Hi All, I hope you are well, I am new to scripting in SNOW and have a interesting use case. The Change Management team run post implementation reviews on changes that cause incident(s). please keep in mind im doing all of this in a PDI. what we have ...
Hi,As part of ATF my task is assigning to one of the Assignment group user i want to put value dynamic.Can i put any test user under the "David Damisa" as mentioned in the above screen Please help me out how can add my test user into that group. Than...
Hello,im dealing with issue our customer has on their custom Portal Page. They are trying to make the KNM Option "Attachment link" - that shows download link for KB attachments instead of showing KB - work on their custom Portal. The option was previ...
Hi Developers, I have a Requirement to trigger Approvals when the Re-schedule fields are changed/ modified. For that i wrote a before update/insert Business rule, that runs when the Re-schedule start or Reschedule end dates are modified/changed....
When do you use the “KCS Article” template that exists in OOTB?Is this template intended for internal, specifically ServiceNow instance management users?I would like to know when to use the “KCS Article” template in OOTB, since a KCS template exists ...
I noticed we were using a deprecated widget--SC Order Guide Deprecated--in our Service Portal and went in to fix it. My understanding from ServiceNow training and documentation is this should be Service Portal->Pages->[page in question]->open in Page...
I have a catalog and which requires sequential approvals to be configured. There are 3 approvals among them that requires a approver to provide an explicit confirmation to a checkbox of Risk Acceptance. The approval screen should show the check box ...
Hello All,I have installed the plugin for 'Outlook Actionable Messages'.Also I have added the mail script “${mail_script:include_approval_actionable}” to the approval request notification. Still when this notification gets triggered the body appears...
Hi, The request is to send an email to user with itil group names if user a member of itil group. How to achieve it?
Hi team, Shall I use the setValue in on submit client script.i have a scenario like, in catalog item there one variable like risk rating data type is select box (High,low,medium)i am getting the risk rating value from the script include that script i...
HI, I have two ways.1. Flow designer2. Created BR to store the timestamp of active changes to false to a custom and Then a schedule job to run. - When i run this scheduled job script as background, it is not waiting for the time specified. It imm...
Hello All, I am encountering a redirection issue with incident tickets when searched using the search bar on the Employee Center portal. Whenever I search for an incident number in the homepage search bar of the portal, it should open the incident in...
Hi Team,Can anyone provide CIS-ITSM dumps. I appreciate your assistance.
Hello, We have incidents that are associated with problem tickets that are not being updated with information when comments are added to the problem. Is there a way to add the comments from the problem into the incidents? Thank you, Alex
Hi All, Has anyone implemented the below requirements: Add link to on-call record next to assignment group on the incident tickets. I followed the https://servicenowguru.com/ui-macros/on-call-calendar-popup-ui-macro/# and made few modifications, but ...
