My requirement is to create a priority matrix that calculates the urgency of a problem. I was able to configure the one in Incident, but now I need to do one for Problem. Any help will be greatly appreciated.
in the baseline, the Problem Prio calculation is based on the table dl_problem_priority. This is controlled by the "Data Lookup Definitions" - there you can define, which table is used for the lookup.
Thanks Sebastian. It appears that table does not exist in the instances that I am working on. Have no clue how they got removed. I looked in my personal DEV instance and the table does exist. Any ideas where/how I can obtain that table dl_problem_priority?
I have the opposite problem. I have it in my instance but it was missing from my person dev. I was able to go into the table record and do an export to xml and import it into my persona dev.
