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Resolved! Where is saved bundle in portal stored?

In Service Portal when you save your cart as a bundle. Where is this information stored? I can't find any table or such where these bundles are stored for me.I'm trying to figure out if I can copy an existing bundle I've created to another user. Is t...

palmen by Tera Guru
  • 3420 Views
  • 2 replies
  • 1 helpfuls

Hyperlinks in checklists

Users want to be able to create checklists and checklist templates that have hyperlinks to knowledge articles, intranet, etc. How can I accomplish this? I provided a workaround to type (or copy and paste) the hyperlink and right-click it and use Go t...

Casey Bates by Kilo Contributor
  • 1617 Views
  • 1 replies
  • 1 helpfuls

Raise Change request from portal

Is there way we cold raise a change request from portal view and create a workflow where once the state of the RFC raised changes then multiple Requests should be created.

Resolved! Auto populate Department and Location field

In creating a new hardware record, i want to auto populate ''Department'' and ''Location'' fields when ''assigned to'' is not empty. Basically, i need the Department and Location field to have the same information from the user profile in the  ''assi...

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Kiff by Giga Expert
  • 5278 Views
  • 9 replies
  • 2 helpfuls

Change values for INC Urgency and Impact

I want to change the priority lookup for Incidents. I know how to do this on the Priority Data Lookup table/form. The issue is I need to add values to Impact and Urgency; and for some reason I am not able to do this.  When I go to the form to modify ...

Michael M1 by Giga Expert
  • 3679 Views
  • 2 replies
  • 1 helpfuls

Transform Map Script to Convert Currency

I am currently working on creating a transform map that will process advanced shipping notices for software licenses being purchased.  The vendor emails a spreadsheet with the information in the local currency based on where it was purchased.  The co...

SLA 'In progress' despite incident being Resolved?

Hi all, I am facing an issue in which for certain incidents, when they are resolved, the response SLA completes, BUT the Resolution SLA does not complete, i.e. is still on 'In progress' stage. On checking the Resolution SLA timeline of the incident, ...

Supratik1 by Giga Contributor
  • 1993 Views
  • 1 replies
  • 0 helpfuls

Resolved! Urgent - Task Time Worked for RITM

Hi Team, There is a field "Time Worked" I have added to RITM form, however it is not capturing the value when I generate the report for task_time_worked table. However catalog tasks and incident captures it and display the value when pulled through r...

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Resolved! Asset consumable item set up

We are working on getting our stockrooms set up and I have a couple of questions. I am hoping someone can provide some guidance on set up or best practice. 1) If I set up hardware as a consumable it seems we cannot retire or dispose of these items. T...

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trishlipe by Giga Expert
  • 5697 Views
  • 4 replies
  • 2 helpfuls