Resolved! "Revert to New" in Change Flows
Has anyone moved to flow designer for Change requests? How is "revert to new" supported in flows?
Forum Posts
Users submitting change requests
Hi, our out-of-the-box change management application seems to only have a read and write role. The Itil role also includes the write role. But I am looking for a user to be able to create change requests, have tasks assigned to them if needed, and to...
How to add fulfillment step(task) in a catalog when catalog builder is not working
Problem Statement:Catalog Builder is not working, so fulfillment steps are being added manually through the tables sc_service_fulfillment_step and sc_service_fulfillment_stage.A fulfillment stage record can be created and linked to the catalog item,...
sc_req_item table not showing flow designer
the sc_req_item not showing in flow designer how to make it visible
Geneys Service now Integration
Trying to Integrate the Genesys and Genesys and Service now using UNIFIED EXPERIENCE FROM GENESYS AND SERVICENOW , follow all step in integration after doing so i am able to login in Genesys from Service now but after login getting below error . "C...
How Contextual Search searches the relevant data?
How "Contextual Search" searches for the relevant data as per the entered data in real time, does it use any logic written in BRs or Script Include or in uses the PI present in the ServiceNow?
Assistance Needed: Export Emails as PDF from Incident Form
Hi,I would like to create an “Export Email” button on the Incident form (under the Email tab, as shown in the attached screenshot).When the button is clicked, it should download a single PDF file that includes:All email communicationsSubjectEmail bo...
How to Import Jira projects, facing error while connecting instance.
Hi all, We installed all required plugin to import Jira project from Jira to ServiceNow, created credential alias with proper API token. Created instance, while clicking "Connect" getting below error:- You do not have permission to create WebHook 'in...
Metric definition on Risk assessment status field on sn_grc_profile table
I am trying to create a metric definition on risk assessment status field on the sn_grc_profile The table is in scoped application , i have created the BR and metric definition in scoped application Still its not working Br code :(function executeRu...
Resolved! Json Parser help needed
I have a payload structure and i want to make it dynamic so i am sending the input values like short description description etc in the values also the standard payload structure.Now i will use json parser and will parse and bring the fileds is there...
What is the display order when the orderBy field is empty
Hello there, I have a reference field Cause of Outage which lists some records based on a dependent value (CI). The Cause of Outage table has an Order field, which I use to display records in my reference field. There is a record "Other" for each CI,...
Widgets on Email Notification Dashboard not rendering
Hello @all, To configure data, we have run following schedule jobs - 1. Daily job to fetch Email Indicator Data and Email Notifications created2. Job to fetch Historical Email Indicator Data3. temporary job for collecting Email Notifications Created...
Assignment groups are missing in the list view of Requests
Hi, I have a query that should allow me to query CSAT. In the dev URL it is working, should also work in prod which it does however for Requests the Assignment groups are missing in the view but in dev they show. Incidents are showing the assignment ...
Check for the change manager in a change request
Hi,I have a requirement to update the change managers for a certain application.I am having a look at one of the normal changes, not able to figure out from where and how is the change managers getting populated.For my change request I have in total ...
Resolved! Field label not showing up correctly. Field label is showing up as the column name. Field is a new field added to a extended custom table.
in my DEV instance I created a new ticketing application. It was all created in a update set, it was tested and working exactly as designed. I completed the update set and transferred it to my PROD instance . . . I do not have a QA instance. ...
