I need to be able to retrieve a phone number when a user is selected in Agent Workspace
I need to be able to retrieve a phone number when a user is selected in Agent Workspace
Forum Posts
Need to create a Report when user location changes
Hi, I have to create a Report whenever the user location changes but location is a reference filed I'm unable to find changes operator. And need to check whether that user is a member of a specific group. Can you provide a solution to achieve this re...
Display description field in the Standard Ticket widget
Hi Community, I am struggling to get the description field from the incident form on the SP. When someone clicks on My incidents and sees the incident detail in the Service Portal, they cannot see the description (which is the OOB behaviour). I would...
Resolved! Incidents related this on a user record - change the reference
Hello, when we look at user records, we have the "incidents" related list so that we can see all past incidents by this user. This related list brings in all incidents "Opened by" this user. I want to change it to where it shows me a list of incident...
DocuSign integration for catalog item
HiI have got an requirement for DocuSign integration. In my client instance DocuSign already configured. But how setup the new catalog item request for digital signature and its flow. Please give details about flow and setup catalog item doc signatu...
report switch to classic ui button not visible
Hi, I want to create a new report using classic ui but switch to classic ui action is not visible on create new page.How to enable this? thank you,
Facing issue in catalog item(hide the quantity and order) In ESS Portal
Hi Team, I created the one catalog item request method is Submit and I on check the all service portal settings, In ESS poral I able to see the order button instead of submit . I need to show the SUBMIT Button instead of ORDER Button In ESS portal I ...
Calculate the number of working days, for which the demand was open.
Hello all, I need to calculate the number of working days, for which the demand was open and populate a custom integer field called "Days Open" with the value. I am using a "8:30 to 5 Schedule" and running a schedule job for this. Please let me know ...
Issue in trigger the business rule ( overriding of BR)
Hi team , i have below 2 business rules , BR 1: Before Insert, order 100IF Item requested is either Microsoft Visio or Microsoft Project 365 & Short Des says "License Check"THEN Change Catalogue Task state to Closed Incomplete (function executeRule(...
Link to approval from workflow
I am generating approval records from workflow. How can I get the link to it from a notification? When a approval record is created I want to generate a notification with fields from the parent record so trying to generate notification from workflow....
Workflow and approval rules in sc_req_item
Hi,Is there a way to use both the graphical workflow and the approval rules on the catalog of services (meaning on the sc_req_item table)?At the time being, the catalog of services has been implemented with approval rules. Now I'm also willing to use...
How to adjust the space between the emojis
Hi All, How to adjust the space between the emojis Thanks
I want to create a report on the below information in case table
Hi, I want to create a report to the below information.Name of Report: Average Response TimesType of Report: Bar GraphData Elements Required: Total # of Cases Average Days Open ...
Client script
when the user create the problem record , you should show the message of total number of records created by the currently log in user for the problem table using OOB problem table ? Using the After BR but i need to same scenaior build the client si...
Need your help to provide steps for Migrating Remedy to Service Now
Hi Experts/All,We will be planning to migrate BMC Remedy and ITSM to Service Now in another few months.It would be helpful for our team if some one can help us in providing the detail steps / cautions to be taken care for migrating BMC Remedy and ITS...