Hi All, Need to remove a user from specific group if users not logged in 3o days. Ex : I have group called ( ITSM_Group ) in that group we have multiple users, If any user not logged in more than 30days we need to remove the user from the group. ...
Hi Guys, 1. I created this run script (inserted into a workflow on requested item table). It has the role to create an incident and it works fine var inc = new GlideRecord('incident'); inc.initialize(); inc.short_description = current.value_of_field...
Hi, Need a field which will populate which template has been applied to a change form.. thanks
I have a requirement that whenever i opens the form of any table i shoud also see backend names of each feild either beside feild or below feild. How to do it?
Evening all I have a requirement to send some data to a network location via a mid server (already setup) with a weekly delta sent to the same location. I am certain there used to be a simple way to retrieve data from a network folder but I am unsu...
Hi Everyone, I am working on a Client script to display a message(Are you sure do you want to submit the form without an attachment?) when a File Attachment field is empty. but it is not working for the Client script I have written. Please take a loo...
We are trying to create a series of surveys chained together using Triggers. The idea is that we want to create surveys on configuration item records, and use the data of the CI to assign the next survey. The problem we are having is that we want e...
Hi Is there a way to know if the user has changed a field value in a catalog item. I am using onChange catalog client script. On change of a variable in portal i need to know if the field was changed by user. For the context I am using API to autopop...
Hi, I have a requirement when inbound email received from service-now with the subject line with RITM numbr, it should create a new record in the table 'department' and that record should have that inbound email as an attachment. This should be appli...
Hi Team, Requirement is that user will create bug in JIRA system , the same ticket should be created in ServiceNow. Is it possible to Create ticket from JIRA to Servcie-now? If yes how could we create it ,is there any documentation arround it. Note...
Hello, I want to import data from external file expected it would be excel file. This I have implemented using the record producer where solution enables users to submit a record producer with an attached excel document which generates a data source ...
Hi Team, My Requirement is in custom table How to set state value using Flow Design . in work flow we are using set values moving next state , in flow design is there any option? Thanks, karishma.
Need to create ACLs to restrict the ITIL users to view the attachments. Currently there is no restriction on unauthorized users accessing documents which needs to be restricted
Hello All, I am facing issue regarding RITM and Catalog Task .When I submit my form on service portal so ,my variable does not visible on the RITM and TASK but some time visible and some time do not visible. I have checked variables global as tru...
hello experts, attached is a screenshot. i have to make the operational status to non-operational but the value is 2 and the label is in different languages. i want the english one only. gr.setValue('operational_status',2);//gr is the object on this ...
