ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Replace the duplicate number

Hi All, I am trying to replace the duplicate number in the table and write down the below script var dupRecords = [];    var gaDupCheck1 = new GlideAggregate('cmdb_ci_business_app');    gaDupCheck1.addQuery('active','true');    gaDupCheck1.addAggrega...

VaibhavJ by Tera Contributor
  • 333 Views
  • 2 replies
  • 0 helpfuls

Change PIR

We are implementing SNow now and moving to ITIL 4 Our change volume is very high.  I'm looking to understand how other organisations have implemented change post implementation review without it being a very large overhead on teh change team and on o...

Allan5 by Kilo Explorer
  • 8347 Views
  • 3 replies
  • 5 helpfuls

How do I update the problem form to OOB?

Hi , There are some customizations done on the exiting problem form in our project instance. They are not done by me. The OOB Problem is using Process flow. We don't have process flow our instance.How do I go back to OOB one? HELP? Thanks,Vaishnavi

Scheduled job to close REQ,RITM,SCTASK

Hello community, I have a requirement, I need to close to SCTASK'S which are not updated in past 120 days  along with associated Requests and RITM through Scheduled jobs Here I have some scenarios to handleScenario 1: I need to close the SCTASK'S whi...

sanathk by Tera Expert
  • 605 Views
  • 7 replies
  • 1 helpfuls

Report - Suggestions needed

Hi experts, I need to create a report and I'm not sure how exactly to achieve it. I have explained the scenario in detail below. TIA.I have a report created from the "Payroll case" table. This is a list type records and I added few columns from the p...

Sruthi17_0-1716180060645.png Sruthi17_1-1716180136888.png
Sruthi17 by Kilo Sage
  • 323 Views
  • 2 replies
  • 0 helpfuls

sn-record-picker choices display issue

Hi, I have created a widget with sn-record-picker which needs to display the users.. sn-record-picker has a default-query which gets a comma separated sys_id's of users from a script include but unable to show them on the choice of record picker.. HT...

Resolved! Return all users whose emails are in the array

The below is part of the script include that failed to return the list of users. How can I return a list of users based on an array of email addresses?  var email = []; //this contains (abc@org.com,efg@org.com,hij@org.com) ...

tsoct by Tera Guru
  • 463 Views
  • 1 replies
  • 0 helpfuls

Autopopulating details based on selection

We have a multiple choice which has 3 options V1,V2,V3 ( attached picture for reference)And when we select V1 -C1,C2,c3  checkboxes are visible.And as I attached image we have three variables variable1,variable 2,variable 3.If user selects V1 option ...

User_267 by Tera Contributor
  • 324 Views
  • 1 replies
  • 0 helpfuls