Hello I am trying to route assignment rule to a specific group if the physical location selected is not associated with a group with a class of "CFP". These groups are in the sys_user_group table. Is there a way to check this table and to only rout t...
Hi,In production environment some of the changes are facing issue with risk assessment calculation. When the change is on new state and complete the assess risk prior to the request approval. It is still showing the error as "Risk assessment should b...
Is it considered a best practice to make the 'Request' field on a RITM (Requested Item) form read-only or greyed out in ServiceNow? What could be the potential impacts of doing so, and are there any best practices or recommendations around this?"
We have Integrated Slack with ServiceNow for overtime requests from users where the emails from Slack get forwarded to ServiceNow with Recipients as "callouts@xxxx.com". We have created global Inbound workflow with decision tables so that it creates ...
displaying if an incident has a problem record attached then incident's related list tab called " problem " should display the problem record automatically , please a advice how to achieve this ..awaiting response .
Hi Community,I’m working on a Service Catalog item where I want to dynamically populate the list of devices based on the user selected in the field.Here’s the requirement:There is a variable named please_select_the_device_name_hostname in the catalo...
Hi,How to hide the "show more" and "show less" button on virtual agent chat in yokohama version patch 4.Can anyone please help on this, it will be helpful.Thanks!
Hi, I have a issue when trying to attach the email as an attachment to the record in inbound action. Please someone guide me for this. var strEmailContent = email.content_type +"\n"+ email.headers + "\n\n\n\n"+ email.body; var sa = new GlideSysAt...
HI Team, I want to demo predicitve intelligence capabilities to client , is there anyway I can get a instance to demo this? In PDI there is no enough data to train ML model . Please let me know if there is any other way .
Hi all, I m trying to add a particular field to a catalog task in workflow editor. Please see below: When I add a field from Available to Selected and update it , I do not see the field that I added in the selected section. did anyone else face this ...
Unable to set stages inside 'do the following in Parelle'' action
I want to extract all the KB article. I exported the data as an excel export from Knowledge Table, but in Article body filed it's coming with html tags. How we can remove that html tags while exporting the data.
Hi Community,We have already integrated our ServiceNow instance with Google FCM (Firebase Cloud Messaging) to send push notifications. Initially, the integration was based on an API Key, but as per Google's recent policy changes, we moved to OAuth 2...
Hi Team , I am not able to create password 2 way encrypt variable in catalog item but in normal form like incident , requested item it is available. i need to create password 2 way encrypt variable in the catalog item because this field is used i...
Flow isnt triggering for catalog itemDebugging that I did:Checked the run as is set to system userChecked if all the flows and subflows were activeCatalog item active and in catalog is visible on the portal.No logs generated for flow. No errorsIn the...
