How can we hide the sensitive data on the interaction record?

[Navya Cholleti2]

We would like to know, how the sensitive data is protected in the interaction record. What are the steps followed or policies followed to protect sensitive information in servicenow.

[Community Alums]

Hi @Navya Cholleti ,

You can use edge encryption to store sensitive data in servicenow.

https://blogs.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/whi...

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/encryption/concept/c...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Navya Cholleti2]

Can you provide me some pointers on GDPR in servicenow?

[Community Alums]

Hi @Navya Cholleti ,

GDPR is best covered and governed by GRC module in Servicenow.

Refer to this link :

https://community.servicenow.com/community?id=community_article&sys_id=f73d6ee5dbd0dbc01dcaf3231f961...

and this video :

https://community.servicenow.com/community?id=community_video&sys_id=d5ca620fdb859f847b337a9e0f96197...

Don't forget to mark the answer as Correct & Helpful both such that others can get help.

Happy Learning 🙂

Thanks,
Sandeep

[Community Alums]

Hi @Navya Cholleti ,

Is there anything else which you need help with this Question, if all good please mark the answer as correct and close this thread. Others experts can get help.

Thanks,

Sandeep