can the catalog item related to the Knowledge article be added to the KM Dashboard that already exists so the KMs can see these requests and not rely on email notifications? Please let me know on how Can I work on this
I have created a catalog item with two variables.First variable is 'End of Life Software Components(u_software_components)' and its Type: list collector, List Table: u_m2m_business_app_soft_product.Second variable is EOL/ EOS Software Models(eol_eos_...
Hi Team , We have a assignment rule created , which intents to assign a specific group havig 4 members .Group - ABCUser - 1User - 2User - 3User - 4 The assignment rule is assigning tickets to only 2 User and not the other 2.I tried removing U3 & U4 ...
Hello Experts,We have installed the Plugin (out of the box) Service Graph Connector for Microsoft Intune to integrate ServiceNow and Intune. Currently, "Scheduled Data Import Job" "SG-Intune Devices" is import the data into a staging table that exten...
In servicenow knowledge article body want to allow video embedding form sharepoint sites. We change the properties glide.html.enable_media_sites : youtube.com,player.vimeo.com,vimeo.com to apend sharepoint.com but its still not loading while youtube...
Hello Community! I have requirement.Add the Average incident resolution time for the last 6 months_ALL groups (4 group names) by PRIORITYUse Business duration to calculate resolution timeFirst visual add as a bar chart with 4 bars: P1, P2, P3, P4 for...
Hello All,I am working on a Service Catalog with around 350 catalog items. Once a form is submitted, the request is assigned to a different assignment group based on the selection of a branch variable on the form.The challenge I am facing is that the...
Hello, guys, i need help with a problem in SOW. I need to remove a state flow "Assess" from SOW, but in the SOW this flow is a formatter, and the page is OOB read only. How do i let the Change in SOW equals to the Change in the Plataform without the ...
ScenarioI've setup a request form with 2 conditional questions."Application Type: IT Admin Application or Business Application"If 'IT Admin Application' is selected then make 'IT Admin Application' question reference list visible.If 'Business Applica...
Hi All I have a requirement to check if INC has been created in Employee Center or directly in SN.If in Employee Center portal then I need to set contact_type to Self ServiceIf directly in SN then I need to set contact_type to Telefon How can I achie...
I want to populate the Request Item Assignment Group Field from the Catalog Items's Fulfillment Group ('group') Field on the request and the task. it is set to Service Desk. i have other groups for other cat itemsHow would I populate this in a run sc...
Hello Experts, We have some requirements to auto assign a Ticket to a Group member based on email containing some words. We do have about ~ 40 mapping records for this. Can Advanced Work Assignment functionality come in handy for this requirement or ...
There are indications that the plugin Change Management - Risk Assessment can be used to assess not only Risk but Impact. For example, when I run a Risk Assessment on a Change in my PDI, I get the following info message: Risk has been set to High and...
hi All one of catalog item is not opening from portal , remaining are opening what could be the reason behind it ?
Hi, We have a problem with the fact that its required to have a login for Walkup Queue and Walkup Queue On Site UI cause of the fact that there's often reboots or time out for sessions or else. So each time, people have to all to log in users on tho...
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