The business rule Abandon and Restart Notifications script is defined as:if ( current.state == '3' && current.u_state_reason == 'cancelled' && current.approval == 'cancelled'){gs.eventQueue("change.abandon", current, current.requested_by);}The above ...
I am wondering if any Healthcare Organizations would be willing to share the setup they are using for Impact, Urgency and Priority. We are looking at changing what we currently have setup and would like to hear some ideas other organizations are usin...
I am going to create Data Source to import data file and File retrieval method: is attachment. My instance is in Aspen. My question is do I must specify "Connection URL" likeattachment://sys_data_source:695722d90a0a3c6c01d74f3594ee75d9/group.xlsI hav...
I am currently working on a new application, nothing complicated, at least that's how it's starting but have just been asked if the form can be Spanish as well as English. The Language Internationalization Wiki suggests it is fairly straight forward...
We are implementing a CMDB for the first time. The question is what other companies have done with non-production equipment when creating the CMDB.Is it best practice to include DEV and QA servers in the CMDB or only Production servers?Did you includ...
Do UI Policies work on on Related Fields? For example, on Change Task, we want to sent some fields as read-only if the State of the parent Change Request is updated. Doesn't seem to work.Thanks!
Out of the Box the Event "attachment.deleted" is triggered when an attachment is removed from a ticket. The Parms it returns are the table name and the ticket's sys_id. Since it deletes the sys_attachment record related to the attachment, the file na...
I am new for ServiceNow, I want to display UI page in catalog item I created. I added UI page in catalog a variable as follows:Type: Container StartVariable Name: containerOrder 350Type: UI pageVariable Name: add_rowOrder: 400Type: Container EndOrder...
Hi.Has anyone used an inbound email action to parse responses to survey invitations?We have a survey with just a few questions. We want to include the survey questions in the email invitation (shouldn't be a big deal, just have to lay it all out in H...
Hi guys,I was just wondering if anyone had ever had the same requirements as myself or if anyone could point me in the right direction here. We have a requirement whereby if a user sends an email from a record using the email client the state of that...
I have a custom field of just numbers that is basically like an Invoice Number. This field is the primary display value for a table on reference fields, so it needs to be able to work with STARTSWITH queries. The problem is users want lists sorted by...
I have a request to convert certain fields to all uppercase. It looks like the toUppercase() function does not work on a business rule, and it's necessary to use a BR for this since a lot of the field data will come in through bulk imports. Does anyo...
Hi there,Although I can see how to find the currency of the currently logged in user I cannot seem to find any way of getting in a script the currency of user X where x is some other user.The reason I need this is so that each Approver gets the cost ...
I am looking for recommendations as to how call centers handle tracking their calls in ServiceNow. Currently, all calls that are received are documented as an Incident (we don't have the Problem or Change applications implemented yet). In the very ne...
We utilize LDAP authentication via Microsoft Active Directory and recently we've been seeing an increasing lag in the time it takes to login not only our ServiceNow production instance, but non-production instances as well. Currently the lag is anywh...
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