How do you make a particular KB article public

ABSG-001
Tera Expert

I would like to set a particular KB article public so unauthorized user can have access to it. any advise ? thank you

1 ACCEPTED SOLUTION

Arsh2
Tera Guru

Hi Charles,

Please go to knowledge base and create a new kb base for public use. this way you can manage it at all one place.

  1. Navigate to Knowledge > Administration > Knowledge Bases.
  2. create a knowledge base to make it public.
  3. Go to the Can Read section or tab and remove any entries from the list. 
    Everyone gets read permission on all articles in that knowledge base.
  4. In the Application Navigator's Filter navigator field, enter sys_public.list and press enter or return.
  5. In the Page column, look for page named kb_find.
  6. For kb_find, change the value in the Active column to true.
  7. In the Page column, look for page named kb_view.
  8. For kb_view, change the value in the Active column to true.
  9. As a public user, try <instance>/kb_find.do or try directly the permalink to your kb

Thanks,
Arsh

find_real_file.png

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8 REPLIES 8

Nitin_NOW
Tera Guru

Hello

Please try the below!

  1. Navigate to Knowledge > Administration > Knowledge Bases.
  2. Select the knowledge base you want to make public.
  3. Go to the Can Read section or tab and remove any entries from the list. 
    Everyone gets read permission on all articles in that knowledge base.
  4. In the Application Navigator's Filter navigator field, enter sys_public.list and press enter or return.
  5. In the Page column, look for page named kb_find.
  6. For kb_find, change the value in the Active column to true.
  7. In the Page column, look for page named kb_view.
  8. For kb_view, change the value in the Active column to true.
  9. As a public user, try <instance>/kb_find.do.

Source: https://community.servicenow.com/community?id=community_question&sys_id=2b8d156ddb19f3884819fb243996...

Please hit correct if this resolves your issue.

Thanks

Nitin

Thanks Nitin.

Glad it worked. It seems like I have replied the same solution earlier. Is there any difference in my solution? Feel free to let me know.

Please mark the appropriate answer as correct, considering the immediate responses to the posts. 

Thank you

Nitin

Hi @Nitin 

But this works for all KB articles under that knowledge base right, how can I make it for a single particular kb article?