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Resolved! Database view between Problem and Problem task

Hi there, I need to create a database view between Problem and Problem task tables. tried conditions nion where clause with prb_sys_id = ptsk_parent and prb_number = ptsk_problem; prb and ptsk being variables for Problem and Problem task tables. I ge...

annmol1 by Kilo Expert
  • 2842 Views
  • 8 replies
  • 4 helpfuls

Cancelled Incident (Inactive) State

Hi All,We have a requirement as mentioned below:We would like it to be possible to move an incident from Cancelled state back to an open state for 10 days after the state was set to Cancelled. After the incident has been in Cancelled state for 10 da...

amanimogili by Kilo Contributor
  • 2970 Views
  • 4 replies
  • 0 helpfuls

Service Catalog - Request Approval vs Requested Item Approval

Still jumping into Service Catalog.   Not sure I understand the difference between the Request Approval and a Requested Item Approval.  Is the Request record/workflow where you will always capture the approval?   Or can you also capture the approval ...

Resolved! Encode/encrypt URL Parameters

Hi,We have an integration between ServiceNow and Bomgar.   One of our record producers is responsible for launching a chat window to Bomgar.   The "Start Chat" button within the record producer generates a Bomgar URL and contains parameters.   We wan...

mike_coletti by Kilo Contributor
  • 7322 Views
  • 1 replies
  • 2 helpfuls

CMDB relationship manager permission through ACL

Is there a way to display the green + relationship editor icon on a CI form via ACL or other manner?   We've implemented ACLs on cmdb Tables to prevent unauthorized updates/creates on the CMDB tables, only members of the support group and a few other...

cyked by Mega Guru
  • 1730 Views
  • 5 replies
  • 1 helpfuls

how to parse json string and display it in ui page

I need to display the first five created asset names and asset category according to their creation date in a Ui page in table format . i have written script include--script include ---var getAssetClass = Class.create();getAssetClass.prototype = Obje...

suprakash by Giga Expert
  • 4642 Views
  • 6 replies
  • 4 helpfuls

Self Service Portal For External Customers

Hi,We are on Helsinki, patch 8, and are trying to build a self-service portal for our Customers. I must be looking in the wrong place. I cannot find any documentation on how to configure the external portal. Is there any additional costs to this func...

kathymorris by Tera Contributor
  • 2571 Views
  • 3 replies
  • 0 helpfuls

Resolved! Attachment not clickable in activity stream

HiThe activity stream work in different ways in different instances.. and I can't figure out why.When I upload an attachment to an incident in one instance just by moving it to the incident, its uoloads correctly, and can be accessed the normal way i...

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priisholm by Mega Expert
  • 1714 Views
  • 10 replies
  • 3 helpfuls

Resolved! how to get the count of selected values in list collector variable

Hi,I have an catalog item containing list collector variable in it . I have a requirement to get the " count of selected values of list collector variable " in the workflow associated with it .Workflow is on requested item table.Please help me in sol...

niharikayb by Kilo Contributor
  • 3411 Views
  • 2 replies
  • 0 helpfuls

Resolved! How Network mask(or bits) works

Hello All,We are using Helsinki version of Service Now,Can anybody explain how Network mask(or bits) IP Network works while scheduling DIscovery schedule IP Range ?For eg : Network IP - 12.0.0.0 and Network mask(or bits) = 16 What are all the IP Addr...

ravipoli by Kilo Contributor
  • 1752 Views
  • 4 replies
  • 0 helpfuls