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Resolved! User can't see work notes in activity log

I got note from an end-user who is unable to see the work notes in the activity log.The date/time stamp is there, but the yellow box containing the work notes content is not showing.This is a user-specific issue, since other users can see the work_no...

kenny_vl1 by Kilo Expert
  • 5906 Views
  • 7 replies
  • 1 helpfuls

stage Vs State

Hi All,Can You Explain What Is difference Between Stage Vs State In Service @now?ThanksAshok

ashokgali by Tera Contributor
  • 3936 Views
  • 1 replies
  • 1 helpfuls

Resolved! Dealing with overlapping schedules

I have a requirement to create on-call schedules for a group for the below :Mon-Fri : 08:30 - 15:30 CSTMon-Fri : 13:30 - 20:30 CSTI create schedule templates for both but using them in on-call schedule throws overlapping errors. Any suggestions how c...

tiyasa by Giga Expert
  • 3432 Views
  • 4 replies
  • 1 helpfuls

Exporting Incident Form to PDF

Hello ServiceNow Family,Coming up with pretty easy question:I am in the Incident form trying to export the form to a PDF but only get 3 fields displayed in the PDF (Attachment).This is working fine for problem and for the Change.Where can i add the f...

Resolved! Label for Variable Set

Been using a label to put at the top of a section of variables on a Service Catalog Item form.   With CSS we color it like a banner and it spans both columns.   However, when I attempt to do this for a group of variables in a variable set, the format...

sgmartin by Kilo Guru
  • 1550 Views
  • 2 replies
  • 0 helpfuls

Task Relationship with Stories

I created a 'Create Story' UI action where you can right-click and convert an incident to a Story with the appropriate fields carried over. This part works fine! My problem is that the team would also like the option to manually go to Related Items, ...

ginab_ by Tera Contributor
  • 1187 Views
  • 2 replies
  • 0 helpfuls

Resolved! MID Server Behind Firewall

Hi All,We have some MID Servers behind firewalls, and I was just wondering what Ports needed to be opened when using a MID Server that is behind a firewall.Thanks,Sean

seanbagdan by Tera Contributor
  • 3749 Views
  • 5 replies
  • 3 helpfuls

Resolved! Variable Type "IP Address" for service catalog

I have been searching everywhere to see if anyone has created a custom variable type for IP Addresses. I have created a service request for adding IP Addresses to our Relay list, but would love to have the IP Address input box formatted so that misty...

Smashley by Tera Guru
  • 3532 Views
  • 5 replies
  • 3 helpfuls

How can I display fields in two columns

Hello,I'm developing a form in the ServiceNow portal, and I can not do two fields per line, it displays all the fields in one column like below :In the old tool, I had the option to display in two columns like below :Do you have an ideaThank you

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Resolved! Does SNOW do monitoring of Servers and Network Devices?

Hello,We are on Jakarta version and wanted to find out, what are all the options do we have for Monitoring for Servers,UPS, and Network devices? Do we need to install special Plugins? Please advise.Thanks,Rajan Mehta

Rajanmehta by Mega Guru
  • 6134 Views
  • 3 replies
  • 2 helpfuls

Resolved! standard change catalog no templates

In our product, test, and dev instances when going to Standard Change Catalog this is all we see, comparing to public sandbox this doesn't appear to be out of the box behavior and i expect to see the OOTB templates.   I compared the link arguments an...

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Les1 by Tera Guru
  • 2277 Views
  • 2 replies
  • 3 helpfuls

SLA Due unknown

As per the attached images, the SLA Due field is showing "unknown".   Ideally I want two field in this template:Resolution - A field showing when the resolution date and time is due. Response - A field showing when the response date and time is due.I...

kevwatson by Giga Contributor
  • 2593 Views
  • 3 replies
  • 0 helpfuls

How to decrypt user_password field in sys_user table?

The password in sys_user table is encrypted by base64 seemingly. I tried to use below script to decrypt it but still fails.It prints out encrypted password. Anyone has any idea to decrypt the password correctly?+++++++++++++var gr = new GlideRecord("...

henry_cheng by ServiceNow Employee
  • 12017 Views
  • 3 replies
  • 2 helpfuls

Need help with embedding videos in KB articles

Hello All,When I add a video file to a KB article, the video starts playing as soon as I open the KB. I need help with some code to wrap a media player around the video file. I want to add a video from the video library (.mov or .swf) to a KB article...

iakroush by Kilo Explorer
  • 2579 Views
  • 4 replies
  • 4 helpfuls