How do I retrieve results for survey based on assignment group?

jewellaubert
Kilo Expert

Good Morning,

I am trying to create a report that will give me survey results for an assignment group also down to user level.  I am not sure how to view this information.  I am currently using the Metric table but it only shows assigned to for the survey, not the incident.

 

Thanks,

Jewell

1 ACCEPTED SOLUTION

Hi Jewell,

Sorry I was not 100% clear there 🙂 The Related Record fields are on "Instance".
So do "Show related Fields"
Instance >> Assessment Instance Fields 
And there you'll see the related record 1 to 5.

Gwen

 

find_real_file.png

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5 REPLIES 5

sachin_namjoshi
Kilo Patron
Kilo Patron

Please check below blog for reporting on survey based on assignment group.

 

https://community.servicenow.com/community?id=community_blog&sys_id=b0dd66e9dbd0dbc01dcaf3231f961946

 

Regards,

Sachin

Gwen Vanderhaeg
Kilo Expert

Hi Jewell,

You will need to set the Assignment Group & Assigned to as "Related Field" in your survey trigger condition.

find_real_file.png

 

Then set up your report as per example below.

find_real_file.png

 

For some reason I do not have the "Related Record Option"

find_real_file.png

 

I have completed the Related Fields.

 

find_real_file.png

Hi Jewell,

Sorry I was not 100% clear there 🙂 The Related Record fields are on "Instance".
So do "Show related Fields"
Instance >> Assessment Instance Fields 
And there you'll see the related record 1 to 5.

Gwen

 

find_real_file.png