how to add workNotes for Group table.
We need to add work notes section in Group table . if any user add/remove from group, then work notes should be updated. please help me on this.
Forum Posts
.list or .LIST
Which is the best practice for opening the table using .list or .LIST
How do you schedule Mass Encryption of attachments to run daily?
Hello all, I am attempting to setup a daily scheduled Mass Encryption of attachments since non-ITILs are restricted from the encryption module.I am able to successfully setup an Encryption Job but do not see the ability to set the frequency. See atta...
How to make Requested For, Request Number, and Item Name read-only but still keep the Info (ⓘ) icon
Hi everyone,I'm working on the Requested Item form (sc_req_item) and I need to make the following fields read-only:Requested ForRequest (REQ Number)Item (Catalog Item)The requirement is that users should not be able to modify these fields, but we sti...
Value is null in GlideAJax
Hi All, We are fetching a system properties and few other values in script include from ui action.I can see correct value populating from script include but in glide Ajax (from ui policy)it is coming as null. same code is working in other environment...
Each Addtional Comments sends a new email for RITM record.
I have a requirement that whenever I add additional comments for an RITM record, each comment should send each email every time.Any help is appreciated.
Resolved! Hide/Show related list tab
Hello Community, How can I hide/show a particular related list for a certain group/user
How to find the block tiles in servicenow
Hi Community, We have a dedicated client-facing portal accessed through the URL format productionURL/clientprojectname. When we open this portal, it displays multiple widgets organized into separate sections, such as the blocks shown in the screensho...
Activity Formatter issue
Hi all, I have an issue where for one user he did something where now when he click on activity stream icon in form it opens up on the right side of the window and not redirects to the activity below, how do i fix this
Flow Designer executions stuck approvals not triggering.
Hi everyone,We’re experiencing an ongoing issue with Flow Designer , where multiple flows are stuck in In Progress or are not moving past an approval step.flow context of RITM also showing the error as you can see in the image.
Resolved! Can't amend destination in Homepage Destination Rule (Xanadu SOW 6.1.4)
Has anyone had an issue in SOW 6.1.4 where you cannot amend the destination URL even as an admin and I'm in the right Application Scope, the field just remains greyed out, been through the usual rules and policies etc but can't see any reason why. W...
How to Populate CIs with Their Respective Classes Based on Subcategory
I want to automatically populate Configuration Items (CIs) based on the appropriate CI classes, where each CI class is determined by the selected Subcategory. Kindly suggest the best approach or recommended solution for implementing this functionalit...
Dashboard Interactive Filters
Hi everyone,I am working on a ServiceNow dashboard where I have multiple Interactive Filters. One of my filters is Product (Reference: cmdb_model) and I would like another interactive filter to depend on the value selected in the Product filter.Examp...
Not able to edit SOW form for Knowledge Article
GETTING ERROR AS The 'Knowledge' section is in the sn-component-workspace-knowledge application and cannot be edited. The installed application 'sn-component-workspace-knowledge' is private. expected result: Add/Remove fields on SOW view for Knowle...
Dependent Interactive Filters in ServiceNow Dashboard
Hi everyone,I am working on a ServiceNow dashboard where I have multiple Interactive Filters. One of my filters is Product (Reference: cmdb_model) and I would like another interactive filter to depend on the value selected in the Product filter.Examp...