Can we set SLA of RITM table ?
Hi All, Question on SLA's. Is is a good practice to have SLA on RITM table ???
Forum Posts
Service Portal - Change the text of the Leave Page alert "Leave Site: Changes you made may not be saved." Specifically when we have Cart Items before closing of window
Hello Everyone,Thanks in advance, Recently we got a requirement to Change the text of the close browser page alert to change Text. when we have cart items in it. I tried Customizing and Overriding "spSCNavStateManager" and changing the alert message ...
Resolved! How to trigger Survey through Event and records inserted on Incident
I have Created "Send Survey" Button Incident form and set condition as you can see below screenshot. But here I'm trying to trigger survey manually so I mad trigger condition false. Survey has to triggered when I click on "Send Survey" button on inc...
Resolved! Change Calendar/Schedule
I am looking to create a Change calendar/schedule which combines three areas; the actual Change calendar/schedule view but also want to be able view the blackout windows and maintenance window on the calendar/schedule. I was thinking this could possi...
Resolved! What is the meaning of !current.comments.changes() ?
Hello Experts, In my instance one of BR there is condition 'current.watch_list.changes() && !current.comments.changes()'I understand that changes() is GlideElement method.I want to know what is the meaning of !current.comments.changes() Does it mean...
How to arrange list collector values in alphabetical order once the request is submitted i.e in RITM
Hi Friends, I have a reqirement like populating 4 list collectors based on reference field. There is mapping b/w refrence field and list collector table. Here my requiremnt is how to arrange 4 list collector values in alphabetical order. Variable at...
Resolved! How to pass current.sys_id(Dynamic sys_id value) in the url from business rule
Hi Friends, I have business rule on update on change rquest,which checks for the check box selected.If check box is selected, it will throw error message with hyperlink. This hyperlink redirects to some catalog item form.Here i want to set catalog va...
Resolved! Can I set today's Date in default value for Field Without any Script
I want to set today's date in one of the date field. I know through script. But I don't want to use script as It is works for number field in Incident Table. ex Javascript:getNextObjNumberPadded(); is there any logic to do in table configuration for...
How do I report Approval Group and answers to Request Item questions in one report
I have two reports currently, one querying sc_req_item, the other querying sysapprova;_group but I want to present the data all in one report. Is this possible? Criteria for sysapproval_group report is "Assignment group.Name starts with "stringA"" a...
Resolved! Actual Start and End date not populating?
In the Change request normal work modifications were made to skip the Schedule state and move to Implement. Everything is working and progressing and noticed that the Actual Start and End dates are not updating as they should. I need help to find whe...
Resolved! i need working example of <sp-editable-field>
Hi, Need working example of html//<sp-editable-field editable-by-user="data.isLoggedInUsersProfile" table="sys_user" table-id="data.sysUserID" field-model="data.sysUserModel.department"on-change="onChangeCompany" on-submit="onSubmitCompany">...
How to auto close changes older than 30 days
Hi, please assist with the below script. I tried the below code it closes changes that are new. I want to close changes that are in 'scheduled' ,'implement' and 'review' state where the planned implementation date is older than 30 days and the relat...
Resolved! How to enable 'category picker' on the category field on a knowledge form?
This is what i see when i click on the category reference icon How do i get the category picker like below to pop up?
How to map string field to reference field using transform map?
Hi All, I am having a requirement to map the string field named 'manufacturer' from import set table to reference field named 'u_manufacturer' on custom table using transform map. And 'u_manufacturer' having reference to the table named 'u_company'...
Resolved! ATF 'Validate Outbound Email' and document ID
I made an ATF test where I submit the incident with a Record Producer and use the 'Validate Outbound Email Generated by Notification' test to see if the notification has been sent to the user. As a Source Notification I take document_id submitted fro...
