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Order guide execution issue

I have an Order Guide that includes two Catalog Items. They both use the same Flow in Flow Designer. When I submit each Catalog Item individually, the Flow runs correctly.However, when I submit both Catalog Items together through the Order Guide, onl...

Binnie by Tera Contributor
  • 1312 Views
  • 9 replies
  • 1 helpfuls

Need help on portal

Hi,I'm facing an issue with portal. I had added few fields on portal and I'm able to see them when I impersonate to end user I can just see one field (LINK). End user has itil role and can see the fields on native view.Html<div ng-if="!data.isValid">...

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Nivedita9 by Tera Contributor
  • 541 Views
  • 3 replies
  • 0 helpfuls

I want to store unique mail IDs in flow variable

I want to store unique mail IDs in flow variable and I want to send mail to multiple users who have been removed from groups. I'm quering Group membership table where every user has multiple records this for each condition sends multiple mail

sakthivelsn by Tera Contributor
  • 920 Views
  • 4 replies
  • 0 helpfuls

Resolved! 🚀 Exploring ServiceNow Flow Designer: Best Practices & Insights

Hi ServiceNow Community! I wanted to open a discussion and share some thoughts on Flow Designer, and also learn from your experiences.As we all know, Flow Designer is an incredibly powerful tool for automating processes without writing code, and it’s...

JOSAFK by Tera Contributor
  • 1180 Views
  • 1 replies
  • 1 helpfuls

No Request Item (RITM) On Hold State OOB

Do any of you good people know why there is no "On Hold" State on a Request Item OOB?   ...And further, is there any guidance on whether (or how) to add one? The closest I have found to guidance was on Projects and that was to add a check-box rather ...

Viper777 by Tera Contributor
  • 572 Views
  • 3 replies
  • 0 helpfuls

Platform Data Visualization - Heatmap

Hi, I have built a heatmap with a custom table. The Y-axis shows the severity and the X-axis shows the days range. However, the Heatmap only shows the Y-axis or X-axis that has data, I would like to show ALL X-axis even with a 0 count even there are ...

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Waffle by Tera Expert
  • 325 Views
  • 1 replies
  • 0 helpfuls

Resolved! Copy comments from Ritm to catalog task without duplicates

Hi all , Need help with script copying comments from Ritm to catalog task .I found some scripts in community but many are causing to duplicate comments in Ritm . And few posts says to use before business rule , I think it's not a best practise to use...

pot by Tera Contributor
  • 2624 Views
  • 4 replies
  • 2 helpfuls