I'm looking at the wiki article for Administering Zing Text search and have a question on Automatic Stop Words. Is there a recommended "Auto Threshold" that should be set? I'm looking to set this on our Task table. Thanks. 5.3 Automatic Stop W...
I am creating a simple mailto email template to allow a reply to a catalog task. I created a new template and the only option I get for the editor is the Rich HTML Editor. When I add the text I want displayed in the message field and invoke it fr...
How can I enable export to XML for a non admin user?Is there a role other than admin that can do exports to XML, or is there an access control that can be set on the table?
Hello!We have been told by our Service Now implementors that there is no way to create multiple approval emails. We need to have a very specific template for Change approvals and another template for Service Request Approvals. Is there anyway to crea...
Hello!We are working on creating a New hire process. I have created the workflow, works beautifully! The workflow creates catalog tasks to our Service Desk and HR. The problem is that on the catalog task there is no reference to the requested item (o...
I have users who have added and moved columns in a list view and I would like to reset them back to the default set of columns I specified. Basically let them start from scratch. I however do not see where to do this. Bear with me as I may be...
Why would an incident be classified as P5 - Planning? Can you provide some examples of when this priority would be used?
We recently ran into an issue on the Purchase Order form when trying to receive PO Line Items where the individual items would not change to a Received status.We recently upgraded to Eureka Patch 7 Hotfix 2, with plans to go to Patch 8 in a couple we...
Hi,our end-users are logging all incidents via a record producer (Name=Report An Incident). In several scenarios we want to just create a link so that users can open a new incident using the form and code defined in the record producer. We have tried...
We haven't enabled SMTP and we're in testing phase. Just wondering how to delete all email watermarks before rolling-out to production.
Hi guys, I'm new in the ServiceNow community. I'm going to do the Implementation Specialist Certification soon. I was taking a look at the Blueprint and came across with this question: ServiceNow provides customers with a dedicated database, applic...
Does anyone know how to enable the attachment icon on a closed incident form? There is a client script "(BP) Hide Attachment Link when Closed", disabled it and still the icon is hidden when incident is in closed state. Furthermore, once I figure o...
Hi Friends ,Please help me to find out the number of nodes configured in each instance??Its urgent
I'm trying to write a business rule to update a value on a record based on when the certification task associated with that record was closed. However, it doesn't look like there's any sort of relationship that I can find between Cert Tasks and the (...
Hello, I am working with service catalogs with Fuji instance. I create a catalog item, included "No Quantity" on the layout form. This field shows up, it's checked, and works when I "try it" there is no quanity.When I create my 2nd catalog, the "...
