Resolved! Admin see List view not available for ITIL users
Hi all! Our admins can view this list, and change. But ITIL users dont have this menu. Am i missing something? Thanks!! (above is ITIL view)
Forum Posts
Substract "On Hold" Time from Duration Field
Hello everyone. In the company came this request. Knowing that the "duration" field calculates the TOTAL lifetime of a ticket, it's necessary to subtract the time in which a ticket is "on hold" from the total calculation of the duration field (cale...
Request itself is closed but the RITM is still open
when the Request itself is closed the RITM is still open and the only way to close it, is by deleting the RITM. Shouldn't the RITM's also close or change state from Open? It is confusing if you want to report on RITMs
Resolved! When I attach a Document to KB article, I can not find the attachment when I go to search for the article via the Employee Center
Hello All, When I attach a Document to KB article (Organization Knowledge) I created. Once the article is published, I can not find the attachment when I go to search for the article via the Employee Center portal. Below is what I get when I check th...
Resolved! I am not able to export Request details ?
Hi Team, I am not able to export request details from RITM record page. Request details which are filled by end user and the form is created by us. When I export RITM as pdf I can see Notes, Additional comments, Main details but Request details are...
Global Search on Now Mobile to search for Incident and Changes
Hi Experts, I am looking out for a way to enable GLobal search capability on Now Mobile application where end users can search with direct incident number from the search field.OOB, only catalog item and Knowledge articles can be searched.I tried t...
Search users with userid in list type field referring to user table.
Hi all, We have a created a custom field (list type)named "Additional members". Logged in user need to select multiple users in that field so we selected the field type as list. Currently we are able to search users with name. Is there a way to sea...
Resolved! how to provide validation for input URL field , either using string field or URL type field
I had added an URL field in form where users will give URL values as input ; and I want to validate that URL field that means if user enters URL consisting (https / www) it will take the value OR ELSE if user enters string or integer value in place o...
Resolved! UI Action for assigned to me button
Hello Kindly help me to do this task scenario : I have a forum button on my table ,named as assigned to me . Whenever users clicks the button the current loggedin user should get populated on the field called "assigned to" and "assignment group" shou...
What are the limitation of breakdown source in Performance Analytics
can any one help me? What are the limitations of Breakdown Source in PA
Change - Auto add agenda items to CAB
As a Change Process owner, I want any a filter to be used to include the following changes to be included in that CAB meeting's agenda. Normal Change - Change CAB date is the same as the CAB meeting date and the state is AUTHORIZEEmergency Change - C...
Resolved! How to check if logged in user is in the Incident watchlist in Widget server side script?
Hi All, We have a 'Incident cancellation' widget which we need to hide if Logged in user is in the Incident watchlist. Please suggest the code snippet for the same. Thanks Aki
How to add phone icon in the place of info icon at right side of caller field
How to add phone icon in the place of info icon at right side of caller field
Resolved! How to pull specific keyword from email subject line
Hi, How can I pull location name (after location: ) from email subject line. whenever email receives using this subject line, I want to pull location and parse to location field (reference field) on catalog item. Email Subject Line: Job Summary Rep...
Editing fields in ServiceNow Agent App
Hi Everyone,Previously we used the old ServiceNow Classic app which was good in some areas and poor in others. So I have been testing the ServiceNow Agent App and I like the look of it, but things like dashboards and certain fields from the incident ...
