Hi, I'm working on REST API integration and I've created form and also Business rule for "Create Incident" process,but now I have to create also "update incident" process and here I have a problem. Cause I have a script and definitely something is no...
Hi Experts,I have a requirement that is for Auto Closure the request -In case of no approval from Manager, send 1st reminder 5th day and 2nd reminder on 8th day - ticket auto close/cancel on 11th dayIn Flow designer there are 2 approval stages , 1st ...
Can someone help me with this? I want to add "Incident Task" to the Related list on the incident form, but when I tried to add it, I couldn't. It is configured in a slush bucket, but it isn't showing up on the incident form's Related List tab.
With an API we had some tickets created with a blank short description. We have a filter been using for a dashboard has a parameter "Short description...does not contain...XXXXX". These tickets with a blank short description were being excluded by th...
Here is some more clear explanation:We have a team A(non-admins) dedicated for Service Request Development, Once they completed their development work and closed their update sets, we (admin team) move the changes to Test and Prod.Is there a way team...
Hello, I have a requirement that request on behalf of user and opened by user should be able to view the requested items in portal. For now, only requested for person is able to see requests.Can anyone help me with this?
i have recently deployed Time Worked related list on PROD, but the issue is it is only visible for Admin and not for non-admin users. Initially i thought it was ACL rule, but i created ACL rule for non-admin users as well (See below rules). Still i c...
Hi, Can any one give me real time use case for the Turnstile activity in workflow Thanks in advance.
Is it possible to create a record to different tables based on the category that gets chosen on a form? Currently, I'm only able to create a record on a single table when I configure the record producers. I'd like the location of where the record get...
Hi I have requirement where the Catalog item should have the acces for only 2 specific groups, I have given those groups in Available for. But when I impersonate and check for the user who is not part of those Groups Still they can see this item and ...
Hi All, in my workflow there is an advanced script to do a few checks, but it keeps giving me an error. can someone point me in the right direction were to look ? org.mozilla.javascript.WrappedException: Wrapped ConversionError: The undefined value h...
Can anyone provide any insight on how to create a notification that will trigger when Addition Comments are added for a both active and inactive RITM? I have not problems with notifications in general. The part I'm having an issue with is to trigger ...
Hi so this is the scenario:1. get into a catalog task of an open RITM.2. change the state to Closed complete or cancel*before saving the form...3.add free text to the Additional comment box*dont press on Post button4. now, save the form result:the RI...
How to Change the Background Color for Priority field in Incident, for specific user only Not for all userPlease find the screenshot Please help me on this
Hi, I am tasked with creating an email notification that will be sent out to an end user once their Request Item has been completed and I have not been successful. I have created a notification that will send once the Task in the workflow is complet...