Resolved! How to copy attachment from sctask to ritm
How to copy attachment from sctask to ritm
Forum Posts
Flow Designer
Hello Folks,I have a requirement to build a flow for 8 approval variables in a catalog item. Out of these, variables 1, 7, and 8 are mandatory, while the others are optional. The flow needs to check each variable to determine whether an approver is p...
SLA creation
Need to automate SLA creation, if we submit record producer in Prod then need to get created in dev.
CAB Workbench Integration with MS Teams
Hi,Has anyone implemented CAB Workbench integration with Microsoft Teams? I’m trying to understand whether this is currently possible and whether any documentation, best practices, or examples exist for enabling CAB Workbench collaboration or meeting...
How to have a custom role give read only access to all records on the Incident table
Hello. On my Personal Developer Instance (for testing purposes), I created a new user and a new role. The user's name is Carlos Pitman. The role that I created is named incident_reader. I assigned the incident_reader role to Carlos. I then crea...
Resolved! VIrtual Agent Topic visibility user specific
Hello, is there any way to make a topic visible for specific users and not visible for others? In details, I need to make it visible if the "company" attribute from the user record has specific value. Should it be done within topic properties script ...
how do remove roles which are inherited from group
In users profile , Roles are inherited from the groups. But when I removed group from users profile then roles are not getting removed from users profile . They still exists in users profile and now I am not able to remove them manually as they are i...
Resolved! CartJS API
HelloHas anyone used the CartJS API?I'm currently working on a requirement to import RITM records using the CartJS API.I've already created a transform map and started scripting, but I need to populate specific fields on the RITM, such as State and R...
ServiceNow Quick Tip: Global Autocomplete Settings for Reference fields
How to Globally Customize ServiceNow User Reference Autocomplete Are you looking for a way to modify the autocomplete results for any reference field that points to the User (sys_user) table?Perhaps you want to add the user's Email or Department to t...
Stock Rule Runner
We are on Istanbul. I am setting up stock rules to establish reorder points. I can see the Stock Rule Runner scheduled job but we can find no evidence that it runs. Is there more configuration that needs to be done to have the job run?
Resolved! How to add an user to group in microsoft AD spoke using snow
Hi All,I got Requirement like if I submit a catalog form then user or user email needs to be added in Microsoft entra group.please help me on this. how I can configure the flow designer what are all the plugin I need to install and need steps on conf...
Assessment creation through change request UI is not working
Hi Team,1.I have created Metric type with questionnaires on change request table2. Created Ui Action which displays on change request form3. Created Script includebAjax which can generate Assessments4. Create Ui page which opens when users click on t...
Where are the Standard Change Proposal - New Template - values pulled from?
Where are the default values coming from if there is no previous template to base the values off of?
Resolved! Portal Search widget move to center of the container
We increased the container size using page css. This is working fine..myHeight{height: 550px} Now the search widget is tucked on the top - how can I move the search widget to the center of the container. Please see the image. TIA
Query on Advanced work assignment configuration
Hi, I have requirement like whenever request raise from catalog form which assigned to group called "ABC" and sc task state is one of open,WIP,onhold these are conditions then when requested for country is from India then sc task should assigned to A...
