Hello All,Can anyone explain how the OOTB approval flow is for the normal Change Requests?As per my understanding:If the risk is low then Approval goes to Assignment group manager and then assignment group members.If the risk is moderate/ high then t...
Hi All, Could someone advise me on why user would be getting multiple reminders for the survey notification even after it has been completed. I found Survey notification is using Auto assessment business rule Is there another place I should be lookin...
Hi I have tried to look for the view of the OOB User Portal front and backend view (where all the cat items are) So that I can see how it compares to the ones we currently have Looking to see a view of one with widgets that users click on and then in...
Hi everyone! I need a help on this requirement. We are customizing the Private Task form [vtb_task] and we have created two new fields "Technical Service" and "Technical Service Offering". "Technical Service" is a reference field , referencing "Techn...
Script include is successfully receiving the values of sys id from client script but objects are not returning. Please help me on how to return correct values from script include. Thank youScript include: gs.info("check if it is checking for propert...
change management catalogue item request number need to display in the change record "Requests" tab. This Catalogue item is using work flow.In the flow designer using with Actions "update record" we can achieve this one. Can you help me on how to ach...
With the Paris release there is an option to encrypt attachment in service portal.What does the encrypt option do if you choose to encrypt the attachment?
Hi Experts, I’m currently building a community page in ServiceNow, and I’ve encountered an issue I can’t resolve. Here’s the problem: The approvers for this page are unable to view the actual content, as it appears hidden to them. However, they still...
All, While creating a report, I need to concatenate the short description and assignment group to display in the report. I attempted to use the "configure function field" in a trend report, but it is displaying the sys_id of the assignment group inst...
How to inactive / Disable UI pages.
I need to be able to populate the Populate Assignment Group & Assigned To for service desk staff only. This should not happen to users using the self service portal. I have experimented with default value: javascript:gs.getUserID() and assignment rul...
Hi Team, I am configuring an SLA for Problem Tasks based on priority and company differentiation. Here’s the intended setup:• If the company is A and B a specific SLA should be attached.• If the company is, C,E,F so on a another SLA should be applied...
Hello, I have created a UI Action that should only show for certain users. I have added a condition shown below. However if I impersonate a user who cannot create a record on the table, the button still shows. Is there a way to hide this button? it i...
We have a bit of customization built into our incident module to help with Major incidents notifications. We have a UI action that opens a UI page. On the UI page, we have a field that copies the values from a field on the incident form(u_mi_email_...
When the UI Action is selected, the state field changes to review, then changes again to the next state. Does not stay in the review state. Any help is appreciated
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