How do you handle mobile devices in asset management?
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06-23-2016 06:36 AM
My Service Desk manager needs to track mobile devices in the asset management app. So I need to add a new category of "mobile device".
So far so good. There is an issue however, because the category needs to be associated with a CMDB table, and I'm not entirely comfortable with the choices available.
And while I could create a new table to extend an existing table, I still need to decide which table to extend.
I have seen the article at this link: Re: CMDB, Mobile, Plotter, Monitor, Scanner
It recommends the use of the cmdb_ci_comm table. While this table will certainly fill my immediate needs, I'm nor sure it's the best fit for my situation in the longer term.
I'm looking at the cmdb_ci_computer table because it tracks more information about the device than cmdb_ci_comm.
So I'd like to hear how other people are doing this and what worked well.
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11-13-2016 10:12 PM
Hi,
There is no such separate table available OOTB in asset for mobile devices. What i have done in past is extend the alm_hardware table and create custom table for assets.
CI to asset mapping to be done from cmdb_ci_comm table to custom table created under Hardware.