How is the OOB Problem Fixes Closed notification is working?

[Ashwin25]

I am unable to understand the working nature of Script include used to trigger the Problem Fixes Closed notification (OOB). Script include used is ProblemV2UtilSNC. Can anyone explain how this script include triggering the condition and how to validate this notification.

Thanks in Advance.

[Tony Chatfield1]

Hi, the sys_event 'problem.fixes' looks to be triggered by ProblemV2Util().checkRelatedFixes
and this function may also call ProblemV2Util().checkAllProblemsForCIM, which can also trigger the sys_event.

 The only script I see that calls ProblemV2Util().checkRelatedFixes, is the change_request table BR 'Check Related Problem Fixes'
/nav_to.do?uri=sys_script.do?sys_id=fdd22838876b13005087af1e36cb0b69

The functionality looks to be part of 'Continual Improvement Management'
and without this plugin being enabled I do not believe that problem.fixes will be triggered.

I'd suggest reviewing the documentation for Continual Improvement Management, as this may help understand the process\intention behind 'problem.fixes'

https://docs.servicenow.com/bundle/paris-it-service-management/page/product/continual-improvement-ma...

Edit; not sure how\why the post was all bold, have updated - no change to content.

[Community Alums]

Hi,

I want to test this notification. Please if you get the solution can you help me on this how to test this problem fixes closed notification.

Thanks in advance!

[R_52]

Hi, I am trying to test this notification but I am unable to do it. Did you get a chance to know more about this ?

Also, I see this 'Continual Improvement Management' plugin is not installed in the instance