How do I change the Virtual Agent icon

[carlav]

Where do I change the 'now' icon next to the chat in the screen shot below to our company logo?

[Ankur Bawiskar]

Hi,

check this

How to change the Virtual Agent Icon in the Service Portal widget (sn-va-sp-widget)

Regards
Ankur

[Ankur Bawiskar]

Hi,

Steps

1) branding and chat menu from left navigation and open the Default Branding record

2) change the logo header and save; then logout and login and verify

regards
Ankur

[Ankur Bawiskar]

@carlav 

Did you mistakenly marked other response as correct?

I already shared all the details as 1st response to your question.

Would you mind marking appropriate response as correct.

Regards
Ankur

[Yousaf]

Hi,

Please refer this KB Article.

How to change the Virtual Agent Icon in the Service Portal widget (sn-va-sp-widget)


Mark Correct or Helpful if it helps.