On-call scheduling
Good afternoon I would like to know if it is possible to setup one on-call schedule for two groups? E.g. both groups must rotate in one schedule? RegardsThereza
Forum Posts
Resolved! How Many types of Script Includes()?
How Many types of Script Includes()? Please provide the correct answer: Two types(client callable and server-side) or Three types. Which one correct? Thanks Ram
I added a button to a ServiceNow catalog item using a macro, but it is not working in the SP
We need to create a new catalog item. Once the user enters an email ID, the dependent fields should be auto-populated. This requires integration with a third-party system to fetch user data based on the entered email and populate the relevant fields....
Issue with Duplicate Request Validation in ServiceNow Catalog
Hi I have a requirement in an existing catalog item that contains three dropdown variables:LevelGradeStageWhen a user submits a request, the system should validate these three variables along with the Requested For user’s location. It should check wh...
Best practice if using multiple OU definitions for LDAP
Hi SNow Community Can you give me some advice on what is the best way to handle data sources if using multiple OU definitions for LDAP setup. Can I specify the same Import set table for different OUs, as they will use the same transform map? I'm as...
Learning Service now
Sorry, I'm learning service now, in the past, only I was created tickets but I want learn more about service now, how can I learn more? Any suggestions?
Reset the AD password and send it to the user from flow designer
Hello, I have a requirement to reset the AD password and send it to the user using one password from the flow designer in servicenow. I see in flow designer we have option to reset the password. 1. What I need to pass in the Password field?2. Can we...
Copy paste a screenshot in to the HTML field in service portal
Hi, I am trying to pass images by using HTML feild on the service portal. I have followed this articlehttps://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/field-administration/task/render-journal-field-entries-as-html.h...
The Owner field should be mandatory on new catalog item
The Owner field should be mandatory on new catalog item, and it should not affect the old catalog item
How to build a report to track “tickets reassigned away” by engineer in a day?
Hi everyone,I am trying to build a report (or visualisation via P Analytics) for a manager that shows how many tickets an engineer worked on today, but reassigned to another team/engineer. Example scenario:The engineer receives 10 incidentsWorks on 5...
Handling Awaiting User Three‑Strike Rule When User Meeting Is Scheduled (Looking for Best Practice)
Hi Everyone,We currently have a three‑strike rule on Incident → Awaiting User that sends reminder notifications to the affected user after a defined inactivity period and may eventually lead to escalation/closure. Problem / Use CaseThere are scenario...
I need to set re-direct password error page ($pwd_error) to password reset page ($pwd_reset)
Hi everyone,I’m working on a requirement to auto-register external users via a Record Producer (about NDA Generator).The Scenario:An internal user submits a Record Producer with an external user's email address.A Flow Designer flow triggers to regist...
Resolved! Privacy and Immutability of Attachments in Requests
Good morning, I have two questions about attachments handled in ServiceNow. Regarding privacy: I can restrict access to attachments. Not all attachments, so it can't be a general rule. There are certain Service Offerings that should have their attac...
Service catalog
Hi Community! In the service portal, there is a field "approver" which is a reference field and I wanted to make it read only. Since the field is not a variable set, it is a custom field inside a custom Service Portal cart widget. Catalog UI policy/c...
Unable to see the RITM variables as a columns in report for ITIL users
Hello Everyone, I've created a report on RITM table and in the columns, I've selected the columns from RITM variables. As an admin I can able to see the variables in report but for ITIL users the columns are not visible. Any ideas on why this is not...