How do you set a business rule to not run for users with a specified role?

Bill11 · ‎08-16-2018

I have a Business Rule that sets the Priority to a Sev 3 on incident creation. I need users with a specific role to not be affected by this rule. If someone can help me find the piece I am missing I would appreciate it.

Sujata Vishwak1 · ‎08-17-2018

Hi,

You can add condition in your business rule as below:

Please note: not(!) symbol will always be used at start of function for business rules condition then only it will work.

!gs.hasRole('role_name')

Thanks,

Sujata Vishwakarma

Please mark if you find this helpful.

View solution in original post

palmen · ‎08-17-2018

It'll check if you have role admin, if you don't have it the condition will be true and the business rule will execute.

If you have admin role the condition will return false and therefore not execute.

Travers M · ‎08-17-2018

As a note with the with that I found out the hard way back when I started, keep in mind that the admin inherits all of the roles so this could limit that at times.

Abhinay Erra · ‎08-17-2018

Use this

gs.getUser().getRoles().toArray().join().indexOf("your role name goes here")>-1