Hi Team , Can anyone help to fetch the RITM variables from the (sc_item_option_mtom) table using get method API Name (get method https://p99uat.service-now.com/api/now/table/sc_item_option_mtom?number=RITM0041533 Using this method I am not getting t...
I am trying to add a field (Operational Status) to the form view (just top of the Site ID field). But this simple job is giving me grief. As you can see below, it is telling me I am not on the correct scope to modify the form view - Now, I am not a ...
When I am Rejecting/approving any Change approval request , the wf_activity field is getting empty. can anyone explain/ know how it is configured for normal change ?
Hello All, I am using San Diego Patch 3 version of SNOW. We are also using our Virtual Agent to access knowledge management articles etc. We have Confluence in our company which has a huge knowledge Base. We wanted to do integrate ServiceNow and...
Hello everyone! I developed this br and the fields within the glide are updating, but the update of the "state" and "u_stage" fields of the current record are not updating. Can anyone tell me what the problem could be?(function executeRule(current, p...
Hi everyone, I'm currently learning ServiceNow and had a quick question.In real-time projects, is it considered a valid use case to create a duplicate user record in a separate custom table once the user account is deactivated?The goal is to maintain...
Hello, I am having some trouble figuring out why the following logic is returning TRUE when the following conditions exist: deviceModel = NotebookDNSDomain = "WORKGROUP"reqType = "Re-Install Computer"shared = "Personal Device" My expectation is to re...
Hi, Yokohama instance, cleanly followed the process post-zBoot.Narrative name: Service Operations ITSM + ITOM (Yokohama)We have several instances but not all can be GenAI enabled and I would like to install an ITSM & ITOM focused narrative via DemoHu...
Hi,When we are trying to create a HRcase by using "+" in hr agent workspace it is not visible to the option and it is not loading for sn_hr_core.basic role but admin users can able to seeing that form.Can anyone please help on this, It will be useful...
I am using Catalog UI policy to display/hide fields depending on a value in another field.1. On my PDI the data from the fields displays:2. On the company dev server it displays other data in the drop down list.3. The variable setup:4. Data displays ...
Hello,This question is really broader than Incident but I had to choose one, so that's my choice of the day.I am wondering if someone can please provide official definitions for the Affected CI's and the Impacted Services. I'd like to start to use th...
After the Yokohama release, users are no longer able to add or remove inactive incidents in the 'Incidents Caused by Change' field on the change record. Previously, users were able to add or remove inactive incidents before the Yokohama release.
Hi, We're facing an issue where embedded images in incoming emails are not displaying properly for non-admin users in ServiceNow. Example: For a HRcase like , the original email contains embedded images. Admin users are able to view the images in act...
Hello Team,I’m working on a use case where a user sees a list of courses in the Service Portal, but the course link [catalog item] should only be visible after getting approval from the manager. I want to hide the course link field until the approval...
Hi All, Can you tell me once the catalog item is created(sc_req_item) table, in which table all the variables values are stored in the ServiceNow tables. Thanks and Regards,Chandan