How do you add the Major Incident form to Agent Workspace incident so agents can fill in description fields, business impact etc...

Pachee Yang
Tera Contributor

 Agents need to generate severity notices through the major incident form. I would like agents to access the Major Incident form within the incident form in Agent Workspace when working on an incident, similar to how agents access the tab on the platform in ServiceNow. 

Is this possible? 

1 ACCEPTED SOLUTION

Monika13
Giga Expert

Hi,

Did you try to add 'Major Incident' section in Workspace view?

View solution in original post

6 REPLIES 6

Can you provide more details on this? Maybe steps I can take to try this? Thank you! 

find_real_file.png

find_real_file.png

 

Add section here.