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Resolved! Users Not receiving Notifications.

Hii @christopherperry , Users Not receiving Notifications when schedule job is Triggered. Example: UserName : Beth.Anglin is not receiving Emails. I have checked her profile Notification is Enable only but still she is not receiving Emails. Please te...

Bunny4 by Tera Contributor
  • 911 Views
  • 2 replies
  • 2 helpfuls

Update set not capturing choice list

I'm attempting to update some values in a choice list. I created an update set and began making the list updates in the update set. Close out the update set when finished and move over to our QA environment. The development update set lists the Custo...

thenning by Giga Contributor
  • 6041 Views
  • 8 replies
  • 1 helpfuls

g_form.getControl() is not working

Hi All,I tried to create an onChange script that works on multiple fields.Script -var field1 = g_form.getControl('field_1');var field2 = g_form.getControl('field_2');  if(field1.changed || field2.changed){//do something} but field1.changed is undefin...

How to create a reminder email before 5min

Hi, thereI have created a custom table and have fields named "resevdate" and "resevtime".I want to automatically send a reminder email 5 minutes before the date and time selected by the customer.What's the best way to send reminder notifications to u...

ying zeng by Tera Contributor
  • 685 Views
  • 4 replies
  • 0 helpfuls

Change color of Requested by field value to Red on Problem

I have a requirement to change the value of Requested By field value to Red if the user is VIP user(similar to Caller Id on incident). I have tried several things on onLoad client script as well as style but it is not working.Please help.Thanks in ad...

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Incident due date functionality

Hi, Is there any out of the box functionality for incidents / requested item / catalog task due date field?meaning - any notifications / processes that out of the box built on this field? Some teams would like to use this field for tracking purposes ...

Portal shortcut opening within frame

I have a question regarding the favorite for "Self Service - Switch to Portal" when clicked from the Main App View.How do we prevent it from opening in a new tab, but open within the same tab, with the favorites still pinned on the left? 

VL10 by Tera Expert
  • 564 Views
  • 2 replies
  • 0 helpfuls

Resolved! VTB not showing ON HOLD filter.

Hi All, Could someone advice on why certain filters wouldnt show up when creating a Visual Task Board. I want to populate incidents ON HOLD but that option is not showing in the filter list.  The current filters i have : Assignment group = L2_CLOUD_I...

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CJPeterson by Tera Expert
  • 749 Views
  • 2 replies
  • 7 helpfuls

Remove tours from service portal

Hi , We have three portal and i need tour for only one . I have enabled tour by setting property true but it got enable on all portal so i need to disable for two portal . any lead would be appreciated  Thanks in advance #serviceportal @Ankur Bawiska...