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Replacing a corrupt catalog item

I updated a catalog item that works correctly in DEV. However, in TEST, although it works correctly in the UI, it does not work when accessed via the portal, and that is how our users access the catalog items. Prod has the pre-updated version of the ...

Jenkins V2 spoke perform build with parameters

Hi Jenkin v2 spoke Action  "Perform build with parameters" its giving below error when trying to test "Error " The requested job doesn't exist or inaccessible. kindly help. 

Can I use decision table for two levels of approvals ?

I have field called: module, Type: Select box, choices: Incident, problem, change, knowledge (there are 14chocies). For each choice there are two levels of approval. if 1st level Approval approves it should go for 2nd level approval.is it possible to...

if I copy change, Tasks under change, not copied in same order which in in original Change.

Hello All, When I am clicking on copy change and submit the change request ,Tasks under change, not copied in same order which is in original Change. When I copy the change, new copied change should copy tasks in same sequence . could anyone suggest ...

Service Operation Workspace custom updates

Hi Team, All custom updates are removed when service operation workspace for ITSM plugin is updated to new version (4.2.2). How to revert those custom changes in SOW. Any help is appreciated.Thanks in advance  

How to parse Excel data and use it in Flow designer via catalog item

Hi, I'm still quite new to Snow and have been lingering through community posts.Business requirement we have been asked to get the data from excel to the flow designer. The VALUE from excel is based on the approvals. If Value is below 20 it goes for ...

Regrading the Travel management we have any module in ServiceNow

Fields are not copied when copying a change

Hello evreyone !I want to add the std_change_producer_version field to the list of copied attributes when I copy a change so that the copied change complies with the Standard Change Policy Customization Properties for the Change Management Module But...

How this new AI search result is configured in employee service center.

 How this new AI search result is configured in employee service center. This feature came after upgrading to Washington DC. How can we stop this?

Need to make State read only when ITIL user closes the task

Hi all, I need to make the State field on the SCTASK read only when the ITIL user sets the task to Closed Complete, Closed Incomplete or Closed Skipped. I have an ACL in place but that does not seem to be working as expected.   Any guidance would be ...

Scrip step in flow while migrating from workflow

Above is not working as expected, can you please suggest modification, or alternativesIf new name is entered in field, return yes, else no, and if new name is entered in field, create catalog task,I am migrating workflow to flow, above step in workfl...

Workflow wait for condition struck at running?

Wait for condition met satisfied but it not move forward( Workflow configured in request table) var gt = new GlideRecord('consume_asset_task');gt.addQuery('u_request' , current.sys_id);gt.addQuery('stateIN3,4,7'); // closed completed . closed incompl...