How do I automatically pop up a survey when I resolve an incident?

[shingo osaka1]

Hello. Please help me.

I want a survey to pop up automatically when I resolve an incident.
Is there a good way?

[Samaksh Wani]

Hi Shingo,

You can write a OnChange BR, When the State is closed complete, you can run a script,

action.setRedirectURL('url of survey');

Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regard,

Samaksh

[Samaksh Wani]

Hi Shingo,

can you pls mark my solution as accept, as you find it helpful.

Regards,

Samaksh

[shingo osaka1]

Hi Samaksh
Thank you for comment.

I was able to trigger onchange in the business rule and redirect to the survey page.

Ideally, the browser will pop up and display a survey page. Is that possible?

[Samaksh Wani]

g_navigation.openPopup('url'). : Use this.

and Plz mark my Solution As Accept, if you got help from it.

Regards,

Samaksh