Resolved! how can i say current.isNewRecord in Condition?
Hi,how can i say current.isNewRecord in Condition?its not State i think.
Forum Posts
Resolved! How can we execute a .bat file on MID server from a workflow?
Hello,I have requirement to trigger a batch file residing on MID server to be executed when user create a request from a service Catalog. Is it possible to do that? How can we execute a .bat file on MID server from a workflow? Please provide some gui...
Discovery and unexpected Lenovo computer model information
Hi everyone.We have noticed that Discovery is not pulling in Lenovo computer model names/numbers as expected which is causing problems when it comes to reporting etc. Dell machines populate Model ID as follows e.g. Dell Inc. OptiPlex 760 which is log...
Please help me with SLA interview questions and solutions ?
Hello, Can you please help me with interview questions for SLA ? If you can provide answers too, it would be a great help.
Sorry, either the data don't exist or you don't have the access
This message appears when i try to insert an incident from service portal: Sorry, either the data don't exist or you don't have the access but the incident its created
LDAP response read timed out, timeout used:10000ms.
Hello All Can some one please help me to fix this issue?
Resolved! How to send notification reminder to update Knowledge articles every 90 days?
Hello, We are trying to get Kb article authors to update publication every 90 days. We did not see anything OOB that would allows to do send notification 90 days after Kb article is 'published', but we found Scheduled Script Execution: Notification...
Can we uninstall a plugin?
Hi, Is it possible to uninstall a plugin? How? Kindly help. Regards Suman P.
Resolved! How to get parent table field value in child table field ?
Hi All, I've a record producer ("Request firewall Access") in scoped application "Firewall Audits" which will create a FTASK in a custom table (firewall_new_request). I've a MRVS in this record producer, on submitting a request from this record produ...
Resolved! ACL for Time Worked Task
Hello, Looking for some help. On the incident management screen, we have included a related list which extends to the task table (Time Worked). This would allow the ITIL users to put in time for any activity they are performing on the ticket to bette...
Auto closure of RITM when all tasks are closed complete
Good afternoon! I have a few workflows with a large number of catalog tasks (15+) that get created when an item is requested. What is the best way to have the RITM auto close when ALL tasks are closed complete? To this point i've added stages and a ...
Unable to get Flow Designer Flow Variables to work (or delete or change data type)
So, I came to find out that the Flow Designer has Flow Variables in it (thanks, @Mike Reading, for the help in a previous post on this !)...and that's awesome! However, I can't get them to work like I'm expecting them to. Admittedly, I'm new to the...
Resolved! What are the interview questions on CMDB?
What are the interview questions on CMDB?
Service Portal - How to handle End user comments to Requests
This is two part question 1. Scenario On Service Portal, end user request somethingEnd user adds a (additional) Comment to the RequestOOB this information ends nowhere. The additional field is not shown on the the Request form. No one is notified. Th...
How can I make attachment mandatory in condition.
suppose We have 4 checkbox variable in catalog form. name of checkbox variable is A,B,C & D. AND checkbox A will always ticked. Make attachment mandatory only in another check box next to "A" is ticked(B or C or D anyone or ALL)Thank you!
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