Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How can we determine whether the SLA schedule is 24/5 or 9/5

SrinivasuSa
Tera Contributor

9 hours ago

Hi Community,

How can we determine whether the SLA schedule is 24/5 or 9/5 when the incident field is set to 'Schedule' and the schedule source field is set to 'Service Offering Schedule'? Please review the image below and provide your advice

 

SrinivasuSa_0-1765307402871.png

Thanks,
srinivasu

0 Helpfuls
  • 14 Views
0 REPLIES 0