Hi All, I trying to replicate the ticket attachment widget for one of scoped application portal. I could see that attachmentHandlers is being used on OOB ticket attachment widget, when I tried the same on my scoped application widgets, it doesn't see...
Recently I was researching on a method to make translations easier on ServiceNow instead of tranlating each element on my instance. I thought it was time consuming so I wanted to make that easier with a different approach. I came accross with "https:...
Hi - I want to convert below lines to single line. Is this something possible with JavaScript? This is line one This is line two This is a broken line This is line three Expected output: This is line one, This is line two This is a broke...
I want to know how to prepare for CSA Exam?
Kindly advice script for count the comma separated values and update in another variable. i have single line text contain values like 2009 , 2010, 2011 ...etc when they are entered these count has to update in another variableex: single line text va...
Hi All, We have a requirement that ITIL users should be able to add new tasks to the existing RITMs for some specific catalog items. The RITM also has tasks which are generated through the workflow. If we allow the ITIL users to add the tasks dynamic...
Greetings, We've just enabled Agent Workspace for our Service Desk, and currently members of the team cannot see any incident templates in the templates area. As an admin, I can see them just fine. We've patched up past the known issue that I've se...
When using the Outage (cmdb_ci_outage), I can create planned and unplanned outages visible from within ServiceNow i.e. Service Portal widget. But how can I also send a mass email notification from an outage? Usually we do this when there is a planned...
HI there, I have been tasked to update the valid to date of over 1000 KBs. I have a spreadsheet containing the columns of current valid to date and new valid to date. What script do I need to run to update each KB with it's unique new valid to date. ...
How To Make A Field Dependent On Another Variable On A Service Catalog Item. Not In A Form.
Hello there - I am developing an ATF test to approve a Change Request and I am almost there. I am the 'Implement' state, where we have a Change Task created - what ATF test steps can I use to change the Change Task state from Open to Closed complete ...
Hi, We have a requirement to rename certain tables and its child tables to be labelled as the original table name followed by Highly Confidential (Eg. 'Asset- Highly Confidential' should be displayed everywhere) This functionality is working as expec...
I need help. I am in Kingston. I thought I read the documentation correctly. I createe the template for the change request and the Create New will pick up the template from the toggle template bar and create the normal change request. However, the...
I've created a new table. When the state field changes to 'sent' an email should be sent. Everything works fine, but not the 'from'-email address. I want to send out the email from the user who has updated the record. The reply address should be alwa...
After some digging and reading the docs site, there is nothing oob that would resolve incidents that are linked to a problem which is closed/risk accepted. Why would that not be something oob? ServiceNow intended the incidents to stay open or require...
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