Viewing related items on a catalog task

[germc]

Hi guys,

Im looking to see if there is a way to view the Request Items from a Service Catalogue Request on the individual Tasks.

These can be viewed on the actual 'Request' (printscreen below) but it would be great to be able to view these on the Tasks further down the chain.

This would be needed so that when a few tasks under the same request is logged to the same team, the analysts that picks up the first one can view if there are any other related tasks too.

I hope Im making sense. Is this possible?

[AnishSasidharan]

yes you can able to do it by right clicking the catalog task --> personalize to Related list ---> you can find Requested item --> parent or use Request --> parent.

These will show the request under the catalog task.

Otherwise, create a relationship between catalog task and request item table.

[Pradeep Sharma]

HI,

You can create the relationship.

Please refer the below links which will be helpful

» How to Use Defined Related Lists (Relationships) in Service-now.com

http://wiki.servicenow.com/index.php?title=Creating_Defined_Related_Lists

Thanks,

Pradeep

[germc]

Thanks,

I still cant get it to only show the Tasks from the parent Request.

I would even take all tasks from the requested_for too

[Pradeep Sharma · Accepted solution]

Hi,

Go to system definition->relationship

Applies to table:catalog task[sc_task]

Queries from :Requested item[sc_req_item]

Script:

current.addQuery('request', parent.request_item.request);

Please let me know the outcome.

Thanks,

Pradeep Sharma