How do I change the Priority Field

juliochacon23
Tera Expert

‎03-25-2015 02:49 PM

I am working in new SLA definitions based on priority.   What we want to do is only allow the tech the ability to see the Priority.   I see that the priority does not allow itil user to be changed.   It looks like it is based on the impact and urgency.   How do I change this?   I want to be able to give the ability our techs to change the priority and not be based on the impact and urgency.

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Thanks

-Julio

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JordanLind
Kilo Guru
In response to juliochacon23

‎03-30-2015 03:13 PM

Hi Julio.   Glad you found it.


FYI.   UI Policy is not security.   You should look into ACLs and Contextual Security.


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