Hi, Not able to change the State and not able to Update Additional Comments and Work notes on the Incident Form. State, Assignment Group, Assigned to and Short Description are moved to "read-only" state as soon as the State is moved to "Awaiting Ven...
I want to set the email and manager of the caller. I have written script Include and then called that in my client script but it is giving me the error, "onChange script error: ReferenceError: answer is not defined function () { [native code] }" belo...
Hi All, Been awhile, this one is got me puzzled a bit, the requirement we have a firewall request on the Service Portal where people can choose source, destination, and ports for the request. These values in turn get copied to the SC_Task on fields e...
Hi Team, I have a written a client script to pre fill the text for few fields like the below script when we onload the change form. Onload Client script : var shortdescription = "A short summary of what will be done under this change record :"; var ...
Hi, I have a date, I need to add 5 days to it which should exclude weekends. I am using this code on a scheduled job code block. var triggerFirstNotification = "24/05/2022"; var addDaysFive = new GlideDateTime(triggerFirstNotification); addDaysFive....
Hi All Same knowledge article showing up twice in the service portal when i look into the know article list i can see two articles with same number one article is creating base version and status is closed and other is one state published without ba...
Import set
Hi Team, I have a requirement to set Cab Date field when planned start is at least 36 hours prior to current week's CAB Date (Wednesday date at 8:00 AM CST) set the "CAB date" (cab_date) field to the current week's CAB date. IF the Planned Start time...
Hi all I have a change that is stuck at 'Authorize' stage even though it's been fully approved and I don't know why. A member of each of the three groups has approved it and it's marked all the other approvers as 'no longer required' The flow says th...
I need to make some changes to the workflow , but it is not showing the "checkout" option here. And at the top it is showing "Published (Checked out by )".
Hi all, Need your help and I welcome your comments. I have created custom table and I have introduced variables in the form view of this table (used UI Formatter feature) Requirement: I need to update custom table field value when variable value chan...
What's the difference between Topics and Categories in the Knowledge Base and is there any recommended best practices?I have people looking to add a number of different topics and it looks to me that Topics are a broader category and Categories can b...
Hi Is there a way to generate a Teams meeting within the CAB Meeting Thanks
Hi All, I need help in below requirement- In Incident form edit and create option in “Toggle Template Bar” should be available only for Major Incident Manager. Please refer below screen shot – A prompt reply would be appreciated.
Hi All, I have added few custom stages in the Knowledge module and I have designed a custom approval workflow for it. The following are the custom stage values (they have been added as stages in workflow properties as well as a custom field on the fo...
