can we add 2 level of approval to order guide?
can we add 2 level of approval to order guide?
Forum Posts
Review task
Please create a review task for the below categories for a new team listed below. category - Producersubcategories:Address update – No Review taskAdvance, Draw, Recon – No review taskCommission Adj – Review TaskCommission Stmt – No Review TaskDirect ...
Assistance Needed: Persistent Catalog Item Variables as Filter Conditions in Custom Table Reports
Description: I'm encountering difficulties creating reports within a specific application due to issues with catalog item variables not persisting when used as filter conditions.Background: The application I'm working with utilizes custom tables, and...
Resolved! Set values from a list collector to a Multi row variable set
Hi I have a requirement where the values selected in the list collector must be populated into the Multi row variable set.The list collector is a list of CIs and based on the selection of each CI , the MRVS must get populated with the details of the ...
Problem Management - How to keep stakeholders updated
We have a long standing incident open (Nearly 18 months now). The incident was long ago resolved by workaround, and has reoccured a number of times, with each being resolved. The root cause is still being investigated. I am encouraging the resolver g...
Propose a Standard Change Template UI action is not working
Hi All, Propose a Standard Change template in change request is not working.When I am clicking on this it is showing me this errorPlease help in this. Thanks,Sam
How to handle html entities
In the below ServiceNow script business rule if emailbody contains any HTML entities then it needs to be converted to corresponding original characters how?var emailbody = current.u_email_body;i.e : like for @ I am getting value as @ in emailbod...
Onchange client script
Hi All,I have a function in a script include which I want to call in a on change client script to retrieve if the requested for user has IT Hardware department as his department . And if he has IT hardware department then make few fields on the form...
Restrict itil users to view Incidents assigned to HR groups
Hi,I have a requirement where I need to restrict visibility to itil users, of Incidents assigned to HR groups.I believe this can be achieved by ACL and Query BR. Can anyone help me with achieve this?
Nudge option is not working.
For one of the requests an approval triggered to wrong owner. So, we have changed the owner to correct one in the table and tried to click on Nudge to retrigger the approval. But the approval record on request still shows the old name.Can anyone help...
About Flow designer
Hi All Can we use Flow designer for Knowledge Management and if we can use flow designer ...how to use Flow designer instead of Out of the box workflow ?
Duplication of RITM's
Hi, We have created a catalog item. Users have to upload the excel sheet in the attachment before submitting the request. Once request is submitted , it will validate the excel and child RITMS will be created . Note: number of user records in the exc...
Instance Migration
We are planning to migrate two ServiceNow instances within the same organisation, both primarily used for ITSM and CSM. We will be migrating data from instance A to instance B. Although there are many posts on this topic, I am looking for some struct...
Need a fix script to check if the tasks are closed complete/incomplete
Hi ,I need a fix script implemented to check if the tasks are closed complete/incomplete and move forward to close the respective RITM and Request ? Thank you.
Is there info available on 'Password', 'Password2' Field Types?
I am exploring options for a password storage solution. I observed there are 2 data types PasswordPassword2I was unable to find any documentaion on this. Has somebody used these fields or built a solution for password storage?Interested to hear any l...
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