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‎01-27-2022 08:02 PM
Hello,
What is mean notify column in the incident table?
Could you tell me how can I use case this column?
Regards,
Solved! Go to Solution.
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Incident Management
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‎03-01-2022 02:45 AM
Hello,
I asked to the now support about this column and the answer is "This is old column and this is NOT use in the OOTB right now".
Therefore I have to customize when I use this column for notification.
Thanks,
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‎01-27-2022 08:12 PM
Hi Takeru,
Please follow the below link to have a good understanding of what notify does. https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/notify2/reference/notify-landing-page.html
Mark my answer as correct and helpful is this helped you in anyway..
Regards,
Sravani
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‎01-27-2022 08:29 PM
Hello Sravani-san,
Thank you for your quick response.
Unfortunately this docs written notify plugin, and it did NOT write how to use the notify column.
Could you tell me how can I use the notify column?
Regards,
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‎01-27-2022 09:24 PM
Hello
Please check the below article for its use:- https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/notify2/concept/c_NotifyWithIncidentAlert.html
Please mark answer correct/helpful based on impact
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‎01-27-2022 09:50 PM
Hello Saurav-san,
Thank you for your help.
Have I to make incident communication for this notify column use?
Regards,