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Resolved! What is an Appliance

Hello, Can anyone tell me what exactly is an appliance. I have come across terms like windows appliance, SPP appliance, Security appliance etc What is windows appliance vs windows server. In which tables are these appliance stored in general.  

shank1 by Tera Expert
  • 4323 Views
  • 4 replies
  • 7 helpfuls

Allow requestor to close or resolve a request

Hi,  I have a requirement to allow a end-user (non-itil user) to closed or reopened a request before the request is "Closed Complete".  I think about add a new stage in my workflow ("Resolved") before "Closed Completed" and create a catalog task on t...

Alex275 by Tera Expert
  • 1640 Views
  • 2 replies
  • 1 helpfuls

Resolved! Where do I find the Survey Emojis?

This docs page below says that "Five emojis, similar to the Likert scale (very dissatisfied to very satisfied) are provided." Where do I get those? I looked in the images table and they aren't there. I tried downloading from an OOB survey by simply r...

Tony V by Tera Guru
  • 6171 Views
  • 7 replies
  • 1 helpfuls

Resolved! How to add a comment/work_note using script on Service Portal

We are trying to put a button on ticket form of Service Portal that once clicked will add an additional comment or a work note to the current incident being viewed.We tried the following code on our if statement when the button is clicked but nothing...

JC S_ by Mega Guru
  • 26226 Views
  • 7 replies
  • 6 helpfuls

Resolved! Sorting a Multi Row Variable Set

I have a multi row variable set with three single line text variables: v_string1, v_string2, and v_string3.  The MRVS will be populated on the request form.  In the workflow, I would like a Run Script to sort the contents alphabetically, ascending, b...

Resolved! Edit button in related list not showing for some users

Hi, Users are unable to see the below Edit button. I have added read/write/delete ACL's to the table in question and added the role to the role list in UI action but still no luck. Is there something else that I am missing?  

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sndev1099 by Giga Expert
  • 2750 Views
  • 6 replies
  • 1 helpfuls

need to display user email id based on user reference filed

i have created one catalog item under that created two variable   1. add user its referring to sys_user table 2. email id -string name -need to auto populate based on selected user.   actually my requirement is to show instead of name I want to show ...

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praveen50 by Tera Contributor
  • 3068 Views
  • 8 replies
  • 0 helpfuls

Edit "Request Approval" UI Action

I am trying to adjust the OOB UI Action for "Request Approval" when the type is set to Emergency. We are adding another layer of approval so that an eCHG first goes to the manager before it hits our eCAB. I am trying to fix the UI Action for when you...

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Resolved! In encoded queries, what does "EQ" signify?

In encoded queries, what doe "EQ" signify?I see it in encoded query style conditions, but I don't see a requirement that would explain it's use.  For example,drop_off=false^stage=draft^EQ  Thanks,-Stephen

Stephen W_ by Giga Guru
  • 19808 Views
  • 9 replies
  • 25 helpfuls