Hello,I have requirement to trigger a batch file residing on MID server to be executed when user create a request from a service Catalog. Is it possible to do that? How can we execute a .bat file on MID server from a workflow? Please provide some gui...
Hi everyone.We have noticed that Discovery is not pulling in Lenovo computer model names/numbers as expected which is causing problems when it comes to reporting etc. Dell machines populate Model ID as follows e.g. Dell Inc. OptiPlex 760 which is log...
Hello, Can you please help me with interview questions for SLA ? If you can provide answers too, it would be a great help.
This message appears when i try to insert an incident from service portal: Sorry, either the data don't exist or you don't have the access but the incident its created
Hello All Can some one please help me to fix this issue?
Hello, We are trying to get Kb article authors to update publication every 90 days. We did not see anything OOB that would allows to do send notification 90 days after Kb article is 'published', but we found Scheduled Script Execution: Notification...
Hi, Is it possible to uninstall a plugin? How? Kindly help. Regards Suman P.
Hi All, I've a record producer ("Request firewall Access") in scoped application "Firewall Audits" which will create a FTASK in a custom table (firewall_new_request). I've a MRVS in this record producer, on submitting a request from this record produ...
Hello, Looking for some help. On the incident management screen, we have included a related list which extends to the task table (Time Worked). This would allow the ITIL users to put in time for any activity they are performing on the ticket to bette...
Good afternoon! I have a few workflows with a large number of catalog tasks (15+) that get created when an item is requested. What is the best way to have the RITM auto close when ALL tasks are closed complete? To this point i've added stages and a ...
So, I came to find out that the Flow Designer has Flow Variables in it (thanks, @Mike Reading, for the help in a previous post on this !)...and that's awesome! However, I can't get them to work like I'm expecting them to. Admittedly, I'm new to the...
What are the interview questions on CMDB?
This is two part question 1. Scenario On Service Portal, end user request somethingEnd user adds a (additional) Comment to the RequestOOB this information ends nowhere. The additional field is not shown on the the Request form. No one is notified. Th...
suppose We have 4 checkbox variable in catalog form. name of checkbox variable is A,B,C & D. AND checkbox A will always ticked. Make attachment mandatory only in another check box next to "A" is ticked(B or C or D anyone or ALL)Thank you!
Hello, I am configuring Agent Workspace. I'd like the agents to receive a notification when an incident is assigned to them. I have set up the Notification and Notification content, but despite that, and making sure the notifications are turned on in...
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