How do I change the mailbox name of a notification without changing the mailbox account label?

[Xi Hu]

We have two modules in Servicenow with the same sender email address, but I want the name of the email sent by the different modules to be different (the email address is the same), can I configure the email script to modify the email header and add it to the notification to achieve this? What should I do?

[Muralidharan BS · Accepted solution]

Hi,

We recently came across this, you can configure from address for each specific notification here. Once an email is triggered from ServiceNow, the from address will show the once you added in the notification. 

This form is visible in the advanced view of a notification. 

Thanks