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Hardware order process

Hi everyone, I have recent;y been given the task to to stream line the hardware order process, As of right now it is pieced together and clunky. I am wondering how others have taken on this task. How did you deal with ordering hardware for new staff?...

Caller id field gets blank

I 'am new to SNOW. I was playing around with my dev instance ( Client scripts and UI policies) and while doing so now i see that when iam trying to create any new incident record the caller id field gets blank although when i search to choose the cal...

Shekar2 by Kilo Explorer
  • 1404 Views
  • 3 replies
  • 2 helpfuls

Resolved! Creating incident via email

Hello, I am learning Inbound email actions, Can anyone help me in understanding this topic. Here, Im trying to create a incident through email( how ever there is an OOB inbound email action) . I have set the system properties to email receiving enabl...

msm4 by Mega Guru
  • 9314 Views
  • 7 replies
  • 9 helpfuls

Quantity not showing up Service Portal Order Guide

I am creating an Order Guide for use on the Service Portal and am having an issue getting the quantity to display on the included items.  I am using a modified version of the SC Order Guide widget that allows for the toggles to be defaulted to the of...

Tate Roth by Tera Contributor
  • 1907 Views
  • 1 replies
  • 3 helpfuls

Create tasks with REST

I need to create some tasks based on criteria that are available in our database. I have a "personal" developer instance (London, like our institutional instance) and I built a script in Perl to periodically query the relevant databases and make a RE...

Resolved! Omit Edit Condition Query?

Hi All, My Omit Edit Condition Script is not Working as expected? The Edit Condition Should Omit if the current logged in user is part of the incident assignment group. Below is the Script! var answer;if(gs.getUserID().isMemberOf(current.assignment_g...

jaisankar by Mega Contributor
  • 2352 Views
  • 5 replies
  • 3 helpfuls

Resolved! Can ATF test integrations outside of servicenow ?

Hello Experts ,  We are using ATF for our ITSM testing . We have recently added a few more integrations with dev-ops tools and PeopleSoft using REST API's . I would like to know if ATF can do testing beyond the platform ?   

ITSMTiger by Kilo Contributor
  • 1735 Views
  • 1 replies
  • 1 helpfuls

How do I remove the Request Approved from start of workflow

I have a workflow that has a “Waiting for an approval” stage as the first item after Begin in the workflow then it moves on. However when you submit the catalog item associated with this workflow and check the stages it always says Approved as the fi...

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riskay123 by Mega Guru
  • 2032 Views
  • 5 replies
  • 0 helpfuls

Resolved! Unable to close change task

Am seeing wierd behaviour .. as ITIL user am trying to close change task ... state field is read only ... when I click on Close, I can see state is moving from open to close ... then it again moves back to Open ... What is causing state to come back ...

Nithin21 by Tera Expert
  • 2024 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to see if inbound action is being executed?

This is regarding inbound action for receiving emails.My goal is to write an inbound action that will run if the email is a certain email X, with a certain subject Y. I believe this can be done by setting the run conditions such that recipients is em...

youchan by Kilo Contributor
  • 7214 Views
  • 8 replies
  • 2 helpfuls

Resolved! UI actions not visible to ITIL User?

Some of the UI actions (Re-Analyze,Delete) are not visible to the ITIL user even after the roles(ITIL) was included for the UI action buttons. This is in Madrid version. Can anyone please provide any solutions for this. Below screenshot is of a Admin...

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