How does Service Now support Bug Tracking, or does it?

Not applicable

‎09-22-2011 10:59 AM

We have a very large software development initiative beginning that is looking at a variety of tools for different purposes. Of course we want to use Service Now to support this as much as possible. They are interested in how Service Now can track bugs/defects during QA testing through the lifecycle of correction and implementation into a release via Release Management.

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DrewW
Mega Sage
Mega Sage

‎09-22-2011 11:32 AM

Look at the SDLC and release management plugins.

http://wiki.service-now.com/index.php?title=ITIL_Release_Management
http://wiki.service-now.com/index.php?title=Release_Management_Tools


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Not applicable

‎09-23-2011 08:41 AM

Thanks; I should clarify. Does anyone have experience with using Service Now to support the entire SDLC/Agile lifecycle by integrating with testing tools and multiple software systems to not only track the bugs, but to also provide support for the testing lifecycle in software development including requirements traceability?


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MGanon
Tera Guru

‎11-22-2019 06:49 AM

Did you ever get an answer? We are looking at using ITBM for tracking issues and the CSI Register.

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