How can we show plain text for comments and work notes in the list view?

[christophosterm]

Dear all,

Comments and Work Notes are displayed with HTML code in the list view.

Thus HTML code is also shown in an Excel Export.

We need this export to communicate with external consultants and the HTML makes the text very hard to read.

How can we show plain text in the list view and the excel export?

Thanks for your help and best regards,

Christoph

P.S.:

The issue with HTML text also appears in PDF exports of tickets.

However, if one creates a PDF via the "printer friendly version" (see below) this issue (i.e. HTML instead of plain text) does not appear!?

[christophosterm]

Hi Shloke,

I'm still trying to find a pattern in our instance.

It seems that the issue only remains with comments, work notes are fine.

Maybe there is also an issue how the user types in the text.

Best regards,

Christoph

[christophosterm]

Hi Shloke,

Just to clarify if we are talking about the same issue here:

I want to hide the HTML code in the list view, not in the form?

Could it be that you solution refers to the form?

Best regards,

Christoph