Incident response time
Hi Team, I need to find a way to run a report that shows me an average incident response time. There is no active SLA configured. Is there a way to find the response time without SLA?
Forum Posts
Need to add column
Hi all, We got one requirement we need to add one field in list view which is not part of that table is it possible?if yes can anyone provide me the solution?In above scenario the table in screenshot is sysapproval_approver table & we need add the f...
Resolved! How to fix delivery time issue in catalog item
Hi, Please some one help me on below issue i updated delivery time in catalog item, but it is not showing while ordering.
Get Day Part of datediff in Report Function Field
I'm trying to create a report where I'm capturing the difference between a date field and sys_created_on which is a date/time field.For function field, however, when I use datediff function I only want the Day part and not the hours, minutes and seco...
Request item Variable need add in email body.
I am looking for option to add Request item Varibale selected value in Email body. is there any option any can suggest would really help.
Resolved! Field values are not updated when creating change from template
Hi All,-> When trying to create a change request from standard change template, the fields are auto populated from template.-> While insertion when trying to change any field from template, it is not getting updated. But when trying to update the fie...
All Child Task are 'Closed Complete' but Parent Task does not auto closed in Project Workspace.
Hi All,In production environment, All child tasks are 'Closed Complete' but Parent Task does not changed its status to 'Closed Complete' automatically, as per OOTB functionality, It should closed automatically.We also tried to update Parent Task manu...
Is there any way, mobile app bypass SSO to log in with local account?
Hello Everyone, Is there a way to bypass the SSO login so that I can log in with a local ServiceNow account when using the mobile(ios) app? Regards, Nithish
Asset Install Date and Assigned date on hardware
I have a question on HAM and asset install dates. What is the guidance or best practice on using install dates. From my understanding, the install date is the initial installation date when a device is issued. When a device is returned and redeplo...
How to remove HTML tags from a field prior to export
Thought I would share the following use case. Issue: When exporting data from html fields, the downloaded data contains HTML tags. We needed a solution that'll remove the html tags prior to the exporting the data.After much searching in the forums w...
Resolved! Requested Item metric not calculating correctly end time for Assignment Group
Hello Experts, Requested Item metric does not stop calculation for Assignment Group duration for the last Assignment Group (in case when the Assignment Group is the group that closed the request).Please, see attached 1st screenshots- when ticket was ...
Resolved! How to remove a particular dictionary attribute from all fields in table
Hi @Sagar Pagar How to remove a particular dictionary attribute from all fields in table I have already refereed bellow article it helped me some what so plss suggest https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0661882 Re...
ServiceNow Implementation Specialist - ITSM Study Materials
Hi All, I just completed my ServiceNow Implementation Specialist Certification in ITSM, and just like others I found it really tough to find study materials for this exam both in Community and elsewhere.So, I got some documents for preparation of the...
Resolved! How can I save In Process Update sets during Clone
I need to clone my dev install with my producion instance in preparation for the next platform release. I have had no luck saving my In Process updates sets in the past. WHat is the best way to save my update sets during cloning?
Resolved! Sharing reports in email body instead of attachment
Hi All,I was wondering how can I share a scheduled report as email but instead of it being an attachment it should be on the email body. Any ideas?.
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