Resolved! Notification methods
What notification methods are available on ServiceNow?I would like to implement a phone notification function. If you have any knowledge about this, please let me know.
Forum Posts
Auto creation of problem tickets
Dear Community members, We have a task to automate our problem management process. Our goal is to link similar several incidents to existing Problem record. Those several incidents would have similar patterns. Question: Are there any possibilities in...
Resolved! How to display list from a reference field which is dependent on another reference field?
Hi everyone,I'm still new to ServiceNow so I haven't figure out how does creation of catalog form works but I have this requirement where the reference field number 2 is dependent on reference field number 1 and I have to display all the list based o...
closed_by is empty on all my sc_task
Hello, would anyone know why closed_by isn't being logged? Looking at all my sc_task I cannot see who closed them. When I open the record I can see, but the field closed_by isn't being populated automatically.\
Approving the request in the ESC with ATF
I was able to impersonate the approver and reach the request in the ESC portal but could not approve it with the help of the ATF. Any suggestions on how to achieve this
What steps should betaken to dynamically set the contact type when submitting through a console or ?
What steps should be taken to dynamically set the contact type when submitting through a console or service portal?Scenario:My client requests that when a user submits an incident via the service portal, the contact type should be categorized as self...
Resolved! How to copy attachments from defect (OOB UI Action)
Hi , I need to Modify out of the box UI action (create_story). Need to copy attachments from demand to story while creating story from demand. Below is the existing code. function openFormDialog(){ var sysId; if (typeof rowSysId == 'undefined') s...
Problem Management - Pop Up window at assess stage
Hi AllHopefully someone can help me. We recently implemented the new Problem Management plugin on our Dev instance and are in the process of ironing out a few kinks. One of the things that we're finding hard to do is to manage the pop up windows that...
How to add group to group list based on assignment group without effecting a group list values??
In incident I am trying to add a group called database to group list if incident assignment group is hardware and if i change assignment group from hardware to another group I need to remove the added group i.e. database from group list field without...
Auto populate field value
Hi, I have a variable named Business line. In user record every user has minimum 2 to maximum 8 organization levels. For example: some user have values till organization 8 level filed and some have till 4,5,6 etc.. So, in the variable named Business ...
Comparison of 2 instances
In our project we want to compare 2 instances i.e. dev & test to check if they have same configurations and same kind of records or customizations. Is there any way to do so? If yes could anyone please help with the possible solutions? Thanks in adv...
Reports & dashboard
I am using Servicenow report to create a dashboard. the source type used is Table and the table is Task [task]. I can create the report, however, when i used the task condition State not in (Closed Complete, Closed Incomplete, Closed Skipped, Deferre...
Resolved! Difference between any user for KB user criteria in can read and no can read is added in kbarticle
Hello Experts,Could you please provide an insight about what is the function of "any user for KB" user criteria?Who can access this Knowledge base?If we leave can read as empty vs added "any user for kb" user criteria in can read what's the differenc...
Knowledge approval notification sends user to home screen
Hi all, Got a really weird issue where when someone from the knowledge team clicks on a knowledge article link or approval link it takes them to their home page, they have permissions to view knowledge articles as well as the sysapproval_approver tab...
