Resolved! add clickable link in work notes for incident record.
Hi,When i post link in work notes its showing as a text. can anyone tell me how to write the code for cickable link in work notes.
Forum Posts
Resolved! Through REST API Explorer creating a service catalog request item getting error in Response Body
Using Rest API Explorer to create a catalog request item im facing an issue with when im passing the all mandatory variables values in request body but i was received a response body as aPOST https://coniferdev.service-now.com/api/sn_sc/servicecatalo...
service portal, You do not have permission to see this category show in service portal
service portal, You do not have permission to see this category show in service portal how to solve the problem when click the the service catalog shows the message "You do not have permission to see this category" show in service portal how to solve...
ServiceNow integration with AD
Hi Can anyone share the docs and architecture diagram that helps to integrate servicenow with Active Directory. As we are planning to initiate some automations and wanted to know the process. This helps a lot Thank youVamshi
Resolved! How to create multiple catalog tasks for single RITM using workflow/Flow designer?
How to create multiple catalog tasks for single RITM using workflow/Flow designer?
Resolved! Attachment on Catalog task
I want to make attachment mandatory on a particular catalog task for only one catalog item. How can I achieve it? Thanks.Vaishali
How to auto create incident if email is received for particular mailbox?
Hi All, I've a requirement to auto create incidents if email is sent to a particular mailbox(functional.tblr@asd.com). Can anyone help me on how to achieve this for specific mailbox in production environment? Thanks, Nivea.
Resolved! How to access global variable in catalog client scripts?
I'm trying to create a global variable in a Catalog Client Script, available for all other client scripts to access: var globalVar = ''; function onLoad() { var ajax = new GlideAjax('TestScriptInclude'); ajax.addParam('sysparm_name', 'returnPrope...
@Mention Functionality notification not added in activity stream
Hi Everyone,I have a concern regarding the @mention functionality notification. It's not being added to the activity stream. The comment is being added but unlike the other notifications, it's not being logged into the activity stream. Is there a way...
what is catalog item? Explain it's type with examples/screenshots.
I am getting confused between catalog item and it's types.There are some terms associated with service catalog that are really hard to differentiate.I need answers for the following questions:1) Are Catalog Items and Service Requests the same thing? ...
How to Create Task Group Templates
We've just begun to evaluate ServiceNow as of today, and I have setup a developer instance to help us look at functionality. We currently use BMC Remedy ITSM. One of the capabilities that Remedy has that I am having trouble finding a similar way of a...
Resolved! Hide Catalog Item from Popular Items
Can please someone help me how can we hide a specific catalog item from popular items widget in SanDiego release?As I have seen in SanDiego, the widget has been changed so much from the previous release, as my code is working fine in previous release...
Send reports in email body, but not as attachment
There is a requirement by the user to send the scheduled reports as email notifications. The condition is the report should not be as an attachment, it should be a real time report in the email body, of half donut type. Any idea how to achieve this?
Service user details are not valid/not setup properly. Please verify the configuration.
Hi Team, I have Integrated Teams with ServiceNow and Able to chat with Live Agent, When trying to have a call using the /teams_call command/Action getting an error stating below. Service user details are not valid/not setup properly. Please verify ...
Resolved! Incident - difference between 'business_stc' vs 'calendar_stc' fields
Hi,Can someone explain the differences of the 'business_stc' vs 'calendar_stc' on the Incident table?An API response is returning the following:"business_stc": "115200","calendar_stc": "380400",Thanks in advance.