HI All, I am having a variable as 'Users Affected' (Values - Widespread, Large, Limited, Localized) on Record Producer and I want to map this to 'Impact' field on Incident form. Widespread - Critical Large - High Limited - Medium Localized - Low Exam...
We have a requirement to ping a given server name to fetch thabcde pvt ip address of the server. Is this doable in servicenow. If so any KB or how to? Eg: Server Name is abcde IP Address is 10.0.0.10 In the request field - While entering the host nam...
Hi, How is Due date populated on RITM ? what is the relation between Due date on RITM and it's Tasks ? Is SLA for task same as Due date ?
Hi, Is there a way to make the Incident High based on text in subject line? Text to include: urgent, urgency, immediate, urgently, I know the dumb way of creating multiple OR condition, but is there a way we convert the subject to lowercase and matc...
Hi All, I have Issue with Arrangement order of Additional comments and work notes in hr cases forms in one Table(sn_hr_core_case_relations) it is showing like as shown below and other hr case table (sn_hr_core_case_relations) shoeing differently a...
for(vars in current.variable_pool) Can any one please explain what the above line is doing
User can't see the users who are available in assignment group in assigned to field They can select the assignment group just fine. However, when clicking the Assigned To, the list is empty. No security flags - just empty. When the assignment gro...
Hi, I want to add requested for field in report on task table. As requested for field is not a task table field I am not able to get the value of it in task table report. I have tried by adding extended fields but through that I am getting only inci...
Hi All, I need to get the data from breach time(planned end date) field in task_sla table and get it displayed in custom field in incident table form.I have tried many business rules by taking reference from community only but i cant able to get it.C...
I'm trying to create a Dynamic filter using script include or also Business Rules, how ever, I've been trying and when i tried to recognize how to do:Script include / Application: Global / Accessible from: All application scopesDynamic Filter / scrip...
Hi Everyone, My Organisation wants to send a survey every time an Incident or an RITM is set to "resolved/closed complete" I'm able to send a notification through an email but once someone has taken the survey and I go to Surveys-> completed, I'm una...
Hi, I have a field called Assigned to (assigned_to) which is referring to the User (sys_user) table on an incident form. I have a new field called department on the incident form. Based on the assigned to value, it should retrieve department and po...
Hi,I am trying to Auto Populate a field when a selection is a made from a drop down using client script.My script which does not work is below. Any help would be appreciated.So When "Risk Type" Corporate is selected the "Internal ref" should Auto Pop...
Hi, I'm struggling to compile a Business Rule script for a scenario I need. When I have multiple change tasks, if I close/cancel one of them I need to then auto close all of the others within the change request as well, with a specific reason code th...
I am finding these two fields are editable till end. Ideally post authorized by CAB (mean in Scheduled / Implement / Review state), in case of normal change, these fields shall not be editable. Any reason why these are kept editable? I tested this in...
