Report for ticket not updated in last 4 days
Can anyone please let me know how to create reports for ticket not updated in last 4 days
Forum Posts
Resolved! Approval is not required
Hello, My name is dialy gningue,i hope you will find a solution to my problem. we’re working on sub-prod instances (dev and QA) and we are currently working on change management application, and for some reasons that are still unknown, on changes a...
How to order a the choices on a variable that uses another table's choice field
For a catalog variable, you can 'borrow' a choice field from another table, hence using those choices for said variable. The choice list for the original field does have sequence settings, however, the sequence setting seems to be ignored when the ch...
Resolved! Documentation for "Manage IT Skills"
I'm looking for the documentation for the new module in the Skills application called "Manage IT Skills". It points to a page $ng_skills.do. Even though we've been making some small use of the skills module to assign skills to engineers, this page re...
Ui actions to send an email
Hello community,I have an requirement in which i have to create an button using ui actions which is visible only when an particular sub-category is selected and on clicking the button an email should be sent to the client. Please provide me with some...
Resolved! How to disable Attachment document in incident form
Hi Team, Can someone help me on how to hide attachments from incident form. I have seen many post related to hiding attachment icon(paper clip). My requirement was to hide the document itself from form based on view. Any help is appreciated. Regards,...
Change Approval Policies - Prevent user from approving if they are in the Technical Approvers .
Change Approval Policies - Prevent user from approving if they are in the Technical Approvers . Prevent user from approving their own Change request I am using Change Approval policies, and the Change Management workflows as OOB. When I was using wor...
Resolved! Stop SLA when additional comment entered
Hey folks, So I have been working on creating an SLA for a specified group that closes out when a user enters an additional comment on the work notes. I am not allowed to create new fields on the incident table (so creating a true/false field then h...
Resolved! Priority not updating correctly as per Priority and Data lookup rules in Problem form
HI, I'm working on customizing problem management module. I have defined the priority lookup table that's working exactly as per definition in incident form but not on the problem form. I have checked data lookup rules as well. Everything seems to be...
Resolved! Require Video Conferencing (CMDB CI class ) Table Details
Hi All, We have requirement to load "Video Conferencing" data into Servicenow (through data source excel sheet). But I'm not able to find any table with name "Video Conferencing". So now I'm looking for any alternative table to load "Video Conferenci...
Checking a List Collector for a Value?
Hi All,Need some help with scripting please.I have a list collector with a long list of left bucket values. I also have a workflow in which I want to check for a chosen rightbucket option. If there's one particular option in the list of options chose...
ITSM Implementation Simulator - Task 19 - Change Manager Assessment - Normal Change
Hello friends, I am running the training course ITSM Implementation Simulator and I can't get past task 19, there is something I am missing and it's driving me nuts. Can someone please help me through this step-by-step? I have tried everything, it se...
Resolved! Using script include to set filters on a reference field dropdown list based on another field choice selection
I have a record producer which has 2 variables category and configuration item.category being a select box and configuration item is a reference field referencing to cmdb_ci .I need to filter the configuration item on the form depending on the catego...
Resolved! Need Help with New Assignment Rule for Record Producer
Hello,I'm trying to set up an assignment rule for my "Create Incident" record producer, but I'm not sure how I can add a variable to the condition. I can't find an option to dot walk there so I've temporarily added keywords are wateridge, but that's ...
Resolved! Can I move changes from one update set to another?
I forgot to change my update set and I made changes under a different update set that already included changes from another enhancement I was working on. Is it possible to move those changes to the correct update set?
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