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Setting a max stock threshold and sending notifications

Hello. New to ServiceNow and so far I really like the tool. Quick question regarding stock rules within inventory management.ServiceNow lets you create stock rules to manage items that fall below a certain threshold by automatically either sending a ...

sidsonrexa by Kilo Contributor
  • 2995 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to apply test step for Filter condition in ATF?

As per the requirement, we need to add the filter condition in the form. There is a field which has type 'Condition'  and it acts as filter condition on the form, by using this filter condition some filtered records will be populated in the related l...

Rishi14ta by Tera Contributor
  • 1306 Views
  • 5 replies
  • 1 helpfuls

Resolved! Cannot create Appointment Booking Service Configuration record

I am following the steps in the Guided Setup for Walk-up Experience. When I get to the step to create a Appointment Booking Service Configuration record, I am faced with the 'Catalog item' field showing no results being returned even though there sho...

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garf348 by Giga Expert
  • 571 Views
  • 2 replies
  • 0 helpfuls

Refresh All Impacted Services

I would like to be able to view all the impacted Services by impacted Configuration Items listed in the Affected Services / CIs related list, so that I can understand the true impact of my Change.  I want to view all the impacted Services by impacted...

Resolved! The 'Calculate SLA Results' scheduled job that calls the SLAResultSummarizer script include not present in New York and Orlando release

The results of Service offering commitments is stored in table SLA Results [service_sla_result] using Script include SLAResultSummarizer. But when an SLA is breached or completed the records in this table should be updated to increase the count of th...

vividha by Kilo Contributor
  • 2077 Views
  • 10 replies
  • 2 helpfuls

Service and Service Offering

Hi Team For your issue related to account unlocking in ServiceNow, which is integrated with Azure Active Directory and falls under Identity and Access Managementservices, the relevant service and service offering can you please name the service and s...

mohammedshe by Kilo Contributor
  • 527 Views
  • 2 replies
  • 0 helpfuls

Resolved! how to add the disappear into in string field

i am creating the filed , with name comment and data type is string. and than i added default value as please add comment. when user click on the field the default value need to erase . how can i achive that.  

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vits18735a0 by Tera Contributor
  • 1263 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to create a Standard Change record producer?

I have created a record producer for website updates/changes.  Once the user submits the request from the Service Portal, the record producer is creating an "Emergency Change" but we want it to create a "standard change". What do I have to change to ...

GB14 by Kilo Patron
  • 3939 Views
  • 4 replies
  • 0 helpfuls