how do I rename a standard change template

[Ken15]

We just went live this weekend with Service Now Istanbul (patch 6).     This seems like a basic question, but I can't seem to find the answer in the Wiki or Docs, or searching this forum.     How do I rename a standard change template?   I see how to modify it, and I can change all the values.     But when I try and change the name while modifying it looses its connection if you will, to the current template I have up and trying to modify.  

[darius_koohmare]

Hi Ken,

Do you mean a change template, or a standard change definition (catalog item)?

Have you tried just changing the name and updating?

Change template: Open a change record, press the (. . .) icon at the top of the record, and ensure the template bar is toggled on.

From the template bar, you will find a [. . .] in the lower right which shows existing templates. Press edit to edit, and simply change the name and press save.

Standard Change Definition:

Typing standard_change_definition.list will bring you here. Simple edit the 'Name' field from the list view cell edit.

[Ken15]

I am an admin in our lower environments, and it appears that we have it locked down. Even elevate role does not allow me to edit the name of a standard template.

[christianprobst]

I think it is locked down ootb - even as admin you can't rename it. I have not taken a deeper look   or thought about why ...

So far I 'sucked' it up and decommission the old / faulty one and would create a new one. Which is painful since you loose the stats that come with it 😞

If you really need to change the name I'd look at the relevant ACLs...

C

[him001]

Hi Ken,

Standard change template can not be renamed once proposal is approved.

Please refer the doc suggesting the same:

https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/change-management/tas...

Workaround:

If you want to rename it, you can do this by de-activating the ACL's on the table (with admin role):

1. Right click from the standard change template table. Configure -> Table

2. Scroll down the screen and jump to access control section and make active=false for all the ACL's

3. After this you would be able to change the name.

4. Please note that de-activating the ACL's is not recommended way, so do remember to re-activate them back.

Hope this helps.

Thanks,

Himanshu