Order Status request Portal? I have try right-click > Instance Option, uncheck Display Delivery Date. And its not working. The instance is London. Please help. Thank you.
How to Open submitted catalog item by using ATF
Hi All, I have submitted one catalog item through ATF, then i am trying to open submitted request by using out put variable in ATF but where is showing on error like as "you are not authorized to open record" even though having ATF all three roles. ...
Resolved! ACL Help needed for: Visual task board: Error "You do not have the permission to modify this record"
We are testing our Orlando upgrade and have encounter an issue with VTB's. When trying to move tickets between lanes we are getting an Error: "You do not have the permission to modify this record" I have found a few KB articles that show I need to cr...
Resolved! How to Copy Approval comments into RITM, REQ
Hi, can you help me how to copy Approval comments into RITM, REQ, when RITM was REJECTED. Not Working here Approvals comments copying to RITM, but Not copied into REQ. approvalcomments();function approvalcomments(){var grr = new GlideRecord('s...
Resolved! Get all users, who are part of the requester's groups
Hello guys, For a catalog request, i want to update all the incidents. Where assigned or caller is a user who is part of requester's group/groups. Using below script to get the information. But it is very time taking, as i have to parse multiple inc...
how is the 'item produced record' table updated?
What triggers updates to the 'Item Produced Record' table (sc_item_produced_record)? I have been asked to report on incident records generated by record producers on our instance, and the above table is a handy resource for this (and is used by a rep...
Resolved! Order Guide: make a catalog Item Manadatory
Hi, I have an order guide with multiple items. I would like to have one of this item to be mandatory. use case: an order guide for on boarding a new employee.Every employee must have an account, I have a catalog item with a workflow to create this ac...