Hi,For requirement, we connected Jira and ServiceNow. Whenever support team gets new email, it is forwarded to ServiceNow, from here a new Jira bug is created using flow designer. When there is any reply email for the email chain it has to add that r...
I'm looking to add a Configuration Item to a few incidents that have been closed. As of now everything is greyed out because it's clsosed but I was hoping there was some way I could still add a CI to those ticket to help with reporting? Thanks in adv...
Hi, I'm having some flows, which at some point will try and generate some catalog tasks, if some verification fails, namely, if a record field is empty, whatever, doesn't matter.The flow runs as a System User, yet when the catalog task step is reache...
Hi teami've created a new KB and i want to associate in the my portal. In the Portal i already have associateWhen i back to the new KB create it's doesn't associate It's doesn't about ACL permission because the IT KB it's ok Thank's in advanced
Hi guys , State choice = Closed should be hidden from the form if State = new, for Change Tasks for that I have written on load client script : function onLoad() { //Type appropriate comment here, and begin script below g_form.addOption('state'...
I have created a checkbox variable (Delivery Confirmation) in MRVS, my business requirement is to change the value of true to "Recebido" and false to "Não Recebido".
Hello,We have requirement that a manager can Approve, reject or return the requested claim to the Employee for editing purpose. But we are facing some issues in terms of Returning the claim for editing purpose:-NOTE:- the claim request is a record in...
what is _next() in servicenow
Hello experts,We were tasked with removing one of the state in the problem record. So what will happen is they want to hide that state and skipped to the next process. Does anyone of you have any experience on this task?Unfortunately just making the ...
Hi Team, The below script working in background but not working in script include Background script: var country_sysids = ['c538b7111b121100763d91eebc0713ec', '4538b7111b121100763d91eebc0713ea']; gs.log('the normal country status ='+country_s...
Hey all! I'm trying to see if I can use records in the value part of GlideRecord's addQuery() function. I already know I can do something like addQuery("column_name", integer) or addQuery("column_name", "string"), but there are some columns where the...
I have a screenshot stored within one table in ServiceNow. Whenever a incident is proposed to a major incident, I want to attach that screenshot automatically in that custom field, in the incident form.
Hi. I have a reference field that refers to a table ('u_infra_cost_of_ram') with two columns that I care about: RAM, an Integer field with internal name of 'u_ram', and Price, a Price field with internal name of 'u_price'. I want users in the Service...
Hi everyone,We are facing an issue where users with the snc_internal role are not able to see the logo and other images included in our email templates. The images are stored as attachments in serviceNow. The users do have access to the related table...
Hi Team, I have a query, In the "sc_req_item" table we have a field called "catalog", Want to know what the use and purpose of the field and it is was read-only, and it was not available on the form level. It was there in the list view. Please let me...