Best practice for loaner equipment
What's the best service-now practie to implement a hardware (Asset) loaner program? Does one create a CI for (let's say) a projector and associate to a Request? Just seraching for ideas.
Forum Posts
Resolved! Set the Default List View that appears in a Reference field
How can I set the Default List View that will appear when a reference field is opened up? The Reference List view is currently the default, which I do not want to modify since that will affect all other applications. I am building a scoped applicatio...
Single Signon, Two ID's, How to Switch Between Them?
Is there an easy way to switch between two user ID's when you're using single sign-on?At the moment the only way I see around this is to actually log off our windows session and re-login with the administrator ID and then launch service now. We don...
Hiding modules based on Roles
How can I hide modules in the navigation based on Roles?e.g. I have one module which is available to all users who do not have any roles but that module should not be displayed to specific Role . Create NewAllMy Open ItemsMy Close ItemsIf these are t...
Resolved! New LDAP Server URL read-only
Hi everyone,in our DEV environment I had an LDAP user sync running for testing purposes a couple of years back. After numerous upgrades I have lost the configuration and am trying to set it up again on HEAD (Fuji) version of DEV.When I try to add a n...
Catalog Task Duration
Hi everyone, We are currently trying to run reports on our sc_task table and we noticed that there is a "Duration" column that does not populate any information. The way we deal with duration right now is by exporting to excel and doing the calcul...
How can we control drag&drop functionality in file attachment?
I am changing some codes to limit the size and type of the attachment files and this can be done via "attachment" UI Page. This works where user try to attach files via attachment ui page, however when drag&drop is used they are able to attach whatev...
Resolved! How to place a default html text in the knowledge text article field that shows automatically when you create a new article ?
G'Day ServiceNow gurus,We just migrated to Fuji and we are starting to play with the knowledge base databases in our development instance.We have a knowledge template called "Systems new article" which basically fills the text underneath of the "Sh...
Resolved! How can we relate incidents in ServiceNow?
We can have many users registering an incident for the same reason. Is there some way we can relate them in Servicenow?
Resolved! onAfter Business rule: current.operation() is null
I have come to a road block here.I have a onAfter business rule which entirely depends on current.operation() and it is null. The business rule is firing.The first gs.info message logs:Business rule running: null 4f65a2676f9a0200b5919e0cbb3ee43b. Doe...
How long did your company take to implement and go live with Service Catalog?
We are a new ServiceNow customer migrating away from a CA Unicenter environment (Service Desk, Service Catalog, UAPM Asset, etc.). We went live over Summer 2015 with Incident, Problem, Change, some internal Knowledge documents, and a manual load of...
Delegation - Can an approver designate multiple delegates for separate processes/applications/workflows?
Can a manager designate multiple delegates for any given workflow and can a manager designate different delegates for different processes?For example, as a manager, I want John Doe to be my backup approver for Service Catalog items. However, I may ...
How to make chat available based on the time in schedule
Hi All, I am new to service-now, I have a doubt. I need to make the chat button available for the customer between specific time based on the time mentioned in schedule like"5|Mo-Fr 0730-1800|IN" how to do that. Thanks
Definition of incident fields.
kindly help me in defining these fields. Table NameColumnReasonDefinitionincidentBusiness resolve timeSLA CalculationincidentResolve timeSLA CalculationincidentRequesterWho owns the ticketincidentCategoryTopic?incidentProblemDescription of ticketinci...
Problem Management Parent / Child ticket methonology
We currently have Problems opened automatically if a critical (Prio1) incident occurs. Some of the times these are recurrences of an existing an Problem. To depict this, we set a "Parent/Child" Problem Ticket relationship in which a check box designa...