How do I change the Virtual Agent icon

carlav
Kilo Guru

Where do I change the 'now' icon next to the chat in the screen shot below to our company logo?

 

find_real_file.png

1 ACCEPTED SOLUTION

Sagar Pagar
Tera Patron

Hi,

Take a look at old thread -  Virtual Agent profile icon not showing

 

Thanks,

Sagar Pagar

 

 

View solution in original post

8 REPLIES 8

Hi,

Steps

1) branding and chat menu from left navigation and open the Default Branding record

find_real_file.png

2) change the logo header and save; then logout and login and verify

find_real_file.png

regards
Ankur

@carlav 

Did you mistakenly marked other response as correct?

I already shared all the details as 1st response to your question.

Would you mind marking appropriate response as correct.

Regards
Ankur

Yousaf
Giga Sage

Hi,

Please refer this KB Article.

How to change the Virtual Agent Icon in the Service Portal widget (sn-va-sp-widget)


Mark Correct or Helpful if it helps.