How do I find the sender hostname used to send emails from ServiceNow?

[Heather9]

Our security team is needing to add a specific rule for ServiceNow emails to our spam filter and is needing the sender hostname to do so.  I've tried looking through the email properties in my instance but I am not finding anything.  Any help would be appreciated.

[perkinsarm]

Heather,

Is the sender hostname not the part of the From Address after the '@'?

For example,
From: My Instance <my_instance@midatl.service-now.com>

Yours might be different depending on where your instance is hosted.

If that isn't what they want if you can provide them with an example of the full headers for a delivered message, they may be able to determine what they need.

hth,

-- Brad

[Luxo Nadappan]

hi ,

You need to  look System Mailboxes > Email Accounts > ServiceNow SMTP ..

But we can over ride the  "From" ,for each notification.   Please share the smtp server details to security team (Mostly it will be be appended with your instance name ,if you are using servicenow  provided SMTP Server)

Thanks

Luxo

[Heather9]

Thanks everyone for your help!  The Security doesn't believe this information is what they are needing.  They believe it might be the server name that is showing in the email properties but they are discussing it with the spam filter vendor to determine how to best build this rule.