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Add Google Translate On SN Instance

Recently I was researching on a method to make translations easier on ServiceNow instead of tranlating each element on my instance. I thought it was time consuming so I wanted to make that easier with a different approach. I came accross with "https:...

Resolved! JavaScript - Can I convert multiple string lines to single line?

Hi - I want to convert below lines to single line. Is this something possible with JavaScript? This is line one This is line two This is a broken line This is line three Expected output: This is line one, This is line two This is a broke...

Paul125 by Kilo Guru
  • 10074 Views
  • 6 replies
  • 5 helpfuls

Resolved! CSA Exam Preperation

I want to know how to prepare for CSA Exam?

RD16 by Kilo Contributor
  • 3689 Views
  • 6 replies
  • 9 helpfuls

Resolved! count of comma seperated values

Kindly advice script for count the comma separated values and update in another variable.  i have single line text contain values like 2009 , 2010, 2011 ...etc when they are entered these count has to update in another variableex: single line text va...

Swati30 by Mega Expert
  • 2476 Views
  • 2 replies
  • 1 helpfuls

How to create new Tasks on the existing RITMs

Hi All, We have a requirement that ITIL users should be able to add new tasks to the existing RITMs for some specific catalog items. The RITM also has tasks which are generated through the workflow. If we allow the ITIL users to add the tasks dynamic...

Madhura5 by Tera Contributor
  • 1878 Views
  • 4 replies
  • 0 helpfuls

Incident Templates in Agent Workspace

Greetings, We've just enabled Agent Workspace for our Service Desk, and currently members of the team cannot see any incident templates in the templates area.  As an admin, I can see them just fine.  We've patched up past the known issue that I've se...

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Community Alums by Community Alums  
  • 2211 Views
  • 5 replies
  • 4 helpfuls

Mass Email Notification from a Planned / Unplanned Outage

When using the Outage (cmdb_ci_outage), I can create planned and unplanned outages visible from within ServiceNow i.e. Service Portal widget. But how can I also send a mass email notification from an outage? Usually we do this when there is a planned...

Beto by Mega Guru
  • 2746 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to bulk update KB article valid to dates to specific dates

HI there, I have been tasked to update the valid to date of over 1000 KBs. I have a spreadsheet containing the columns of current valid to date and new valid to date. What script do I need to run to update each KB with it's unique new valid to date. ...

Khalnayak by Kilo Sage
  • 1882 Views
  • 6 replies
  • 5 helpfuls

Resolved! ATF test steps for a Change Request to close a Change Task

Hello there - I am developing an ATF test to approve a Change Request and I am almost there. I am the 'Implement' state, where we have a Change Task created - what ATF test steps can I use to change the Change Task state from Open to Closed complete ...

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Winnie P by Mega Sage
  • 2250 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to set the 'from' field in email notification

I've created a new table. When the state field changes to 'sent' an email should be sent. Everything works fine, but not the 'from'-email address. I want to send out the email from the user who has updated the record. The reply address should be alwa...

Averell by ServiceNow Employee
  • 7321 Views
  • 8 replies
  • 4 helpfuls

Problem Risk Accepted Doesn't Resolve Incidents

After some digging and reading the docs site, there is nothing oob that would resolve incidents that are linked to a problem which is closed/risk accepted. Why would that not be something oob? ServiceNow intended the incidents to stay open or require...

Tony K by Kilo Sage
  • 1836 Views
  • 1 replies
  • 0 helpfuls