We are implementing Service-Now and have been told by our Cisco Phone rep that Cisco Unified Contact Center Express 8.5 will not integrate with SN.We would like to see an incident form populated with Cisco caller information from the call and SN.Has ...
Is there any OOB CMDB CI class for maintain VLAN data in servicneow?
I need to grey out the select box choice from the variable. Like the choice should be visible but it should not be selectable. Please can any suggest me what has to be done. Even I have tried the below link but it is not working for me. https://serv...
Hi! How can I add an info/error message to Agent Workspace list view? I've created a business rule to run when a field is changed using the agent workspace list edit button. The business rule runs accordingly but addInfoMessage (or addErrorMessage) d...
var gr=new GlideRecord("table_name"); gr.addQuery("gender","male").addOrCondition("gender","female").addOrCondition("gender","transgender"); gr.query(); Can i use multiple addOr Condition in my query? If no any other way to do this?
This code working fine if the number of checkboxes is 2 or 3. If the number of checkboxes is 10 or 15 then how to simplify this code? Because if the number of checkboxes is high then the combinations are also getting high. The code contains lot of if...
On a catalog item we have a single user approval before the catalog tasks begin. To save some time and effort we're implementing a consent through silence approach after 3 business days, where if the approver takes no action the item is auto-approved...
We have a record producer in the catalog that creates a record that the user may not necessarily have read access to. So we added a information message to at least give positive feedback that the record was created. However we cannot stop the redirec...
Hello Experts,We've been asked to setup Out of Office functionality (like Outlook) in ServieNow when Question area's field Out of Office ticked then ServiceNow should add the OOO message to the notification body. So, caller will know that there will ...
When you select category as Hardware - it should only display sub category related to Hardware. if you select category as Software - it should only display sub category related to Software.
Hello everyone, I am using the OOB 'Create Incident' feature from the 'Help' section of the Service Catalog. My users use this Service Catalog item to create incidents. I wanted to add a subcategory field to help users narrow down their issue and pro...
Hi, I have added a widget instance to my portal, to show watched RITs, so that a non ITIL user can view and comment on any requests where they have been added to the watch list. This has worked fine, and the watcher can see the RITs. But when the...
Hi All, I have a requirement ,where i have to created a report on approval table, but i want to get the variables of the catalog item on the report. is it possible to dot walk the variables of a catalog item with details of approval as well. i am un...
Hi Team, We have a order guide where we need to remove the choose options ,is there any way do it. Thanks, Karan
Hello, we are on Orlando Patch 7 and in the process of implementing Agent Workspace. I have added a new workspace module that will launch the IT Service Catalog for our agents and IT staff. Everything works as expected, however, I am not having any ...
