Resolved! Highlight VIP caller in client script
Highlight VIP caller in client script
Forum Posts
Resolved! Hide UI actions for RITMs raised from a specific catalog item
Hello, we have one TSC which generates RITMs containing sensitive information. Most of the fields/variables in those RITMs are now hidden with the help of ACLs and catalog UI policy, if users dont have the required role. I'm however struggling with t...
Resolved! How to fix View by user role
Hi, experts. I would like to fix View by user role. I have created one user and one role and assigned that role to that user. I would like to do the following. 1. I would like to create a view that only that user can use. 2. If that user is in contro...
Resolved! Document Viewer's workable in service portal view?
Reference: https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/use/using-forms/concept/Documentviewer.html I am curious. If I create a service catalog with attached WORD file to hyperlink, when I open this service catalog in "s...
Resolved! Can we override "--None--" value for a dependent choice list?
Hi All,I have been attempting to override the "--None--" value of a dependent choice list to "--", but unable to do so. I have tried to implement the same by using Choice List table(through NULL_OVERRIDE) and onChange Client Script (through addOption...
How to create Dynamic Subject of email client Template?
I want to set the subject of my email client template:- I created an email script and used:- email.setSubject(''); and called the email script with tag ${mail_script:'name od email script'} in the body of the template. But the value of the subject is...
Dynamic Recipients in Email Notifications
Hi Guys, Need a quick help. How to add users in email notifications recipient list from Watchlist? Can we add them in the CC list?
How to grant access to extended task table?
I created a custom table that extends to a task table. I have a workflow attached that creates tasks. I'm trying to figure out how to grant access to the tasks that are created for the custom table. I did a debug security session and I am thinking...
Resolved! Icons for Service catalogue items
Dear Community We are looking for a place where we can buy icons and images for the catalogue items we create(mostly SAP, Workspace, network, Microsoft, Information technology items etc). We are are ready to subscribe, we nomial cost.
Impersonate User in Service Portal
Hi, I have created a new custom service portal, Can anyone help me to insert the option of 'Impersonate user' and 'End Impersonate' in user menu of service portal. Note: There is already OOB 'Impersonate user' but unable to insert in User menu. Th...
LDAP sync is not working, when a new user is added in the AD the manger information is not syncing the servicenow
1. On creation of a new user profile in AD, the Manager information is not syncing in the servicenow user profile at the time of creation. through LDAP. Any suggestion to fix the issue will be appreciated. Thanks in advance.
Resolved! Read ACLs should not have GlideRecord/GlideAggregate in script
Hello All, Hope all are doing good !! ACLs (Security rules) should not have GlideRecord/GlideAggregate in script We have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or...
How can I push duplicate values in to an array
HI,I'm working on GlideExcelParser API, How to Find the Duplicates in the Excel for specific columns like Asset tag and Serial Number ???My Requirement is to Store all the Assets tag and Row Number into an Array and to push only the Duplicates int...
UI action button to populate the assignment group.
Hello, We have a button on RITM table and once we click on it then ABC assignment group will populate automatically in the RITM assignment group. Please provide a code to achieve this functionality. Thanks!!
Resolved! ITIL Restricted role
Hi, We need to allow some external consultants to access our instance, so I need an scenario in which the user will: use the itil licensebe able to view and work on all incidents that are assigned to him, and/or he is in the assigned to group and/or ...
