How do I get "quick messages" also known as composed emails to show in Service Portal customer view?

[Rick Pine]

When we send the customer an email using the More Options (appears as three dots in the header) the sent email will display in the activity stream in the technician workspace for the technician working the ticket, but that email will not display for the customer viewing the ticket in the Service Portal. All other communications, such and customer visible comments, customer replies to notifications, and comments entered directly in the Portal all display on the portal page, just not quick message emails sent by the technician from the console.

I would like email sent via this tool:

To show up in this activity stream for the customer to see:

[ServiceNow Tec2]

This has been resolved by ServiceNow Technical Support. Please refer to KB0681155 for more information.

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0719328 for more information.

[Rick Pine]

I don't consider this resolved, and the KB article offers nothing. This has been requested as enhancement request by many, and has been on the list a long time. So, the resolution NOT helpful, and is in fact disappointing.