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Bundling items/Order guides

Hello experts,I'm a little confused about bundling.I have hardware models setup. If I create a bundle (model category set as bundle), add items to it (ie Surface Pro and a consumable) and publish the bundle, should it not add both items to the cart i...

KB15 by Giga Guru
  • 3736 Views
  • 3 replies
  • 0 helpfuls

gsft submit()

Hi,   what is gsft submit() function and it's purpose??   Regards,Abhijeet Bangera www.dxsherpa.com

Abhijeet14 by Mega Expert
  • 11162 Views
  • 3 replies
  • 6 helpfuls

How to add 'Impacted Services/CIs' to an email notification

Hi Everyone, I'm in a change record, using a quick message email template which has multiple variables defined within the body of the message in order to draw data straight out of the populated change record (ie: ${short_description}, ${start_date}, ...

AlanKT by Kilo Contributor
  • 1912 Views
  • 2 replies
  • 0 helpfuls

Resolved! Understanding Audit History and how it works

I've recently enabled the audit history on a table and have been pulling reports.   What I'm not understanding is that I have multiple records that are not showing in an appropriate time frame.   For example, an incident was closed on 4/15/15 but the...

Resolved! How can add records to related list using a list field on the form?

Hello, I have a list field on the form much like a watch list. As I add values to the list field and saves the form a new record should be created, this record contains reference to current record and a reference to added value. I've created a new ta...

Paul125 by Kilo Guru
  • 3779 Views
  • 9 replies
  • 1 helpfuls

Resolved! Business Rule to run with UI Action

I have an UI button(which gets executed on client) on Change form which moves the changes to Asses state based on certain validations. Now I have a requirement to make some additional validations before the change is moved to Asses state. For this I ...

Resolved! Autopopulate Impacted Services/CIs Tab

Hi Team,  I need the Impacted Service/CIs tab to autopopulate with Business Services and Business Applications based on all of the selected CI's in the Affected CI tab so that we can identify impacted business services and applications when assessing...

kks by Tera Contributor
  • 8371 Views
  • 12 replies
  • 5 helpfuls

Regarding Cloning of Prod instance to Dev and Test

Hello Awesome peeps, I am tasked to clone the Production instance to DEV and Test, means making DEV and Test copies of Production. 1.My question is what impact does cloning have during working hours have when simultaneously some of the applications l...

anurag29 by Kilo Explorer
  • 3004 Views
  • 3 replies
  • 0 helpfuls

Heatmap report of tickets per hour per day?

I have found a way to do a trend bar graph showing your ticket count per hour OR per day, but I was hoping for there to be the ability to create a heatmap that combines the information.  Is there currently a way to display this information using the ...

jparodi by Kilo Contributor
  • 2483 Views
  • 2 replies
  • 1 helpfuls

Resolved! Assignment Group is not getting changed as per Record Producer

For a Scoped Application and Table in it i have created a Record producer and once the task gets created from the Record Producer it will be assigned to some group for this i have used in the script section of record producer current.assignment_group...

Chaisai by Kilo Expert
  • 2710 Views
  • 5 replies
  • 2 helpfuls

configuration item vs. category and subcategory

Trying to figure out what is the difference between  configuration item  vs. category and subcategory in incident management? Also i read CMDB has CI's and category and subcategory as well. How are these category and subcategory different from ones i...

snuser10 by Kilo Expert
  • 5128 Views
  • 2 replies
  • 3 helpfuls