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Product model vs Hardware model

We have noticed that we models created in both the hardware model table as well as the product model table. While i understand that the product model table is made up of both the hardware models as well as the software models, i need to understand w...

notaguru by Tera Contributor
  • 3505 Views
  • 1 replies
  • 1 helpfuls

Resolved! Export RITM with variables

Hello All, I want to export 500 latest requests for a specific catalog item into a excel with RITM fields and 100 Variables in it. I tried doing so by creating a report but I think there is a limitation of variables which can be added to reports and ...

Resolved! How to create a notification for incidents created with priority 1?

Hello all, How can I create an email notification for incidents with priority 1? They already have a notification set up for when incidents are changed to priority 1, however, they would also like to have it so that incidents that are created with pr...

astanley by Tera Contributor
  • 2687 Views
  • 2 replies
  • 4 helpfuls

Catalog Item - Fields not visible in Service Portal view

Hi All, There are couple of fields that should be visible on a form, They are not visible in Service Portal view but visible in ITIL view. Also, there is no UI policy/ Client script for those fields. Please suggest.

Ankita9 by Tera Contributor
  • 1270 Views
  • 2 replies
  • 1 helpfuls

Resolved! All Record Producers hang when submitting form

Hi we just upgraded to Madrid and have a serious problem with the service catalog. It seems that all record producers hang after submitting the form. The same error appears in the log each time.  The script in question is the Scripted REST Resource "...

Resolved! Need Help to Create a UI Action Link to download the File

HI,I have a Requirement were I need to create UI ACTION link on the form. If the user click on the link, The template should be downloaded. I have stored the template in the Attachment table.How to Achieve this ?Thanks,M  

Manasa23 by Tera Contributor
  • 2455 Views
  • 4 replies
  • 2 helpfuls

Resolved! how to add order by in the existing encoded query

Hello All, I have used below encoded query and I want to add order by on opened_at field which is a date field. At present it is showing old to new records however I want to showcase new to old records. Below is my encoded query copied from incident ...

Resolved! Email Client Template: auto populate recipient as the Assigned To user

Hi! We would like to send email to the "Assigned To" person to remind him of the ticket, or to ask him to do something in this ticket. Is there any quick way we can auto populate the "To" with "Assigned To" user's email?  The Assigned To user account...

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Max Lin by Tera Contributor
  • 1784 Views
  • 1 replies
  • 2 helpfuls