I have a team who uses a rotating phone 24*7 so I created a user named on-call 1 and added the number. However, in order to see the user in experts on-call the user on-call 1 must be in the support group. This creates a problem as on-call 1 shows up to get tickets assigned. I cannot believe its this complicated to simply add a fixed on-call # to a user just for the purpose of the number being visible for off hours escalation in Agent workspace. HELP!
