Hello experts,I'm a little confused about bundling.I have hardware models setup. If I create a bundle (model category set as bundle), add items to it (ie Surface Pro and a consumable) and publish the bundle, should it not add both items to the cart i...
Hi, what is gsft submit() function and it's purpose?? Regards,Abhijeet Bangera www.dxsherpa.com
What should I write in background script to close all incidents or delete all incidents
Hi Everyone, I'm in a change record, using a quick message email template which has multiple variables defined within the body of the message in order to draw data straight out of the populated change record (ie: ${short_description}, ${start_date}, ...
The company I work for is looking to improve how Known Errors are created and tracked out of Problems (version is Jakarta) and I am looking to for how to properly set this up. Right now they are using a Problem category called Known Error however onc...
I've recently enabled the audit history on a table and have been pulling reports. What I'm not understanding is that I have multiple records that are not showing in an appropriate time frame. For example, an incident was closed on 4/15/15 but the...
setting active field to false using script action
Hello, I have a list field on the form much like a watch list. As I add values to the list field and saves the form a new record should be created, this record contains reference to current record and a reference to added value. I've created a new ta...
Dictionary attribute uses
I have an UI button(which gets executed on client) on Change form which moves the changes to Asses state based on certain validations. Now I have a requirement to make some additional validations before the change is moved to Asses state. For this I ...
Hi Team, I need the Impacted Service/CIs tab to autopopulate with Business Services and Business Applications based on all of the selected CI's in the Affected CI tab so that we can identify impacted business services and applications when assessing...
Hello Awesome peeps, I am tasked to clone the Production instance to DEV and Test, means making DEV and Test copies of Production. 1.My question is what impact does cloning have during working hours have when simultaneously some of the applications l...
I have found a way to do a trend bar graph showing your ticket count per hour OR per day, but I was hoping for there to be the ability to create a heatmap that combines the information. Is there currently a way to display this information using the ...
For a Scoped Application and Table in it i have created a Record producer and once the task gets created from the Record Producer it will be assigned to some group for this i have used in the script section of record producer current.assignment_group...
Trying to figure out what is the difference between configuration item vs. category and subcategory in incident management? Also i read CMDB has CI's and category and subcategory as well. How are these category and subcategory different from ones i...