End date should be always greater than start date
Date Validation End date should be always greater than start date. How to write client side validation or server side validation Please could you help me on this?
Forum Posts
Best practive to Remove GlideRecord from ACL and use conditional checks ?
I have an ACL on sc_req_item table as below to allow read access to the RITM for sc task approvers.How to replace GLideRecord with ACL conditions so that it still grants read access to the RITM and variables on it for sc task approvers var app_ob...
Resolved! How to handle validation on phone number with country code ?
I have a SN catalog form that has a phone number field. The validation must ensure the below - Phone number must start with plus sign (+)There must be a space after the country codeExample: For Australia, format should be: +61 458690289, For India, ...
Background script - get users email_id's
Hi All, Can someone please help me with the below script, I'm trying to fetch 'email id' of 'delname' users. var delname = 'Mohmed Ahm, Sudarsh Dhoni';var delnew = delname.split(',');for (var i = 0; i <= delnew.length; i++) { var getdel = new Glid...
Parent RITM should get closed as soon as the Child RITM's are created
Hi All My requirement is when a catalog is submitted, multiple child RITM's to be created but the Parent RITM should get closed as soon as the Child RITM's are created. How can i achieve it?
Resolved! Want to add One field in Pop Up of problem task record
Hi, When we click on complete button on the problem task record, there is a popup that appears and i want to add one more field into that popup. not sure where and how to find its configuration.Below is the Popup which is OOB functionality. I need to...
After RITM Creation how to create Standard change
Hi All, I have two catalog forms, each with its own template. Once the RITM is submitted, a Standard Change should be created based on the corresponding catalog item. I tried to store the form and template sys_id in system property and used business ...
ATF(Automated Test Framework)
Hi,I am working on ATF for the Problem module, and it is a large flow that includes both Approval tasks and P tasks. I am trying to complete the entire flow, but I am facing an issue.The status shows an error, even though in the Step Results all step...
Rules
For high-performance processing, which is preferred: Business Rules or Script Includes?
knowledge_contributor role user to create knowledge base
Hi, As per OOB users with role knowledge_admin or admin can create new Knowledge bases. we would like to extend this capability to knowledge_contributor role users to create the new knowledge bases as well. Please advise best approach to do this T...
Unable to edit the cost center refence field in consumable table on consumed state.
Hi Team, I’m facing an issue where the Cost Center Reference field in the Consumable table becomes non-editable once the state is set to Consumed. This field is editable in the development environment but not in production. Additionally, when an asse...
Resolved! Why Tickets Bounce Between Assignment Groups (And How to Stop It)
A common challenge in many ServiceNow environments is the excessive reassignment of Incidents and Requests. Tickets are passed from one assignment group to another before reaching the correct team, increasing resolution time and frustrating both user...
Values showing instead of labels in Reporting / Platform Analytics
I have domain separation on my instance, and have domain-specific choices set up for my categories & subcategories.However, when trying to create a chart based off them, the value shows instead of the correct label.The chart is being created in the s...
Report shows fields value not the label
We have a report where we want to group incidents by category. The report is showing the category values and not the label which is causing issues. Is there a way for us to adjust the report to have the table show the label instead of the value of th...
Resolved! How to get the variable values in flow designer
Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it. I have added above one in my flow designer Action, this is coming in below way B...
