How do I change the Virtual Agent icon

[carlav]

Where do I change the 'now' icon next to the chat in the screen shot below to our company logo?

[Muhammad Khan]

Hi carlav,

You may find this helpful.

https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/administer/conversational...

[Muhammad Khan]

For better understanding of parts/components, see the image below.

[Sagar Pagar · Accepted solution]

Hi,

Take a look at old thread -  Virtual Agent profile icon not showing

Thanks,

Sagar Pagar

[shiva53]

In Your Service portal theme. add the below CSS.
This overrides the OOB Icon on your portal. Works with both and svg and gif format.
I used gif for animation



.sp-ac-root button.sp-ac-btn.closed .sp-ac-btn-icon {
background-image: url(/sn-va-sp-widget-icon.gif) !important; => Your icon name
height: 60px !important;
width: 60px !important;
mix-blend-mode: multiply !important;
}