Hi, Fairly new to SN development so apologies if I'm missing something obvious. I'm wondering if it is possible to use the answer to a Risk Assessment question as the basis for a Risk Condition?What we have is a Risk Assessment used in our change pro...
I have a table that contains a "list" field (of users). I attempted to import records into this table via the Excel template and ran into a problem. While most fields of the table imported without issue, the list field was left blank. To keep it s...
Is there a way to re-assign multiple incident records? Both the Assigned To and Assignee would be changing and we would want the appropriate notifications to be triggered.
Hi All, I need to create a pop up message on submittal of a service catalog item. I'm using the following script and it does nothing. Please help! function onSubmit() {alert ("Please submit form 104333");}
Hello,Our company has Service Now, and we're looking at SIEM technologies like Q1 Labs, EIQ Networks, Arcsight, etc.To anyone's knowledge, is there a Logfile consolidation/SIEM product that has integration with Service Now outside of sending email?Th...
We are starting our journey to implement ITSM at Schneider Electric. I wanted to reach out to community to understand if there is any recommended template for gathering business requirements? Which will help us in the future to map it easily with Se...
I am relatively new to ServiceNow and have been asked to audit the number of licenses to see what we realistically need. I used the Access role detail view and the user report that I created but have found some differences. For example, in my rep...
Hi All, I need to remove the "cart" icon from the Service Portal, how would I remove this?
Hi guys, on our CHG form we currently ask a yes/no question if there is to be 'Downtime?' - we want to change this so rather than asking yes/no, we ask 'Duration of downtime'? What is the best way (field type) to force consistency of answers. Ideally...
Hello everybody, I'm working on a business rule script to add a user's manager to a watchlist. I have a script that is working, and it validates the manager isn't already a member of the watchlist. What I'm looking for here, is maybe an idea on how I...
I have several views that I want my ITIL users to see besides default (e.g. metrics, major incident). However, there are several others I do not want them to be able to access. I gave ITIL the view_changer role. Then I went to the UI Views and added...
Hi all.I am trying to update the options available for one reference variable on a catalog item based upon the currently selected value in a second reference variable on the same form.Specifically, in Variable1 the user selects a type of phone to ord...
Hi Since Jakarta or Istanbul, there are some new Client Scripts available to check Start and End Dates against each other.Each Script uses the same function: validateStartDateBeforeEndDateWhere is this function? I can't find it in another onLoad Clie...
Hi all,So, i am looking to make the risk assessment mandatory before requesting for approval?What is the best way to do it? Please suggest ASAP.
Hello Folks, wondering if there is a way to find if a ticket is created in the business hours or not and set a flag based on the output. The requirement goes like this. Business Hours are 8 30am to 5 30pm. Incident is created between 8 30am and 5 3...
