how do you attach affected locations

[cynthia nowlin1]

When I attach affected CI's and I know that the CI has multiple locations, why is it not adding those affected CI's to the tab on the Problem record?

[Chuck Tomasi]

Hi Cynthia,

As far as I can tell, there is no automation in place for affected CIs and affected locations. If you wanted, you could write a business rule on task_ci (affected CIs) so as new records are added/removed, you can automatically update the correspdong records in task_location (affected locations).

Business Rules - ServiceNow Wiki

Business Rules Best Practices - ServiceNow Wiki  

[cynthia nowlin1]

Thank you for your help.

[Chuck Tomasi]

Hi Cynthia,

If this resolved your issue, don't forget to mark it Correct so that others can find it easily in the future.

Thank you

[RenukaUttamK]

Hi Chuck,

Could you please me access to below files?

Business Rules - ServiceNow Wiki

Business Rules Best Practices - ServiceNow Wiki