There is a template(Incident), which has related child templates(incident_task). When I apply template via Inbound Email Action on Incident and try to set other fields(description) like below, then the parent template is applied, but the related chil...
We have several Service Catalog templates set up. I have been asked if we can default the Assignment Group on the Req. Currently I have all the SCTASKs auto assigning to a group or individual; however, they would also like the REQ to auto assign to ...
User unable to login to Snow as it says logout successfull I tried to access SN by clearing browser cookies, history and temp files. SN account locked is not checked. user gets "logout successful" message and is automatically logged out of SNOW
The filter option below is missing for ITIL users. Not sure how to fix it?
Hi, Is possible to select particular day only in date. Here er have to select only Monday .if i select apart form Monday tee form could be submit. Regards, Suri
What is the correct process for removing an existing workflow and replacing it with a new one? I can't find any documentation relating to this in the Jakarta product documentation. Can anyone point me in the right direction to where this is documente...
Have a requirement to delete incidents, problems, and changes >12 months old and I don't know how to do it.
When you generate a major incident it applies a standard OOTB template and generates 3 tasks. How are the 3 tasks being created? We can find a business rule, a workflow, or a script include that could be triggering them to be created. We've sea...
Team, I created an onload client script to set category, assignment group and other fields to speed up the fill out of form, you guys know time is money Everything works nice when I create a new incident since my userID is associated with admin role...
How can you set up a Windows MID server service to run as a specific user instead of the local system?
We have just went live with Service Now Monday. I need a lot of help so forgive me if I ask mundane questions. Thank you all for your help in advance. I have been searching this all day. How do I set the system so that my technicians can create SC...
Hi Friends , Trigger notification when Incident is Assigned to is empty or blank for more than 2 Hours ,then trigger the notification to the group manager manager . Not sure how to go about this. Please note, I am not a developer. If the solution inv...
I have a situation where I want to use a record producer to allow users to add their own locations to the cmn_location table, however I want to have an approval on submission so we can confirm the record is accurate and appropriate. What would be ...
Hi, can anyone assist with how to change from the Self-Service view. We are experiencing variation in the ability to change views and mine is in Self-Service view and I need to have the default view. It won't let me select it. Thanks, Randy
I am building a quick form for itil use until we build out the full procurement application. There are 5 variables: requested_by (reference to sys_user), location (reference to location), vendor (lookup select box to core_companies with filter vendor...
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