We have noticed that the notifications that are built for knowledge articles are only triggering for the articles created using standard template. If we are using a new custom article template then the same existing notifications are not working and ...
Can someone help explain how the sys_popup works please?The Wiki has a lack of documentation http://wiki.servicenow.com/index.php?title=Customizing_the_Reference_Icon#gsc.tab=0 This thread states the sys_popup will be set to the default sys_popup if ...
Hi, I have created a report to the below information.Name of Report: Customer ReportType of Report: Bar GraphData Elements Required: Customer NameTotal Number of CasesCase Type and PercentageCase Sub Type and PercentageAverage Days Open (1 Day, 2 Day...
Hi,It has been detected that the assignment of "Assigned to" and "Assignment group" fields is not working as expected during vulnerability ticket (VIT) creation through the API . We are supplying the correct "Assigned to" data and no "Assignment grou...
Hi all,I'm not understanding the relationship between question type and question subtype (for example, as used in Catalog Builder).I'm attempting to display a reference field in the portal for the user to select a question type (eg. text, option, cho...
Is there a way to create a report to calculate the knowledge utilization . Need help in finding article attached to incident.
HI team , one of the user getting blank report, I tried find the issue , Looks like there is a ACL issue.Access to this content denied based on report_view ACL's . How do i fix this ?
I have a field in ServiceNow which is a True/False(checkbox) Field named 'Test001', And the same field shows up on the portal, which should look like this Test001. Is there a way by which it can be bold on platform and portal? Any help would be appr...
URGENT!!!!! I need a simple way to notify Teams users for any updates on ServiceNow Incident records.Since the incoming webhook will be abolished sometime soon, I need an alternative way to do a simple notifications.I tried using MS workflows, but it...
Recently our Situation Manager on-call group lost a member, and someone else volunteered to take their place in the rotation. I'm trying to update the on-call schedules to reflect this change and seem to have made things worse.Person 1 (Alice) left o...
We have a request to send a Text message from withing a WorkflowHow would I achieve this?
Displaying Users name instead of Incident numbers in the slush bucket when I click on the Child Incidents in a Incident form.
Hi People,I want to create a report where i need to get average time duration of incidents which are assigned to some assignment groups and to persons. Need help on this tried by incident_metric table ex; avg mi_duration didnt workout or with metric ...
Hello Everyone, I'm looking for guidance on how to dynamically send notifications based on the assignment group listed in an Excel sheet(generated by report). For example, the Excel sheet(generated by a scheduled report) has a list of incidents each ...
Hi All,I have created a Read ACL on Task table and added a custom role. It is not working.Please help in this.Thanks,Sam
