How to create an SLA with a dynamic schedule based on the assignment group with different schedules.Ex. If an incident occurs to a 24x7 team in the early hours of the morning, the SLA must run, however, if the team is assigned to a group that has a 1...
Hi ITSM community members, The ITSM product team is seeking feedback on initial customer perception of the DevOps Change Velocity product (whether you've used it, are familiar with it, or have never heard of it). If you'd like to help and provid...
Hi Team,While uploading the data using transform map there is an issue encountered in the source table is loaded with the correct choice values and after tranform the data the data is getting incorrect and picked the wrong choice value.Please help to...
Hi,I have a requirement to send notification email to the employees manager of XYZ company. It is a pre-hire notification email which includes Employee name, email and hire date. It should run on a daily basis in sys_user table. First we have to chec...
Hello, I am having a requirement that is We have a variable 'Requested for user' needs to visible in the catalog item. The same catalog item we have have added in rule base order guide. In that oder guide the same variable ''Requested for user" needs...
Hi, I am trying to edit the default columns on a Singlescore Data visualization widget using UI builder.But when I try to edit the data source to add new columns to the list, I am not able to find any place to add or remove the columns. Can anyone gu...
Hi All, I'm trying to use gs.getProperty('instance_name') on Google Drive scope but the flow execution throw an error : Error: properties from scope sn_gdrive_spoke not allowed I've created a cross scope privilege as mentionned on the article : http...
Hello All, I want to know how 5 Whys RCA is enabled for problem management in ServiceNow. Thanks & Regards,Samyak Jain
Hello, We have multiple model options for creating new change in the Xanadu release. How can we remove the unwanted options for change models? I appreciate any help you can provide.Thanks
Hi,For requirement, we connected Jira and ServiceNow. When a Jira bug is created, An Email notification from ServiceNow is sent to the team, that includes attachments/images or both. when email is sent it is capturing signature and company logo as at...
Hi,For requirement, we connected Jira and ServiceNow. In Jira, we have support team. when support team gets any Email, it is forwarded to ServiceNow and through ServiceNow a Jira bug is created taking details from email forwarded. Here, the issue we ...
Hi All,I am trying to show up only members of a particular group to be selected in the reference variable in portalBelow is script include I'm calling from Reference qual but it is not working. Have tried passing the sys_id of the groupPlease helpScr...
Currently we are using out of the box flow " Step Based request Fulfillment" In all our catalog items, As per the flow it will show only three stages i.e.. "Service Fulfillment", "Complete", "Closed incomplete". But our requirement is to add more sta...
Hi All,I have a requirement to create a UI action to copy change Planned start and end date, short description, description in the change task.Please help in this.Thanks,Sam
Hi, I want to open a URL in new tab through agent workspace UI action. I tried multiple things such as : action.setRedirectURL("www.gogle.com"); g_navigation.openPopup(url) window.open(url, '_blank'); But nothing seems to work. Any help is appreci...