Resolved! Please provide scenarios for assignment group using on change client script
Hi, Any one please share scenarios most commonly asked in interviews on change client scripts.
Forum Posts
Automate Generation of PDF
Hi All,I have a scoped app and users can submit a request with record producer. Once the record is inserted to table, can we automate generation of PDF of record inserted and attach it to same record. How can we achieve this? Thanks!
Set Value with Business Rule when all child records are Closed
Hi All,I want to set one field on parent table when all the child records from custom tables are closed with business Rule.I need to check each and each record has been closed or not. Can anyone help me with this.Thanks & Regards,Rohini
Clear a field on incident when it's state updates to Cancelled
Hello All, I have to clear a field when state of incident is updated to cancelled, please let me which BR is to written as it is not better practise to use current.update() in BRs . Which is the best way of achieving this as per servicenow best pract...
Copy to clipboard in Response Template not visible for Catalog Task (SOW)
When you go to the Service Operations Workspace and open an incident from the list, you can select Response Template in the Contextual Side Panel. It will open the list of response templates and when you select one, you will see the "Copy to Clipboar...
Resolved! IMS records are not going to Ready at Appointment Routing TIme when WUA is requested by a delegate
Hello,Having an issue with the Walk-up Experience while utilizing the booking appointments On Behalf of other users.-----We have a Queue with an 'Appointment routing time' of 15 minutes.If a user schedules their own Appointment on the Walk-up Check-i...
How can I update MRVS variable from Children table?
Hi Colleagues I am working on a use case where I have 2 tables... One is the parent and the other one is a children ( similar to RITM and SCTASK relationship) I have on the parent table a MRVS that is populated at the time of submission, even though ...
email script
Hi Guys, I have created a mail notification and added email script to include a DL in the CC.But when the email is triggered, the CC is not in the recipient's list. below is the code i used in email script. (function runMailScript(current, template...
Flow Designer - Wait for condition
Hello All,As seen in the screenshot below, we used the wait for condition on a checkbox available in the RITM. However, the problem is, It takes about an hour to be satisfied after checking the checkbox. Does anyone have any clue what changes are req...
Resolved! How to automate loading of data into import set and transforming into target table
I am trying to import XML file data using Import set Data source & Transform maps. With manual loading of data into import set table and transforming manually working fine to create the data in target table. However, I want it as automated process us...
Resolved! caller device field is not auto populate in Incident form when creating from IMS .
Hi Everyone,caller device field is not auto populate first time in incident form when creating incident from the IMS (through a interaction). but when I open incident and re-enter the same caller field through the search button then it' come. so why ...
Resolved! import_admin cost
Hi all,If ITSM licenses have been bought (fulfiller and business stakeholder) can we assign import_admin role for free?Should they pay something extra? Which are the criteria to assign that role?How can I check licenses payment/policy in general? Man...
Email notification to include details of the current logged in user.
Hi everyone,I'm trying to create a email notification where i want to include the details of the current logged in user in the email body. The Use-case is whenever a user who has access to a table in my case (sn_risk_risk table) and if he tries to ex...
display value showing empty but display value is filled
While opening category field it is adding url with sysparm_refkey=sys_id. This happening only when we click on preview icon
scheduled job
can you write a scheduled job script to check if there are 5 incident created in a day with the 'hardware' category, then you need to create a problem ticket and assign it to the manager of the hardware group.
