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Unable to find catalog item on the portal

Unable to find catalog item through meta data words. If we give exact name, then we can find.We found a kb article where it suggested to change the search limit through a oob system property "glide.ts.max_wildcard_expansion" which is set to 500 but s...

Nagasri by Tera Expert
  • 376 Views
  • 5 replies
  • 0 helpfuls

email.body_text is not working in my Inbound email Action.

email.body_text is not working in my Inbound email Action. As soon as controller is reaching to execute this line of code it isn't proceeding further.And, I have used below links for references. Where it is clearly mentioned to use email.body_text to...

Community Alums by Community Alums  
  • 580 Views
  • 5 replies
  • 0 helpfuls

Resolved! Find Visual Task Board containing a given Private Tasks

Dear, I have a list of Private Tasks. I like to add a column with the name of the Visual Task Board (VTB) where the Private Task belongs to. How can I show the name of the VTB from the table list 'Task.list'? Many thanks!-Jo- 

JoSte by Tera Contributor
  • 1118 Views
  • 9 replies
  • 1 helpfuls

Resolved! how to check if list type field contains all inactive users

Hi Community, I have requirement where i have to check if list type field contains all inactive usersplease correct my below codein this code i'm getting any one is inactive user but i want all inactive then show msgvar gr = new GlideRecord('sys_user...

shweta14 by Tera Contributor
  • 671 Views
  • 4 replies
  • 2 helpfuls

Resolved! Inbound action "Update Change task"

Hello, When 'A' user mentions name of a 'B' user in the work notes of 'Change Task' record then one email is triggering to 'B' user. Here 'B' is an end user.When 'B' replies to that email then that reply should be captured in work notes. There is OOB...

Vaibhav39 by Tera Expert
  • 1003 Views
  • 14 replies
  • 1 helpfuls

Customer Portal - My Tickets widget

How can I display Short Description of a Catalog Item on the My Tickets widget Incidents are display short descriptionCatalog requests are displaying the Catalog Item name. I would like to display the Short Description of the Request         

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Bret Smith by Giga Guru
  • 407 Views
  • 3 replies
  • 1 helpfuls

Resolved! Chat GPT (OpenAI) integration help

Hello, I am trying to get Chat GPT (OpenAI) integration to work on my PDI. The API yet is correct however, it keeps coming back with the error - { "error": { "message": "you must provide a model parameter", "type": "invalid_reques...

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Andrew_TND by Mega Sage
  • 2125 Views
  • 2 replies
  • 1 helpfuls

Visual Task board

Hey Community! Seeking guidance on Visual Task Boards in ServiceNow. How can I access this module and create/manage different boards for my teams? Also, what specific roles are required to undertake these tasks effectively? Any insights or advice wou...

Bindhu1 by Tera Contributor
  • 756 Views
  • 2 replies
  • 2 helpfuls

Resolved! record producer - showing previously saved data on the form

Hi All, I need to understand few things within record producer. Could someone please guide?1) A user has certain accesses of some applications, now user opens a record producer and is requesting a new access for another application via this form. Is ...

Alka Sharma by Tera Contributor
  • 527 Views
  • 3 replies
  • 2 helpfuls