User Criteria script by Company and Employee Type

Trying to develop a user criteria for users with OIT company AND u_employee_type = Full Time/Staff  checkCondition();function checkCondition(){var user = new GlideRecord('sys_user');user.get(gs.getUserID());if (user.u_employee_type=='Full Time/Staff'...

How do you upload SLA's from excel along with conditions into servicenow?

Hi All, I have a requirement to upload SLA's along with their conditions into ServiceNow. We have all data in EXCEL sheets.What is the way to import from excel? If yes , please specify the steps to achieve this. Thanks in advance,Amulya P

Auto populate "requested for" email id and manager

Hi ,  I am working on creating a catalog item , I want to auto populate the email address field and manager field based on "Requested for" field. How can we achieve this. Any help would be appreciated. Thanks,Karuna.  

SP Widget - fetching all email IDs from response.

Hi All, I am trying to fetch all the email ID's from an API Response for multiple users. 'data.parseMemberList1' gives me email id of 1st member in the response. How can I fetch/ store all the email id's of users from the response. 'validateddominoMe...

Copy/Paste image in work notes or Additional Comments

How to Copy/Paste image in work notes or Additional Comments or how to add a Icon to add Image in Banner, beside Attachment Icon

Ui action to open the Kb artical

Hi All, I am creating one Ui Action . When the user click on the  button it should redirect to the  some Kb article and i am fetching the KB  latest published  kb article but when i clicked on the button its not working .Please find the script below ...

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Set value in reference field glide ajax

Hi All, I have created a glideajax to send data from client to script include, so the field is on the form: - ABC.So I am sending sys_id in string form and sending this data to client side, the data is coming but how to set this list in reference fie...

Tasks are getting cancelled in workflow

Hi all,  I have to make tasks trigger depending on the checkbox selected. If the "Net ID" is selected, tasks need to go to teams "ABC" and "LMN" and if "Name" is selected, the task needs to go to teams "LMN" and "XYZ", however when I am selecting bot...

org.apache.commons.httpclient.HttpException: DEF length 104 object truncated by 79

Getting the error while doing REST call from azure. org.apache.commons.httpclient.HttpException: DEF length 104 object truncated by 79  Can anyone please suggest me the issue why this is causing?

Notification not sending from an event trigger

I'm at a loss.  I have created a Business Rule - Event trigger - Notification to occur when the Change moves from the Implement state to Review state.  No matter what I do, the actual email is never sent, not even created.  The business rule runs cor...

Beginners Guide- How to compare the form version

How to View Form Layout Versions in ServiceNow Issue Description:We received a ticket from a user who mentioned that they used to have the ability to relate INC or Sctasks to other items when closing sc_tasks under the “Related Records” section. Howe...