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Resolved! is it possible to send attachment through transform map?

Hi All My requirement is business will be encoding the attachment and sending that encoded value in excel format and the same we need to decode and transfer to ritm form via transform map. So is it possible to do so? if yes how?. what transform scrip...

jobin1 by Tera Expert
  • 5103 Views
  • 32 replies
  • 3 helpfuls

Restricting Problem Ticket Creation

Is there a way to restrict who has access to create/open problem tickets either on their own or from incidents?  We would like to lock it down to only the Operations team and specific users.  We are having individuals open Problems that are not actua...

bharris by Tera Contributor
  • 622 Views
  • 1 replies
  • 0 helpfuls

CI Relationship creation through transform map or Automatically

Hi Team,   I have 2 ci classes, instead of creation manual entries in cmdb_rel_ci table. i just wanted to build the relation ship automatically while inserting the records. for example: let us say parent: parent class few records are there in this cl...

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mdeepu433 by Tera Contributor
  • 4630 Views
  • 5 replies
  • 2 helpfuls

How to find what workflow is being used for Knowledge Article

Hi All, Is there a way to find out what workflow a Knowledge article is using? A user is trying to retire one certain article but when he goes to retire he get the "pending retirement" message but the article isnt sent for approval. This is only goin...

CJPeterson by Tera Expert
  • 1356 Views
  • 1 replies
  • 2 helpfuls

Auto Populate Agenda Items - CAB Meeting

Hi, I am looking for an option to auto populate the agenda items in CAB meeting automatically. Using below article, I tried to create schedule job which triggers 'Refresh Agenda Items' UI Action but it is not triggering the 'Refresh Agenda Items' UI ...

Resolved! Auto Populating CAB Meeting Agendas

Hello guys,Is there any OOB/customized option to auto populate the agenda items instead of using "refresh agenda items" UI Action each time?Thanks in advance,Eitan

Resolved! How to select Multiple Values in a Select Box Variable without updating ACL or in a List Collector Variable without creating a custom Table for options.

Hello Experts, I need to know how to select Multiple Values in a Select Box Variable without updating ACL or in a List Collector Variable without creating a custom Table for options. I saw multiple articles which mentioned either updating an ACL or c...