How can we restrict users to create P1 and P2 incident , We want only service desk should have ability to create P1 and P2 tickets

[Pradeep Juyal]

How can we restrict users to create P1 and P2 incident with less complexity , We want only service desk should have ability to create P1 and P2 tickets

[Pradeep Juyal]

Thank you Raghu, 

I'll test this, I was trying to limit this within single business rule if possible to this action. 

Regards,

Pradeep Juyal

[Raghu Ram Y]

@Pradeep Juyal I think it is not possible to accommodate in a single script.

Thanks for marking my response as helpful, if it works then please mark it as correct.