I need a response SLA to attach to the FIRST response only; however my response SLA is attaching every time the start condition is met (again) How do I get a Response SLA to complete the first time and NOT reattach?
The Response SLA is set to STOP when the Assigned to 'is not empty'; however, if the ticket is moved from an assigned to agent and made empty once again the SLA reattaches. The Business Service Manager only wants to see the FIRST response. Any help would be helpful.
