How can we determine whether the SLA schedule is 24/5 or 9/5

SrinivasuSa
Tera Contributor

3 weeks ago

Hi Community,

How can we determine whether the SLA schedule is 24/5 or 9/5 when the incident field is set to 'Schedule' and the schedule source field is set to 'Service Offering Schedule'? Please review the image below and provide your advice

 

SrinivasuSa_0-1765307402871.png

Thanks,
srinivasu

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sumityadav8
Tera Contributor

3 weeks ago

Hii @SrinivasuSa 

As per your image you have selected schedule source based on incident field,

So in schedule source field you can reference only those tables which have schedule defined, like in your case you've taken schedule source field as Service Offering's schedule.

Go to service_offering form , then configure >form layout. You can find Schedule field over there

sumityadav8_0-1765348388251.png

In schedule you can define , we have one OOTB schedule of 24/7 , or You can create your own schedule in cmn_schedule table, In which you can define your schedule time,

I hope this helps , Let  me know if you need any further help!

if my response helped, please indicate its helpfulness & accept it as solution

Warm Regards,

Sumit Yadav

Technical Consultant

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