Hi I want to set the assignment group based on category and subcategory for problem using data definitionSteps done by me 1.create custom table --Name : Problem Assignment Lookup ; extends table : [dl_matcher]2.created the required fields i.e categ...
Where is the error message "Configuration item/Affected CIs, Planned start date and Planned end date are required to run conflict detection located"? I have a request from the product owner to change the message and I can't locate it in our system....
Hello,I am working on a script to create a group, add users to the group, set the manager, and add a role to the group. I have the group creation, user add, and manager set working fine however I cannot get the role portion to work. I am not sure how...
I'm trying to create an Off Hours Incident Report capturing tickets logged during our specific off hours time range of 4:00pm (CST) and 7:00am(CST) along with selecting the filter 'Off Hours is True'. Currently on Fuji release and not having any luck...
Hi community,I must configure manually (from a file) a VMWare environment.ServiceNow version is Helsinki.Data provided are: ESX server names, Server Farm names, Virtual Server Names (with Operating System information and other).I'm thinking to implem...
Hi,i wrote a script to check if yesterdays date is in schedule of holiday or not but the script is returning false even if yesterdays date is a holiday,pasting the script for reference please help me correct the code. var now = new Date();var yest...
I would like to add a title in the header of a widget. When I add this in the HTML template, it wraps around a second border to the widget. What is wrong here? I do not have the option to simply add a title like in a simple list widget.
Hi All,Prior to Geneva, we have been using the activity formatter on it's own form tab called "audit history". We also had a tab for Comments showing it's journal history below, and another tab for work notes, again with it's own journal history be...
I am trying to run reports without attaching the PDF. I just want to copy the link into the scheduled task, but the report schedule defaults to a type and it will not allow a blank?
the aim is to create a Formatter that have the same properties as Activities(filttered). the wiki says to override it, but it does not work. So I tried to find the macro used by Activities but I can't find it. Can somebody help me to find this macr...
How do I add a list of CI's when I create a change template. I do not see where I can do this. It would be the "affected CI's" tab.
We are just starting the migration from Knowledge V2 to V3, developing our knowledge in Helsinki. I seem to remember that when you create a knowledge article, assign the knowledgebase and then assign the category, there was a tree picker for the ca...
HiI want to make a Survey for Change Request From and Auto Populate all the dates from the Schedule section of Change Request From .And even I want display the Change Request No (Dynamic) in the description field of Survey from ,as heading of the S...
Hello Support, Working on escalation and notification in Dublin usinghttp://wiki.servicenow.com/index.php?title=Legacy:Group_On-Call_Rotation 1. Created new rota called 'SolarWinds Node Down'2. Created roster associated with rota3. Activated busine...
Hi Guys,I have a requirement in which an approver is given 48 hrs to approve a request. If he fails to do so a notification is sent out to him and the timer is reset. This process of "48 hrs->notification->reset" continues until the approver approves...
