computer name showing sys_id's instead of selectable
Service Portal - Other software request computer name showing sys_id's instead of selectable/readable computer names for proper selection.
Forum Posts
Service Request Escalation Process Needed
Hi All,I am in need of implementing a escalation process within service requests. I'm looking for ideas on how you all implemented this within ServiceNow?Example Steps to the process1. Requestor/Service Delivery wants to escalate a requests2. Enga...
Resolved! Users unable to see Dashboard
Hello SN Community! I have a non-itil user that I am trying to grant access to see a Project Dashboard. However, they keep getting the following message: I have created a role for this user that is granted share access to the Dashboard (and all the ...
Problem Module access
We are getting ready to roll out Problem Management, the question is how can I restrict access only a few users?
Execution Plan Tasks - how to set up 'task type'?
Hi All,I am currently working on the execution plan tasks for the change request table(Parent Table) & change task(task table).The task was created successfully in the change record. the only issue was the task that was created, it was created with '...
Open the catalog item in a new tab when "No' is selected
Hi All,I need help with a particular catalog client script. It works correctly, but we would prefer to open the item in a new tab rather than the current one.function onChange(control, oldValue, newValue, isLoading) { if(g_form.getValue('confirm')...
How to add Rich Text in additional Comments?
Hello All, I want to show additional comments to user in tabular format. However when i post the request through SOAP UI, the HTML tags are being shown instead of the rich text. Can anybody please inform like is there any settings which i need to do ...
Background script not worked in business rule for the survey
The following script works as background script but when I want this code used in business rule It is not workingThe code for to get total average of survey var array = [], total=0, avg=0;var test = new GlideRecord('asmt_assessment_instance');test.ad...
How to add rejection comments in the notification sent when a request is rejected
Hi All, We have existing notifications set up on sysevent_email_action table to trigger an email when a request is rejected. The requirement now is to include the rejection comments to be captured in this email notification. Please note the comment i...
Embedding Survey in an Email Notfication
Hi I am new to ServiceNow learning Surveys. I have created some simple smilies on "How was your experience?" which approach would I need to take to get that survey on the email notfication. I have attempted it but no luck in doing. Would appreciate t...
how to show two images on when caller is vip on incident table
I have requirement to show two images when caller is vip i making in style on incident table but when i write the code it is overlapping and when i open the record only one image come this issue i have seen in many post but no orignal solution ...
CodeMirror Editor vs Monaco editor in ServiceNow
hi,I want to understand the difference in terms of features in CodeMirror Editor vs Monaco editor.ServiceNow has suggested us to set the value of either of these properties to false.To resolve this please attempt one of the two items to see if this r...
Modify OOB journal entry on incident creation
Hi all,Does anyone know what controls the initial system message advising a customer that their ticket was created? We'd like to slightly modify this message. Cheers,Brad
How to display only Incidents on My Request Widget
Hi, OOTB My Request widget display both requests and incident but my requirement is to show Incidents and requests separately. Like create 2 new widget similar to OOTB My Request widget 1. My Request [show only Requests] 2.My Incident [show only Inci...
