Hi experts,I have field in incident table called effort(u_effort)i want to make it mandatory on condition that if state is changed to resolved or assignment group changes.I have written a UI policy marking when state is changed to resolved and settin...
For enterprise licenses, what is the best practice to track licenses, manage their renewals, and assign licenses to users?
Hello. I have to set up a catalog of services so that it is visible only to Brazil's users.I am using the following script: var g = new GlideRecord ( ' sys_user ');gr.addQuery ( 'country ', ' BR ');gr.addActiveQuery ();gr.query ();gr.next (); A...
Attached is an example of what i am trying to do.We have a stockroom at a warehouse that ships certain assets to our stores, but each time they ship the asset out, the asset is automatically set to "In Stock", "Reserved" to "Generic Stockroom. All th...
We have a model that was created incorrectly as consumables. It should have been a hardware model. Can you suggest how best to convert these consumables into hardware assets?Teresa
hello guys i am new to development and scripting , can anyone explain me what does this condition represent(new global.StateFlow().validFlow(current, 'b46c02ca4f2d0a0097b3b82ca310c743', 'manual')), here sysid represent state flow record
I want to make a module under "Self Service" application but module should have two sub modules/sub headings/sections .The module should have a drop down arrow .And each sub module/sub headings/section would be linked to different tables .
Can we remove a particular recipient from Email Notification being sent. This Notification is sent to glide field recipients.Any suggestions will be helpful. Thanks!!
Hi All,Hopefully the title explains what i'm trying to do correctly, I'd like to setup a report to easily identify when the "assigned to" hasn't updates the case for x day's.I've played around with "updated" but can't seem to separate updated by "cal...
I need to show a popup in incident from to show all the computer present in the computer table,how can i perform this with the help of glide window.mainly all this must work in customized application scopePlease help me to solve itthis script i hav...
i need to hide some fields depending upon the user i.e if the user have ITIL role then he should have 10 fields to visible and if he got HR then 20 fields like ..step1 : open an incident -- INC0010015 then if you go point your mouse to Caller i (in...
Hi folks,I am hoping to get your advice on Global search access control. I have recenlty modifed a few script includes functions that some of our cour Access Controls currently refer to. Long strogy short, the idea is to simply the security model...
We need to integrate Service Now with an FTP. The FTP will contain two xml folders. One of the folders will contain data from HP Service Manager 7.0 and the other folder will contain data uploaded from the Service Now instance. See attachment1. Can w...
Hi,On importing data to CI using an import set , model id data creates a new model( blank name field and display name same as model id of CI) if the same model name doesnot exist in model module. Why does it dont map to Name field and to display na...
I have reference to "sc_req_item" called request_item on another table. I am trying to dot walk to get one of the variable and not successful. Tried to query the table using "request_item.variables.temp_var" but don't seem to get the value. gr.addQue...
