Trying to roll out Agent Workspace and I'm told a major impediment is that student workers cannot be relied upon to refresh the lists on the landing page. I see the Refresh list button, but is there a way to automatically force this periodically, or ...
Hi, How do I send survey notification to the caller once the incident has been closed? I have created survey trigger but it doesn't send out the notification. What am I missing here? Thanks, G Balaji
Hi, I am getting "SyntaxError: Unexpected token: E (sys_script_include.d2426c9ec0a8016501958bf2ac79c775.script; line 155" error in workflow for few tickets,Is there any issue with my script? var tok = ''; var resp = ''; var stat; var when = new G...
I have a workflow which is created with Flow Designer. When a request is rejected, I see the the stage icons as below instead of 'X' What should I do for displaying 'X' icon? Waiting for your help please. Thanks.
My requirement is we need to create two ui actions on Approval table.Bulk Approval for all requested items should be approve at a time and Bulk Reject for reject all items at a time. How to achieve this thanks, Vinod kumar
Hi, Can somebody help me how to stop sla when assignment group changes.The concern is there are two assignment groups mentioned though for start condition. And in the stop condition i have these two groups again. If i remove any one group from the st...
Hello All, Existing Functionality : We have a field Last Assigned field in Problem Table , which copies(business rule) the System Date/Time whenever Assignment Group of Problem Record Changes. Based on that in the SLA Definition Start Condition, we h...
Hi, I created one role "routing_rule_subex_admin" and included this role in a assignment group "routing rule subex admin" and created new reference field in Routing rule table namely "Subexperience" And also I created an ACL for "routing rule subex a...
I have created a before insert / update business rule to copy fields from a parent incident to a new child incident, but the fields are not populating. My code is below: (function executeRule(current, previous /*null when async*/) { //Get parent inci...
Hello All, I have a recruitment like Auto- assign Incident between 5 members of one groups and rotate format. When ever a new incident created it auto assign as below eg: * Case 1 - assigned to User 1 * Case 2 - assigned to User 2 * Case 3 - assign...
Once request item get created, in service portal widget customer view couple of variable values showing in sys id format instead of actual value (display values).This is happen after Rome upgrade. Here i am giving the widget code. HTML: <div ng-if="...
Hi, I have issue where there are two drop downs in Incident form. Product Line - this is populating from choices we have added to sys_choice table Based on the selected product line value related Products have to populate into the Products drop down....
Hi, I`m looking for an "Flow Designer" flow to remove ITIL User from her Assignment Groups. I dont want to delete the Group, I only want an automatic flow, who can remove the selected Groups from the User Groups (selected in Catalog Item). Have any...
On subscription overview module, I am seeing this message "The entitlement mode is set to: OFF" What is that?
I've added an Identity Provider to my instance and have successfully tested the connection and have set it as default, however whenever I attempt to activate I get the error: "Before activating an IdP record, you must Test the connection to the IdP" ...
